My Dell D830 has started crashing about once a day with ntkrpamp.exe given as the error. Thinking the NIC driver was the issue, I upgraded the network card to AR9380, but this didn't stop the BSODs. I have been unable to find any hardware failures using diagnostics.
Thanks for any help!
Dump file below:
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My laptop crashes about once a day. Though the BSOD code changes, Windbg faults ntkrpamp.exe each time. I have had this issue through multiple clean OS installs of Windows 10; the current OS was installed 6 months ago.
I appreciate any help in identifying the issue! Thanks!
My system:
Machine: Dell Latitude D830 laptop from 2008 (originally came with XPx86)
OS: Windows 10 x86 (OS provided by my university)
CPU: Intel Mobile Core 2 Duo T7300 @ 2.00GHz
GPU: Intel Mobile Intel 965 Express Chipset Family
Sysnative BSOD Dump is attached
Thanks for any help!
Dump file below:
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HTML:
Microsoft (R) Windows Debugger Version 10.0.15063.468 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\111617-22765-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*[url]http://msdl.microsoft.com/download/symbols[/url]
Symbol search path is: SRV*c:\symbols*[url]http://msdl.microsoft.com/download/symbols[/url]
Executable search path is:
Windows 10 Kernel Version 15063 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 15063.0.x86fre.rs2_release.170317-1834
Machine Name:
Kernel base = 0x81c65000 PsLoadedModuleList = 0x81e62978
Debug session time: Thu Nov 16 12:46:44.421 2017 (UTC - 6:00)
System Uptime: 0 days 18:08:47.324
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 12B, {c00002c4, 740, 2e7e100, da76e000}
Probably caused by : ntkrpamp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+e6 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
This bugcheck indicates that a single bit error was found in this page. This is a hardware memory error.
Arguments:
Arg1: c00002c4, virtual address mapping the corrupted page
Arg2: 00000740, physical page number
Arg3: 02e7e100, zero
Arg4: da76e000, zero
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.15063.726 (WinBuild.160101.0800)
SYSTEM_MANUFACTURER: Dell Inc.
SYSTEM_PRODUCT_NAME: Latitude D830
BIOS_VENDOR: Dell Inc.
BIOS_VERSION: A02
BIOS_DATE: 06/07/2007
BASEBOARD_MANUFACTURER: Dell Inc.
BASEBOARD_PRODUCT: 0HN341
BASEBOARD_VERSION:
DUMP_TYPE: 2
BUGCHECK_P1: ffffffffc00002c4
BUGCHECK_P2: 740
BUGCHECK_P3: 2e7e100
BUGCHECK_P4: ffffffffda76e000
SM_COMPRESSION_FORMAT: 3
SM_SOURCE_PFN1: bab81
SM_SOURCE_PFN2: ffffffffffffffff
SM_SOURCE_OFFSET: e100
SM_SOURCE_SIZE: 740
SM_TARGET_PFN: 3aabb
SM_BUFFER_HASH: 51de0435
SM_ONEBIT_SOLUTION_COUNT: 0
BUGCHECK_STR: 0x12B_c00002c4_StCtDecompressFailed
CPU_COUNT: 2
CPU_MHZ: 7ca
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: f
CPU_STEPPING: a
CPU_MICROCODE: 6,f,a,0 (F,M,S,R) SIG: 95'00000000 (cache) 95'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: MemCompression
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-RS6SEBR
ANALYSIS_SESSION_TIME: 11-16-2017 13:00:41.0877
ANALYSIS_VERSION: 10.0.15063.468 x86fre
LAST_CONTROL_TRANSFER: from 81e280aa to 81d6fa88
STACK_TEXT:
d66eaa50 81e280aa 0000012b c00002c4 00000740 nt!KeBugCheckEx
d66eaa80 81da808d da76e000 d66eab98 c00002c4 nt!ST_STORE<SM_TRAITS>::StDmPageError+0xe6
d66eaadc 81cf9858 02e7e101 da76e000 d66eab98 nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0xae815
d66eab08 81cf9305 02e7e101 85979a28 96d9dbe0 nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0x56
d66eab50 81cf918d d66eab78 85979a28 d66eab98 nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x131
d66eabb0 81cf9018 85979a28 e678f156 81cf8f10 nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xab
d66eac00 81cf8f2b 94703000 81cf8f10 d66eac88 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x56
d66eac14 81cf5dea d66eac88 e678f11a 85979a28 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x1b
d66eac4c 81cb0dc8 00000001 00000000 00000000 nt!KeExpandKernelStackAndCalloutInternal+0x6a
d66eacc0 81cb40bf 0000001d a216ef06 81e9289c nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0x90
d66eacec 81d281e9 00000000 85979a48 8b865040 nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x191
d66ead28 81caa80c 85979a48 00000000 8b865040 nt!SMKM_STORE_MGR<SM_TRAITS>::SmAsyncReadQueueWorker+0x93
d66ead78 81d08b16 ad1abe48 e678f0e6 00000000 nt!ExpWorkerThread+0xc0
d66eadb0 81d84f35 81caa74c ad1abe48 00000000 nt!PspSystemThreadStartup+0x4a
d66eadc8 81cdb674 00000001 967cbae8 890cda80 nt!KiThreadStartup+0x15
d66eadf8 00000000 0000027f 00000000 00000000 nt!ExpReleaseResourceExclusiveForThreadLite+0xe8
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: bddf60a5acd0f8e621407f9eefe96725442d0ff9
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2756471ca82e8bb3e980da492b5894df08b62c36
THREAD_SHA1_HASH_MOD: 9eef8c7ca0ce66f8b8b34848179f303828cff762
FOLLOWUP_IP:
nt!ST_STORE<SM_TRAITS>::StDmPageError+e6
81e280aa ff7510 push dword ptr [ebp+10h]
FAULT_INSTR_CODE: 331075ff
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!ST_STORE<SM_TRAITS>::StDmPageError+e6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 59fa9c8d
IMAGE_VERSION: 10.0.15063.726
BUCKET_ID_FUNC_OFFSET: e6
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
PRIMARY_PROBLEM_CLASS: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
TARGET_TIME: 2017-11-16T18:46:44.000Z
OSBUILD: 15063
OSSERVICEPACK: 726
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x86
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2017-11-01 23:18:21
BUILDDATESTAMP_STR: 160101.0800
BUILDLAB_STR: WinBuild
BUILDOSVER_STR: 10.0.15063.726
ANALYSIS_SESSION_ELAPSED_TIME: 3e11
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x12b_c00002c4_stctdecompressfailed_nt!st_store_sm_traits_::stdmpageerror
FAILURE_ID_HASH: {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}
Followup: MachineOwner
---------
1: kd> lmvm nt
Browse full module list
start end module name
81c65000 82261000 nt (pdb symbols) c:\symbols\ntkrpamp.pdb\664EFCA9D9CB4E0CA3F30AACC8FE6C801\ntkrpamp.pdb
Loaded symbol image file: ntkrpamp.exe
Mapped memory image file: c:\symbols\ntoskrnl.exe\59FA9C8D5fc000\ntoskrnl.exe
Image path: ntkrpamp.exe
Image name: ntkrpamp.exe
Browse all global symbols functions data
Timestamp: Wed Nov 1 23:18:21 2017 (59FA9C8D)
CheckSum: 005995AB
ImageSize: 005FC000
File version: 10.0.15063.726
Product version: 10.0.15063.726
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrpamp.exe
OriginalFilename: ntkrpamp.exe
ProductVersion: 10.0.15063.726
FileVersion: 10.0.15063.726 (WinBuild.160101.0800)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.
I appreciate any help in identifying the issue! Thanks!
My system:
Machine: Dell Latitude D830 laptop from 2008 (originally came with XPx86)
OS: Windows 10 x86 (OS provided by my university)
CPU: Intel Mobile Core 2 Duo T7300 @ 2.00GHz
GPU: Intel Mobile Intel 965 Express Chipset Family
Sysnative BSOD Dump is attached