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BSOD caused by ntkrpamp.exe

11K views 1 reply 2 participants last post by  Wrench97  
#1 · (Edited by Moderator)
My Dell D830 has started crashing about once a day with ntkrpamp.exe given as the error. Thinking the NIC driver was the issue, I upgraded the network card to AR9380, but this didn't stop the BSODs. I have been unable to find any hardware failures using diagnostics.
Thanks for any help!
Dump file below:
-----------------------------------------------------------

HTML:
Microsoft (R) Windows Debugger Version 10.0.15063.468 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\111617-22765-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*[url]http://msdl.microsoft.com/download/symbols[/url]
Symbol search path is: SRV*c:\symbols*[url]http://msdl.microsoft.com/download/symbols[/url]
Executable search path is: 
Windows 10 Kernel Version 15063 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 15063.0.x86fre.rs2_release.170317-1834
Machine Name:
Kernel base = 0x81c65000 PsLoadedModuleList = 0x81e62978
Debug session time: Thu Nov 16 12:46:44.421 2017 (UTC - 6:00)
System Uptime: 0 days 18:08:47.324
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 12B, {c00002c4, 740, 2e7e100, da76e000}

Probably caused by : ntkrpamp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+e6 )

Followup:     MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
Arguments:
Arg1: c00002c4, virtual address mapping the corrupted page
Arg2: 00000740, physical page number
Arg3: 02e7e100, zero
Arg4: da76e000, zero

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  10.0.15063.726 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Latitude D830                   

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  A02

BIOS_DATE:  06/07/2007

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0HN341

BASEBOARD_VERSION:     

DUMP_TYPE:  2

BUGCHECK_P1: ffffffffc00002c4

BUGCHECK_P2: 740

BUGCHECK_P3: 2e7e100

BUGCHECK_P4: ffffffffda76e000

SM_COMPRESSION_FORMAT: 3

SM_SOURCE_PFN1: bab81

SM_SOURCE_PFN2: ffffffffffffffff

SM_SOURCE_OFFSET: e100

SM_SOURCE_SIZE: 740

SM_TARGET_PFN: 3aabb

SM_BUFFER_HASH: 51de0435

SM_ONEBIT_SOLUTION_COUNT: 0

BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed

CPU_COUNT: 2

CPU_MHZ: 7ca

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: f

CPU_STEPPING: a

CPU_MICROCODE: 6,f,a,0 (F,M,S,R)  SIG: 95'00000000 (cache) 95'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  MemCompression

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-RS6SEBR

ANALYSIS_SESSION_TIME:  11-16-2017 13:00:41.0877

ANALYSIS_VERSION: 10.0.15063.468 x86fre

LAST_CONTROL_TRANSFER:  from 81e280aa to 81d6fa88

STACK_TEXT:  
d66eaa50 81e280aa 0000012b c00002c4 00000740 nt!KeBugCheckEx
d66eaa80 81da808d da76e000 d66eab98 c00002c4 nt!ST_STORE<SM_TRAITS>::StDmPageError+0xe6
d66eaadc 81cf9858 02e7e101 da76e000 d66eab98 nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0xae815
d66eab08 81cf9305 02e7e101 85979a28 96d9dbe0 nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0x56
d66eab50 81cf918d d66eab78 85979a28 d66eab98 nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x131
d66eabb0 81cf9018 85979a28 e678f156 81cf8f10 nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xab
d66eac00 81cf8f2b 94703000 81cf8f10 d66eac88 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x56
d66eac14 81cf5dea d66eac88 e678f11a 85979a28 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x1b
d66eac4c 81cb0dc8 00000001 00000000 00000000 nt!KeExpandKernelStackAndCalloutInternal+0x6a
d66eacc0 81cb40bf 0000001d a216ef06 81e9289c nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0x90
d66eacec 81d281e9 00000000 85979a48 8b865040 nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x191
d66ead28 81caa80c 85979a48 00000000 8b865040 nt!SMKM_STORE_MGR<SM_TRAITS>::SmAsyncReadQueueWorker+0x93
d66ead78 81d08b16 ad1abe48 e678f0e6 00000000 nt!ExpWorkerThread+0xc0
d66eadb0 81d84f35 81caa74c ad1abe48 00000000 nt!PspSystemThreadStartup+0x4a
d66eadc8 81cdb674 00000001 967cbae8 890cda80 nt!KiThreadStartup+0x15
d66eadf8 00000000 0000027f 00000000 00000000 nt!ExpReleaseResourceExclusiveForThreadLite+0xe8


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  bddf60a5acd0f8e621407f9eefe96725442d0ff9

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2756471ca82e8bb3e980da492b5894df08b62c36

THREAD_SHA1_HASH_MOD:  9eef8c7ca0ce66f8b8b34848179f303828cff762

FOLLOWUP_IP: 
nt!ST_STORE<SM_TRAITS>::StDmPageError+e6
81e280aa ff7510          push    dword ptr [ebp+10h]

FAULT_INSTR_CODE:  331075ff

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ST_STORE<SM_TRAITS>::StDmPageError+e6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  59fa9c8d

IMAGE_VERSION:  10.0.15063.726

BUCKET_ID_FUNC_OFFSET:  e6

FAILURE_BUCKET_ID:  0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError

BUCKET_ID:  0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError

PRIMARY_PROBLEM_CLASS:  0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError

TARGET_TIME:  2017-11-16T18:46:44.000Z

OSBUILD:  15063

OSSERVICEPACK:  726

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2017-11-01 23:18:21

BUILDDATESTAMP_STR:  160101.0800

BUILDLAB_STR:  WinBuild

BUILDOSVER_STR:  10.0.15063.726

ANALYSIS_SESSION_ELAPSED_TIME:  3e11

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x12b_c00002c4_stctdecompressfailed_nt!st_store_sm_traits_::stdmpageerror

FAILURE_ID_HASH:  {c6a6bb4d-3b77-dff6-2d9b-75f5d0f61a50}

Followup:     MachineOwner
---------

1: kd> lmvm nt
Browse full module list
start    end        module name
81c65000 82261000   nt         (pdb symbols)          c:\symbols\ntkrpamp.pdb\664EFCA9D9CB4E0CA3F30AACC8FE6C801\ntkrpamp.pdb
    Loaded symbol image file: ntkrpamp.exe
    Mapped memory image file: c:\symbols\ntoskrnl.exe\59FA9C8D5fc000\ntoskrnl.exe
    Image path: ntkrpamp.exe
    Image name: ntkrpamp.exe
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov  1 23:18:21 2017 (59FA9C8D)
    CheckSum:         005995AB
    ImageSize:        005FC000
    File version:     10.0.15063.726
    Product version:  10.0.15063.726
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrpamp.exe
    OriginalFilename: ntkrpamp.exe
    ProductVersion:   10.0.15063.726
    FileVersion:      10.0.15063.726 (WinBuild.160101.0800)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My laptop crashes about once a day. Though the BSOD code changes, Windbg faults ntkrpamp.exe each time. I have had this issue through multiple clean OS installs of Windows 10; the current OS was installed 6 months ago.

I appreciate any help in identifying the issue! Thanks!

My system:
Machine: Dell Latitude D830 laptop from 2008 (originally came with XPx86)
OS: Windows 10 x86 (OS provided by my university)
CPU: Intel Mobile Core 2 Duo T7300 @ 2.00GHz
GPU: Intel Mobile Intel 965 Express Chipset Family

Sysnative BSOD Dump is attached
 

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