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Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

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Old 01-17-2010, 12:29 AM   #1
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v4.6.0
September 2014

BSOD Posting Instructions


1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - http://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

2. Run the app - double-click on the EXE file from #1
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip

3. Run a System Health Report (PERFMON) -
Vista/Windows 7 - START | type perfmon /report | save as HTML file
Windows 8.1/8 - Press WIN+X keys - select "Command Prompt Admin" CMD prompt | type perfmon /report | save as HTML file

4. Zip up the PERFMON output; create new thread HERE and attach the 2 zip files
NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder

Please do not modify the output files


For info:
The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.

5. Please provide answers for -
Code:
 OS - Windows 10, 8.1, 8, 7 or Vista?
 x86 (32-bit) or x64 ?
 What was the original installed OS on the system?
 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
 Approximate age of system (hardware)
 Approximate age of OS installation (if you know)
  Have you re-installed the OS?
 
 CPU 
 Video Card
 MotherBoard (if NOT a laptop)
 Power Supply - brand & wattage (if NOT a laptop)
 
 System Manufacturer 
 Exact model number (if laptop, check label on bottom)
 
Laptop or Desktop?
The number of BSOD analysts is very limited. If no reply after 48 hours, bump the thread.

6. While waiting for a reply -
Run - http://www.techsupportforum.com/foru...ed-473665.html

Run Hardware Diagnostics -
- RAM - http://www.carrona.org/memdiag.html (read the details at the link)
- HDD - http://www.carrona.org/hddiag.html (read the details at the link)
- Initial - http://www.carrona.org/initdiag.html (read the details at the link)


STOP Errors (Bugchecks)
- http://msdn.microsoft.com/en-us/library/hh406232(v=VS.85).aspx
- http://www.carrona.org/bsodindx.html

Regards. . .

jcgriff2


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Old 04-15-2010, 11:39 PM   #2
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NO KERNEL MEMORY DUMP FILES BEING PRODUCED UPON BSOD?

CHECKLIST

For dumps to be produced. . .

- Page file must be on OS drive
- Page file base allocation size must be > than installed physical RAM
- Windows Error Reporting (WER) system service should be set to MANUAL
- Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), run the following -

HTML output - IE will open w/ output - WMI - "Recoveros" and Page File Settings (HTML)
Text file output - Notepad will open w/ output - WMI - "Recoveros" and Page File Settings (TEXT)



July 2012
A hotfix is available that enables a Windows 7-based or Windows Server 2008 R2-based computer to create a memory dump file without a page file

KB2716542 - A hotfix is available that enables a Windows 7-based or Windows Server 2008 R2-based computer to create a memory dump file without a page file




For additional information, please see Microsoft kb307973, "How to configure system failure and recovery options in Windows".

The NT Insider:Getting Crash Dumps to Appear in Windows 7


Configure memory dump files for Server Core installation options of Windows Server 2008

To view page file settings, bring up an Admin cmd/DOS screen & paste this applet -

Or, click on START; paste the applet into the StartSearch box -
Code:
     
SystemPropertiesPerformance.exe /pagefile

Regards. . .

jcgriff2

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Old 09-15-2014, 10:31 AM   #3
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*top*

New version of the app was released today.
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