Did you try replacing the battery?

 

It doesn’t seem to be a battery issue, as all the lights on the mouse remain on even when unresponsive, and when a port is unresponsive it remains so even when connected via cable.

 

In Device Manager and right click all USB Root Hubs. On each >Properties>Power Management>uncheck any save power options . Also update any Mouse Drivers while you're there.

 

I did this just now, and plugged the wireless receiver into a port that had become unresponsive earlier, and it remains unresponsive.

 

https://www.lifewire.com/fix-usb-ports-4151908#:~:text=%5BSolution%5D%20Fix%20USB%20Port%20Issues%201%20Restart%20your,to%20unplug%20your%20USB%20device%20...%20See%20More

.

 

The USB ports remain working for other cables and devices after they become unresponsive for the mouse. This advice seems to be for USB ports which are completely unresponsive.

 

90% of the problem you're having are battery related. Before we go further, please change the battery or at least look for corrosion. The expiration date on batteries is useless unless there's 10 years remaining.

 

There does not appear to be any way to open up the mouse in order to change the battery. It's a lithium ion battery. The mouse seems to work, only becoming unresponsive to certain USB ports in my laptop. I ordered it new 5 months ago, and it has not seen enough use to deplete the initial charge. I was using it in my PS5 with no issues, but I didn't use it for very long so maybe the same issues would have developed. I only started using it a few days ago.

 

Fully charge it.

 

When I plugged it in just now (into an unresponsive port), it started working again, which it hasn't done in the past. It remains unresponsive when the wireless receiver is plugged into the same port, it remains unresponsive, and does not show up in the device list. Changing the settings for the USB root hub must have fixed one issue, but I suspect there is another issue with the wireless receiver itself (though it remains working in other hubs). This has mostly solved my problem, but it appears it will have to function as a wired mouse from now on to avoid cutting out. The light indicates it was at about half battery according to the manual. Thank you for all your help and patience.

 

Update: I'm stupid, the wireless receiver was still plugged into a responsive port. When I removed it the mouse became unresponsive again, even though it was connected via wire.

 

Go ahead and still get charge up to 100%

 

The light turned green, which the manual indicates it is fully charged. I am skeptical of this, as it had several hours of use and was only charging for a few minutes. It’s almost certainly a battery issue like you were saying, which is pretty shocking considering how new and unused the mouse is. I’ll probably have to buy a new mouse as there’s no way to charge the battery. I restarted my computer which resets all the ports to work again, and the issue hasn’t reoccurred yet (it usually happens after the mouse has been unused for a few minutes).

 

Lithium battery like to be charged often.

 

And have you tried a different mouse? There could be a problem with this one.