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PC Black Screen and Restart with Critical Kernel Error 41

8.7K views 10 replies 2 participants last post by  Vinny2278  
#1 ·
I built my new PC in early January this year, and ever since then I've been facing this black screen and restart issue on and off. The PC, without warning, will black screen and auto restart itself after an inconsistent amount of use, and the event viewer comes back with a Kernel 41 Critical Error code. Sometimes it will crash after minutes of use or sometimes it will go hours. For about the first 2 weeks of having the new system, whenever I would game it would black screen and restart and the restarts had no correlation with each other. I fixed it by plugging the PC into the wall as opposed to a power strip and that seemed to temper the black screens as I didn't get them for about 2 months. All of a sudden the black screens started coming back this week and they seem to be more and more frequent. I can't think of anything that I changed right before the black screens started again, and I have tried almost everything. My temps are good, I've tried reseating RAM and CPU, updating all drivers. I'm beginning to think it may just be a power supply issue but don't want to buy a new one without trying all of the troubleshooting steps first
My specs are:
ASUS B650 ROG STRIX
Ryzen 7 7700x
Corsair DOMINATOR PLATINUM RGB 5200 2x16GB
GIGABYTE AERO 4080
Corsair RM850x
Kraken Z73 RGB
Lian Li SL-Infinity 120 x10
WD 770 1 TB
1 other WD 1 TB Drive, it is from my old PC so I don't know exact model

I'm about to pull my hair out over this so any help anyone can offer is appreciated
 
#8 ·
I was fishing around my files and found a couple of dumps under live Kernel Reports that are called watchdog along with a time that a crash happened. When I open them it is a ton of weird symbols that I can't understand. There are only 2 dumps but I think they could help me understand why this is happening if I can decode them. Anyone have any experience with this?
 
#7 ·
It happened again, so I'm running a benchmark and attaching HW monitor screenshots
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I could be completely wrong because I don't know how voltages work, but I read online that the max voltage for my CPU (Ryzen 7700x) is 1.5 V. In this benchmark alone it hit 1.525 and maybe the crash happens if it goes higher than that? If this is the case how do I limit the voltage to 1.5 V? And if that is not an issue do you see anything else suspicious in these screenshots? Any input is much appreciated
 
#5 ·
Update on this:
I took it in to a professional and he cleared all my hardware and determined it is likely a faulty power supply or the fact that I had to daisy chain one of the 2 PCIe power cables that go to the 12vhpwr adapter for the 4080, but couldn't say for sure. I'm waiting for Corsair to respond to get a 3rd PCIe cable shipped, but I have a new theory that the 12vhpwr may have been bending too much as it was pressed against the glass which may have caused it to not be seated fully. When I first installed the 4080, the glass press was actually so bad it didn't even detect the card until I made a couple adjustments. Right now I am gaming without the side panel to give the cable freedom, and it has been okay for about a day. Is something like a 12vhpwr bent a possible cause for the black screens I've been having?
 
#2 ·
The Kernel 41 Critical Error code is a type of system error that occurs when the computer unexpectedly shuts down or restarts without warning. This error is usually caused by a hardware malfunction, such as a failing power supply or a defective motherboard, or by software issues such as driver conflicts, system file corruption, or malware infections.

When this error occurs, the system will automatically generate a "Kernel-Power" event in the Windows Event Viewer, with an Event ID of 41. This event indicates that the system has unexpectedly shut down, and may provide additional information about the cause of the error.

To troubleshoot the Kernel 41 Critical Error, you can start by checking the system's hardware components, such as the power supply, RAM, and hard drive, to ensure they are functioning properly. You can also run a malware scan and check for any software conflicts or system file corruption.

If the issue persists, you may need to seek professional assistance to diagnose and resolve the problem.