Joined
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34,634 Posts

v4.6.0
June 2017
BSOD Posting Instructions
1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe
Please Note: For some unknown reason, the app cannot be downloaded with Firefox. We are currently looking into this problem. Use a different browser for now.
2. Run the app - double-click on the EXE file from #1
· Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip
3. Create a new thread
Due to Vertical Scope's(the current owners of TechSupportForum) inability or unwillingness to host files we are asking you to post a new thread at Sysnative.com the BSOD threads are located here> BSOD, Crashes, Kernel Debugging
and attach the SysnativeFileCollectionApp.zip
NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder
Please do not modify the output files
* PLEASE upload ZIP files; not RAR files *
For info: The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.
4. Please provide answers for -
· OS - Windows 10, 8.1, 8, 7 or Vista?
· x86 (32-bit) or x64 ?
· What was the original installed OS on the system?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Approximate age of system (hardware)
· Approximate age of OS installation (if you know)
· Have you re-installed the OS?
· CPU
· Video Card
· MotherBoard (if NOT a laptop)
· Power Supply - brand & wattage (if NOT a laptop)
· System Manufacturer
· Exact model number (if laptop, check label on bottom)
Laptop or Desktop?
The number of BSOD analysts is very limited. If no reply after 48 hours, bump the thread.
5. While waiting for a reply -
· Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista...
· Run Hardware Diagnostics -
- RAM -https://www.carrona.org/memdiag.html (read the details at the link)
- HDD - https://www.carrona.org/hddiag.html (read the details at the link)
- Initial - https://www.carrona.org/initdiag.html (read the details at the link)
STOP Errors (Bugchecks)
- http://msdn.microsoft.com/en-us/library/hh406232(v=VS.85).aspx
- http://www.carrona.org/bsodindx.html
Regards. . .
jcgriff2
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