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Administrator, Manager, Microsoft Support, Acting
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jc

v4.6.0

June 2017



BSOD Posting Instructions



1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

Please Note: For some unknown reason, the app cannot be downloaded with Firefox. We are currently looking into this problem. Use a different browser for now.

2. Run the app - double-click on the EXE file from #1
· Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip

3. Create a new thread
Due to Vertical Scope's(the current owners of TechSupportForum) inability or unwillingness to host files we are asking you to post a new thread at Sysnative.com the BSOD threads are located here> BSOD, Crashes, Kernel Debugging

and attach the SysnativeFileCollectionApp.zip
NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder


Please do not modify the output files
* PLEASE upload ZIP files; not RAR files *

For info: The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.

4. Please provide answers for -
· OS - Windows 10, 8.1, 8, 7 or Vista?
· x86 (32-bit) or x64 ?
· What was the original installed OS on the system?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Approximate age of system (hardware)
· Approximate age of OS installation (if you know)
· Have you re-installed the OS?
· CPU
· Video Card
· MotherBoard (if NOT a laptop)
· Power Supply - brand & wattage (if NOT a laptop)
· System Manufacturer
· Exact model number (if laptop, check label on bottom)
Laptop or Desktop?

The number of BSOD analysts is very limited. If no reply after 48 hours, bump the thread.

5. While waiting for a reply -

· Run - Driver Verifier - Windows 10, 8.1, 8, 7 & Vista...

· Run Hardware Diagnostics -
- RAM -https://www.carrona.org/memdiag.html (read the details at the link)

- HDD - https://www.carrona.org/hddiag.html (read the details at the link)
- Initial - https://www.carrona.org/initdiag.html (read the details at the link)


STOP Errors (Bugchecks)
- http://msdn.microsoft.com/en-us/library/hh406232(v=VS.85).aspx

- http://www.carrona.org/bsodindx.html

Regards. . .

jcgriff2


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Administrator, Manager, Microsoft Support, Acting
Joined
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34,378 Posts
Discussion Starter #2 (Edited)
No kernel memory dump files being produced upon bsod?

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NO KERNEL MEMORY DUMP FILES BEING PRODUCED UPON BSOD?
CHECKLIST

For dumps to be produced. . .

- Page file must be on OS drive
- Page file base allocation size must be > than installed physical RAM
- Windows Error Reporting (WER) system service should be set to MANUAL
- Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), run the following -

HTML output - IE will open w/ output - WMI - "Recoveros" and Page File Settings (HTML)
Text file output - Notepad will open w/ output - WMI - "Recoveros" and Page File Settings (TEXT)

July 2012
A hotfix is available that enables a Windows 7-based or Windows Server 2008 R2-based computer to create a memory dump file without a page file

KB2716542 - A hotfix is available that enables a Windows 7-based or Windows Server 2008 R2-based computer to create a memory dump file without a page file


For additional information, please see Microsoft kb307973, "How to configure system failure and recovery options in Windows".

The NT Insider:Getting Crash Dumps to Appear in Windows 7


Configure memory dump files for Server Core installation options of Windows Server 2008

To view page file settings, bring up an Admin cmd/DOS screen & paste this applet -

Or, click on START; paste the applet into the StartSearch box -
Code:
[FONT=lucida console][COLOR=#000033]
SystemPropertiesPerformance.exe /pagefile[/COLOR][/FONT]

Regards. . .

jcgriff2

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