Tech Support Forum banner
Cancel
Create thread New Forums
Status
Not open for further replies.

Windows 10 No sound Packard Bell EasyNote TK85 [Solved]

Jump to Latest
15K views 40 replies 4 participants last post by  hal8000  
#1 · (Edited)
Windows 10 laptop.

Originally it had windows 7 64bit installed but has been upgraded with microsoft updates to windows 10. Model is Packard Bell Easynote TK85.
According to Win10 device mafmager thereis a Realtek Sound Card and HDMI audio card and all drivers installed correctly.

From a linux boot disk sound #works through laptop speakers so this is software not hardware.


It belongs to a friend of mine and was originally stuck in a bootup loop going through automatic repair.
I got to a command prom,pt and ran sfc/scannow which fixed this issue.


Also tried to restore to an earlier restore point but this never completed and complined about a file on the F: partition.


The packard bell website only offers drivers for this laptop for windows 7, so Im pretty much stuck at this point.

Thanks in advance if any of you can help, and feel free to edit, delete or move post to windows 10 forum or whatever.
KInd regards Andy
 
#2 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Run Windows 10 Updates continuing for as many as it offers. When complete, look in Device Manager and update drivers for all audio devices including speakers. If necessary some might have to be run in compatibility mode which can be accessed through "Properties".
 
Save
Like Like
#4 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

I downloaded microsoft update assistant. After double clicking its took about 90 minutes and updated twice.
So far no sound.
I click the update assistant and it says its running windows 10 version 1303 latest version is 1309.
Is this the correct way to update?
Theres nothing to see what files are being installed or downloaded only a progress indicator.
 
#5 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

More Info.

The windows 10 update assistant fails to update this laptop.
When started it states Im using windows 10 home version 1303, then prepares an update and downloads it.
After a reboot it starts to install, but after about 10% it reboots again then the screen is black with white text stating

undoing changes to this computer.

Ive tried this twice now and cant update.

Anything else to try?
Th e earlier restore points also fail to restore.

There are no yellow marks against any drives in device manager
either yet something is stopping this laptop from updating.
Thanks again for help so far.
 
#6 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

you have the original Windows 10 from over 3 years ago.
Go here and upgrade to the latest Windows 10 1903.
After that is done, press the Windows key+X and choose Device Manager, if there are any devices with Yellow Flags, you need to download drivers for them.
Go to the Packard Bell site for your laptop Support Download and download the RealTek Audio Windows 7 (64bit) driver for your laptop. The driver downloads as a Zipped file. Extract the driver to a folder on your desktop or download location. Open the folder and browse to Setup.exe, Right click it and choose Properties/Compatibility. Make it compatible with Windows 7. Put a check in the box to Run As Administrator. Apply and OK.
Double click Setup.exe to install the driver.
 
Save
Like Like
#7 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

spunk.funk said:
you have the original Windows 10 from over 3 years ago.
Go here and upgrade to the latest Windows 10 1903.
.
Click to expand...

OK update. After clicking the link the update downloaded and after a reboot started to install. It got to about 12% then rebooted, and the screen was black with white text stating "undoing changes "
Outcome still at revision 1903 and still no sound.


I did however (optimisticly) try extracting the sound file and installing with compatibility mode for windows 7, still no sound.

Are there any log files or similar that would hope diagnose this problem?
Will await your replies. Thanks for all help so far.
 
#11 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

No all looks normal in device manager.

Volume is up at maximum and not even a hiss.

If I look in control panel, hardware sound and use configure sound card, there is an option to test sound. If I press "test" a window pops up with Error: Failed to play sound.
 
#12 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Right click the speaker icon on the right of the taskbar and run the Troubleshooter.
 
Save
Like Like
#13 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

OK, I've managed to upload a screenshot

https://imgur.com/a/AbvoY3p

The troubleshooter says "audio service not responding" not fixed.
Anyway to increase verbosity?


I should add also there are two audio sources. The realtek AC97 drives internal speakers, these are not working. The other audio is via a HDMI connector on side on laptop, not used.

Device manager shows all devices working normally no yellow circles but audio
does not work, and it fails to update to windows 10 1309 stuck at revision 1303
 
#14 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Something is really wrong. You should be getting Version 1909. What happens when you go to Windows Update in Settings and "Check for Updates?
 
Save
Like Like
#15 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

I see this link below:

https://imgur.com/a/LHRGgag

A white window, no text. Going to leave it running in case anything displays.


In previous post clicking the link to windows 10 update 1309 downloads about 857M, and starts to install. After about 10 or 12% computer reboots
and tthen changes to a black background with white text stating undoing changes.
After a final reboot its back at version 1303
 
#16 · (Edited)
Re: Windows 10 No sound Packard Bell EasyNote TK85

Press the Windows key+R in the Run box type Services.msc and press Enter
Double click Realtek Audio Universal Service.
For Startup Type, take the drop down menu and set it to Automatic.
Now Start the service. Click Apply and OK.
Look back in the list of services and see if there is a Windows Audio, set the Startup type to Automatic and Start the service.
Also check for Windows Update service and make sure it is Auto and Started.
 
#17 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

These are all the versions of Windows 10 that ever existed. No mention of what you cited,

Windows 10, version 1909
Windows 10, version 1903
Windows 10, version 1809
Windows 10, version 1803
Windows 10, version 1709
Windows 10, version 1703
Windows 10, version 1607
Windows 10, version 1511
Windows 10, version 1507
 
Save
Like Like
#18 · (Edited)
Re: Windows 10 No sound Packard Bell EasyNote TK85

I think the OP means Windows Update Error 1303

To find what version of Windows 10 you have, press the Windows key+R in the Run Box type winver and press Enter.

After you start the various services from post #16, Press the Windows key+S, in the Search box type
CMD, Right click the CMD results and Run As Administrator. In the Elevated Command Prompt type
Dism /Online /Cleanup-Image /RestoreHealth and press Enter
When that is done, type
SFC /scannow and press Enter.
 
Save
Like Like
#20 · (Edited)
Re: Windows 10 No sound Packard Bell EasyNote TK85

Ok another update.
After running the command below as elevated priviliges


Dism /Online /Cleanup-Image /RestoreHealth and press Enter


It took some time about 20 minutes to reach 100%.

However it never returned to the C:\ prompt. I left it for another 30 minutes, before pressing ctrl+c to break out .

I have rebooted and the display is now light ble saying
" Preparing to configure Windows"
" Do not turn off your computer"

Its been in this state for over 1 hour now, the HDD light is still churning.
Do you think its downloading or installing or should I wait ti see what happens?

Edit:
Just after this ther are some updates and ihas loaded desktop.

Will now run sfc/scannow and post back later


Thank to everyone for all your help
 
#22 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Ok situation is now device manager:

https://imgur.com/a/qphi3Gb

Hope screebshot is good enough. No sign of Realtek audio driver but install two instances of high definition audio driver. I expanded menu for clarity.

Still no sound,
Completed sfc /scannow from post #18 and from post #16 services.msc
Windows Audio is running, no realtek service. Windows update service was set to manual start, its now automatic.

Will await further instructions, wonder if the update to version 1909 would work now?

Corday & spunk.funk thanks again.
 
#23 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

If both High Def Audio devices are Microsoft, see if one has the later driver and for now disable the other. If no sound, try the reverse. It apperrs there's no additional sound card
 
Save
Like Like
#24 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Just checked now both files are microsoft and identical versions.

The TK85 definitely has Realtek ALC272 sound chipset built in hardware link below:
https://www.notebookcheck.net/Review-Packard-Bell-EasyNote-TK85-JN-105GE-Notebook.81171.0.html

Originally this was shipped with windows 7 and only windows 7 drivers are available on Packard Bell website, but it was upgraded to windows 8 then 10 and sound did work in windows 10. Its stuck at revision 1903 not latest 1909
which has previously failed to upgrade. Have disabled one driver rebooted but still no sound. I'll see if I can find a HDMI lead and see if sound is output via HDMI connector.

Thanks again
 
#25 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

Try the HDMI. Delete the extra Audio Device if it's definitely a duplicate. At the top of the Device Manager you'll see the name of the computer (Usually Desktop with some letters). Right click for Hardware Changes and see if the Realtek shows now.
 
Save
Like Like
#26 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

OK no sound via HDMI either (and was careful to make sure TV used had volume turned up , and not muted on laptop either.)

Scanned for hardware changes and nothing was found

There was some realtek AC97 driver before cleanup, in post #18 but it had no sound so was probably a wrong driver anyway.

Is it worth trying to upgrade to version 1909 from this 1903 release?
Is there any way to install a windows 10 sound driver for realtek chipset.
There are plenty of third party software but npt installing anything without
your advice.
 
#27 ·
Re: Windows 10 No sound Packard Bell EasyNote TK85

The current Microsoft Driver is Version 10.0.18362.356 dated 9/2019. Don't go 3rd party. Always a problem. BTW, here's what my Sound Driver area looks like:
 
Save
Like Like
Status
Not open for further replies.
You have insufficient privileges to reply here.
Tech Support Forum
posts
4.8M
members
966K
Since
2002
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
Windows XP Support Windows 7 , Windows Vista Support Motherboards, Bios|UEFI & CPU Networking Support Laptop Support