Hi, I am not sure if this is the right subforum, but this is an issue with our fax line and I think it is somehow related to our internet connection. So we have comcast business, with 4 phone lines and one fax line originating from the comcast modem (so I guess they use a VOIP kind of technology?). the fax line then is connected to our physical fax machines. My guess is at some p
For about a month now, we have been getting faxes that come out distorted, missing lines or even missing half a page, the fax page looks all crumbled up etc. We also have the same problems with some of the faxes that we sent-that the receivers can't read them. We called comcast three times and when the techs came, they said their only job was to make sure there is a dial tone on our fax line (which there always is) and they blamed our fax machine. However, we can print from the fax machine with no problems, and we actually switched to a different fax machine to test it out and have the same result so I don't think it's a problem with the machines. We can also scan and email documents fine using these machines. I got comcast to give us a brand new modem and it didn't help either (the modem is a technicolor CGA4131COM).
I called the phone people (the ones who set up the phone and fax lines inside the pharmacy for us) and sent them the messed up faxes and they said it doesn't look like something they can fix and it's most likely comcast's issue.
My guess is there is an problem somewhere with the decoding of the fax signal, and the more complex the fax image is, the more distorted it would come out. Also, the issues seem to happen more often if we receive/send to a digital fax vs a physical fax line.
Right now we are puzzled of what to do to narrow down where the problem is or who to actually call. Any insight is greatly appreciated!
For about a month now, we have been getting faxes that come out distorted, missing lines or even missing half a page, the fax page looks all crumbled up etc. We also have the same problems with some of the faxes that we sent-that the receivers can't read them. We called comcast three times and when the techs came, they said their only job was to make sure there is a dial tone on our fax line (which there always is) and they blamed our fax machine. However, we can print from the fax machine with no problems, and we actually switched to a different fax machine to test it out and have the same result so I don't think it's a problem with the machines. We can also scan and email documents fine using these machines. I got comcast to give us a brand new modem and it didn't help either (the modem is a technicolor CGA4131COM).
I called the phone people (the ones who set up the phone and fax lines inside the pharmacy for us) and sent them the messed up faxes and they said it doesn't look like something they can fix and it's most likely comcast's issue.
My guess is there is an problem somewhere with the decoding of the fax signal, and the more complex the fax image is, the more distorted it would come out. Also, the issues seem to happen more often if we receive/send to a digital fax vs a physical fax line.
Right now we are puzzled of what to do to narrow down where the problem is or who to actually call. Any insight is greatly appreciated!
