Boot off of the Windows 7 DVD and choose Repair Your Computer. this should fix it in most cases

 

I actually have the application on another computer. Any reason why I can't copy the file and drop it back into the system32 folder?

Nic

 

I booted from the CD but it didn't find any errors in the startup (which I know was probably not the correct utility to run but I couldn't see that any other option was better?)

 

If you ran the repair, what happens when you choose Start Windows Normally ?

 

Windows starts fine and runs fine. The only problem is that when I click the button on the lower left corner of the log-in screen I get a command prompt window instead of the ease of use interface. That's what got me into windows after forgetting the password but when I went to reverse the process of renaming utilman.exe I couldn't find the renamed file.

Nic

 

If you didn't have SP1 on your disc you had to download the ISO to do the Repair. The Repair should have fixed the problem.

 

I DO have Sp1

 

Through any of this process did you attempt a System Restore or files backup?

 

Yes, I did try to restore to a February 10 point but the restore was unsuccessful for some reason.

 

Hi did you run sfc /scannow

 

No, I didn't. Do I run that from the command prompt after booting windows from the windows disk?

 

yes you can run it from there Use System File Checker to Repair Your Unbootable Windows PC

 

OK... navigate to C:\windows\system32

Look for utilman (it should be there)

What process are you following to restore the file to get: "the system cannot find the file specified." error??

 

What process are you following to restore the file to get: "the system cannot find the file specified." error??

I think I was misunderstood. I wasn't suggesting running either the System Restore or Backup. I was trying to see if it was done because either can cause the above mentioned to show up. Let's stick with the other suggestions for now and if no results we can try what I had in mind.

 

I did run the scannow which produced the attached. When doing a search for utilman.exe I did find several instances in the report (but am not seeing the option to attach a txt file)

 

You can cut and paste it or go to advanced and use the paper clip.

 

Yes, a file is there by that name but the process outlined in that original post temporarily uses that filename to get to the command prompt. I was supposed to rename utilman.exe so that I could later reverse the process and restore it to work as it is supposed to but apparently I didn't do that process right and hence I am trying to figure out how to get the application to point to the accessibility interface rather than command prompt

 

I think you might be slightly confused.

Can you please open a command prompt. You probably need to open a run prompt (Windows Key + R) and type: utilman.exe

Type, or copy and paste the following code:

 cd C:\windows\System32

Press ENTER

dir cmd.* utilman.* /s > 0 & notepad 0

Press ENTER and save the .txt file that pops up and upload it to your next post OR copy and paste its contents.

Thanks!

 

Are those zeroes or O's?

 

Volume in drive C is OS
Volume Serial Number is 3CE7-8357

Directory of C:\Windows\system32

11/20/2010 09:23 PM 345,088 cmd.exe

Directory of C:\Windows\system32

11/20/2010 09:23 PM 345,088 Utilman.exe
2 File(s) 690,176 bytes

Directory of C:\Windows\system32\en-US

11/21/2010 01:06 AM 131,072 cmd.exe.mui

Directory of C:\Windows\system32\en-US

11/21/2010 01:06 AM 5,120 Utilman.exe.mui
2 File(s) 136,192 bytes

Total Files Listed:
4 File(s) 826,368 bytes
0 Dir(s) 409,945,726,976 bytes free

 

Please follow the instructions below VERY carefully.

1. Run Utilman.exe as Administrator (click start menu search for utilman.exe, right click and select "Run as Administrator")

NOTE: You MUST run Utilman.exe as Administrator or this fix WILL NOT WORK.

2. Press ENTER after each line of code entered below (you may copy and paste):

 cd c:\windows\system32
  
 takeown /F cmd.exe 
  
 takeown /F utilman.exe 
  
 icacls utilman.exe /grant Everyone:F
  
 icacls cmd.exe /grant Everyone:F
  
 ren cmd.exe cmd.exe.old
  
 ren utilman.exe utilman.exe.old
  
 ren utilman.exe.old cmd.exe
  
 ren cmd.exe.old utilman.exe

Done! Try opening Ease of Aaccess Center with the button at the login screen. :dance:

 

If the fix above doesn't work, you may have to copy a fresh copy of Utilman.exe from C:\windows\winsxs

1. Navigate to C:\windows\winsxs

2. In the search bar in the upper right hand corner of the window type: Utilman.exe

3. Simply copy and paste this copy over to C:\windows\system32 (You must be an administrator to do this).

4. Try Ease of Access Button again.

 

Hi, I wonder when you went back through the web site that tells you how to do this you recalled where you went wrong? (BTW there is a flaw in the info given, when you access the RE a virtual Ram drive is created in this drive your OS may be allocated a different drive letter, it is important to know this for any cmds, so first run a cmd at the x sources:- bcdedit | find "os device" the returned partition drive letter is what you need to use.

Ganjeii has had a good go, cmd will have permissions so I doubt icacls is needed (will do no harm) for reference this is checked by typing at a cmd as admin:-

icacls C:\windows\system32\utilman.exe ( applies to any file you are having permissions problems with, the result will be something like this (F being full control):-

C:\windows\system32\utilman.exe NT SERVICE\TrustedInstallerF)
BUILTIN\AdministratorsF)
NT AUTHORITY\SYSTEMF)
EveryoneF)
BUILTIN\UsersF)

Successfully processed 1 files; Failed processing 0 files

 

jenae may have covered this with the above

 

Thanks jenae, yes I should have mentioned that these commands should be run from within the OS / safe mode exactly due to complications with the RAM drive that you mention.

 

Hi, no ganjeii nothing wrong with your cmds, (just icacls not being needed, however as I said, could do no harm) I was referring to the OP's first post when he ran the hack to replace a password, something that we do not support here... BTW

 

I was referring to the OP's first post when he ran the hack to replace a password, something that we do not support here... BTW

AYE... :facepalm:

 

I tried pasting the fresh copy but it says I need permission. Mine is the only account on the computer and supposedly has Administrator permissions. Can anyone point me to the process to change or grant permission to do this?

Thanks so much!