[SOLVED] Problems connecting to different online services and online games

Ronea · Jan 15, 2013

Hello good people,

// Disclaimer: I really tried to find the answer to my problem on the forum as well as on google, but did not succeed, thus this post. Hope someone can somehow figure out what the problem is, since I got no idea anymore what to try. //

The Problem:
Problems connecting to different online services and an online game. Examples:
1.) "Connection timed out" in Teamspeak 2. (debug log not really yielding much useful information).
2.) Torchlight 2 reported "Connection failed - Firewall errors detected."

Note: almost all other online applications work just fine (including voice over ip and games)

What I've tried (without any success):
1.) I could connect in either case using my old laptop! Thus it works on a different computer, from the same network, at the same/similar time. Thus I concluded it must be somehow related to this laptop (its a new laptop).
2.) The TS2 server & entered information is 100% working, same applies to torchlight2 - also latest updates installed and of course the game is totally legal.
3.) Windows firewall: all the mentioned programs are on the allowed list. Also check whether its correctly set to "home network". Futhermore I also tried disabling the windows firewall entirely.
4.) No other firewall program in use.
5.) Check all programs I know of which might be related to network traffic (e.g. Qualcomm Atheros Killer Network Manager - disabled it).
6.) Tried both, wireless and ethernet cable connection.
7.) Tried all common solutions from similar problems from the help forums of the affected programs (e.g. teamspeak2 and torchlight 2 forums).
8.) I even tried running the game, torchlight 2, via Tunngle (explained in a layman's words: a program that simulates Lan over the internet).

Some Information about my system:
Its a new laptop. Network card is labled as "Killer e2200 PCI-E Gigabit Ethernet Controller.
Runs Windows 7 and did start out empty: i.e. I installed every single program running on the machine and as far as I know none of them should have anything to do with network. Virus scanner is the lastest version of AVG free (no firewall included).

If you need any additional information, feel free to ask. I don't really know what else to try anymore. In any case thanks a lot for reading and trying!! I appreciate it!

Cheers,
Ronea

2xg · Jan 15, 2013

Re: Problems connecting to different online services and online games

Welcome to TSF,

Can you please post an ipconfig /all output for review?

Have you tried a direct connection to the Modem, of course if you're not using a Modem/Router combo?

Ronea · Jan 15, 2013

Re: Problems connecting to different online services and online games

2xg said:
Welcome to TSF,

Can you please post an ipconfig /all output for review?

Have you tried a direct connection to the Modem, of course if you're not using a Modem/Router combo?

Thank you for the welcome 2xg.

The laptop is directly connected with the router via cable. But I also tried wireless of course.

In the mean time I read more about people having similar problems with different games (which I don't have), who own the same typ of network adapter. Unfortunately their suggested solutions did not work either (e.g. disabling the integrated network traffic prioritization feature of that Killer network manager). I thought about checking out their website too and contact the customer support, but as of now their website (dedicated to the network adapters) is actually down, which kinda funny considering they are a company building network adapters!!!

In any case, please see below for the ipconfig /all output:

Code:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Some-Random-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Speedport_W_502V_Typ_A

Ethernet adapter Tunngle:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
   Physical Address. . . . . . . . . : 00-FF-D8-0D-37-11
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : Speedport_W_502V_Typ_A
   Description . . . . . . . . . . . : Killer e2200 PCI-E Gigabit Ethernet Contr
oller (NDIS 6.20)
   Physical Address. . . . . . . . . : 8C-89-A5-01-B9-7B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5997:edb:1fd1:4b15%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.111(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Dienstag, 15. Januar 2013 13:52:45
   Lease Expires . . . . . . . . . . : Freitag, 21. Februar 2149 20:28:14
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 378309029
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-55-A3-DF-68-5D-43-18-07-09

   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Speedport_W_502V_Typ_A
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
   Physical Address. . . . . . . . . : 68-5D-43-18-07-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D80D3711-7F91-41F6-B40E-06CE6E900D0E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft-ISATAP-Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft-Teredo-Tunneling-Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c0d:392b:af73:4661(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2c0d:392b:af73:4661%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Speedport_W_502V_Typ_A:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Speedport_W_502V_Typ_A
   Description . . . . . . . . . . . : Microsoft-ISATAP-Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Ronea · Jan 15, 2013

Re: Problems connecting to different online services and online games

I partially solved the problem.

I did poke around a bit in the Qualcomm Atheros Killer Network Manager, disabled priority assignment and then re-enabled it, manually assigned priorities, removed the affected programs from the "allowed" list and added them again... and somehow Torchlight 2 is now working.
Thus it seems to be related to the Qualcomm Atheros Killer Network Manager. However the same "trick" is not working for Teamspeak 2.

So I would still like to manage to get TS2 running....

TheCyberMan · Jan 15, 2013

Re: Problems connecting to different online services and online games

1. Uninstall the killer network manager it could be interfering.

2. from the ipconfig /all you have DHCP enabled you need to assign a fixed ip address to the system with Teamspeak 2 server hosted on.

3. Forward the ports needed for Teamspeak 2 and Torchlght 2 thru the router to the fixed ip address you assign to the machine.

Ronea · Jan 16, 2013

Re: Problems connecting to different online services and online games

Problem with uninstalling the network manager is that thereby the drivers are removed as well. But I got it working none the less.

As mentioned before, I just randomly tweaked around in the options of the killer network manager and got at least torchlight 2 working.

Teamspeak 2 I got working by now, simply by shutting down the killer network manager if I intend to use it - thus not a perfect solution, but whatever, its acceptable (might then simply remove the killer network manager from the autostart...). Its kinda a shame that a program designed to improve your connection results in several programs not working at all. It also turned out to be responsible for torchlight2 upon trying to exit not really shutting down (i.e. still running in the background and being only terminatable via the task manager).

Thus also for everyone else experincing connection problems in what way so ever, and having a Qualcomm Atheros Killer Network Adapter and having the Killer Network Manager installed, simply try shutting down the program or manually setting the priority of the program experiencing connection problems to "priority level 2 - high"... this did solve the problem for me as well as for another guy on the torchlight forum, with a different Qualcomm Atheros Network Adapter.

-> Problem solved !

Thanks for your help people!!!

TheCyberMan · Jan 16, 2013

Re: Problems connecting to different online services and online games

Not the first time we have seen problems with so called network managers causing problems.

Glad your issue is resolved you may check on their website to see if you can download the driver only and not the management software then you could uninstall it and have no worries on that score.

You are welcome and if you are happy please mark the thread as solved using thread tools at the top.

Ronea · Jan 17, 2013

Re: Problems connecting to different online services and online games

TheCyberMan said:
Not the first time we have seen problems with so called network managers causing problems.

Glad your issue is resolved you may check on their website to see if you can download the driver only and not the management software then you could uninstall it and have no worries on that score.

You are welcome and if you are happy please mark the thread as solved using thread tools at the top.

I think I'll simply leave it the way it is now - never change a running system, right

?!
Did mark it and thank you again for the help.

TheCyberMan · Jan 17, 2013

Great no problemo understand what you are saying.

[SOLVED] Problems connecting to different online services and online games

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