A few days ago my MSI-GP60 randomly started giving me a shocking and burning sensation whenever it is plugged in, sometimes it is just tingling and other times it is straight up burning in my hands and legs, I don't even have to be making contact with the computer (or any metal parts on it) to feel it. I just need to be around a foot and a half away from it and I can feel it, unplugging the charger instantly solves the problem. I am using a 3-pronged adapter, it seem as if nobody else can feel this, any idea what is going on?
PlantigradeRobo
- Status
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
Hi and Welcome to TSF
![Image]()
Sounds to me like your AC Charger has shorted out or your Battery. To check this, remove the Battery from your laptop, and plug in ONLY AC Charger. If problem abates, you have a shorted faulty battery and you need to simply replace it.
If problem persists while on AC Charger only (no battery), it's most likely the AC Charger. You have a couple of options. Test the AC Charger with Multimeter and verify the DC voltage output (usually 18Vdc - 20Vdc on most laptops). If it's 10% under or over the rated voltage and like 4Vdc or 32Vdc; it's been damaged and needs to be replaced. If you don't have access to Multimeter or can't figure out how to test, you should take in to your local computer repair shop and have them test for you and find out exactly what the problem is. They will then give you an estimate of parts needed and labor to install/test.
Also, MAKE SURE THE AC CHARGER IS NOT PLUGGED INTO A SURGE PROTECTOR OR SURGE STRIP--THAT DEVICE MAY BE BAD--PLUG IN AC CHARGER DIRECTLY TO WALL OUTLET AND TEST. If it still gets hot and you get shocked, that Charger is shorted and needs to be replaced and possibly damaged the internal electronics as well. One step at a time.
Since it has some internal short that is shocking you--I really would urge you to take to a Professional, as you could be injured while trying to figure out the problem! Just a caution.
BIGBEARJEDI
Hi and Welcome to TSF
Sounds to me like your AC Charger has shorted out or your Battery. To check this, remove the Battery from your laptop, and plug in ONLY AC Charger. If problem abates, you have a shorted faulty battery and you need to simply replace it.
If problem persists while on AC Charger only (no battery), it's most likely the AC Charger. You have a couple of options. Test the AC Charger with Multimeter and verify the DC voltage output (usually 18Vdc - 20Vdc on most laptops). If it's 10% under or over the rated voltage and like 4Vdc or 32Vdc; it's been damaged and needs to be replaced. If you don't have access to Multimeter or can't figure out how to test, you should take in to your local computer repair shop and have them test for you and find out exactly what the problem is. They will then give you an estimate of parts needed and labor to install/test.
Also, MAKE SURE THE AC CHARGER IS NOT PLUGGED INTO A SURGE PROTECTOR OR SURGE STRIP--THAT DEVICE MAY BE BAD--PLUG IN AC CHARGER DIRECTLY TO WALL OUTLET AND TEST. If it still gets hot and you get shocked, that Charger is shorted and needs to be replaced and possibly damaged the internal electronics as well. One step at a time.
Since it has some internal short that is shocking you--I really would urge you to take to a Professional, as you could be injured while trying to figure out the problem! Just a caution.
BIGBEARJEDI
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
Hi Robo: It's pretty simple at this point; re-read this paragraph from my previous
Post #3:
If problem persists while on AC Charger only (no battery), it's most likely the AC Charger. You have a couple of options. Test the AC Charger with Multimeter and verify the DC voltage output (usually 18Vdc - 20Vdc on most laptops). If it's 10% under or over the rated voltage and like 4Vdc or 32Vdc; it's been damaged and needs to be replaced. If you don't have access to Multimeter or can't figure out how to test, you should take in to your local computer repair shop and have them test for you and find out exactly what the problem is. They will then give you an estimate of parts needed and labor to install/test.
BBJ :sayyes:
Hi Robo: It's pretty simple at this point; re-read this paragraph from my previous
Post #3:
If problem persists while on AC Charger only (no battery), it's most likely the AC Charger. You have a couple of options. Test the AC Charger with Multimeter and verify the DC voltage output (usually 18Vdc - 20Vdc on most laptops). If it's 10% under or over the rated voltage and like 4Vdc or 32Vdc; it's been damaged and needs to be replaced. If you don't have access to Multimeter or can't figure out how to test, you should take in to your local computer repair shop and have them test for you and find out exactly what the problem is. They will then give you an estimate of parts needed and labor to install/test.
BBJ :sayyes:
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
@westom: "electrically bogus"! how do you figure that one? I seriously doubt you have worked on many laptops with that advice. As far as AC adapters being defective not causing any problems with the laptop; are you kidding me! I had a friend's Dell laptop from 10 yrs. ago that had exposed wiring on the AC cord from the Adapter box to the wall outlet; it was producing sparks and smoke. I attempted to solder the wiring and wrap it with insulation and do a repair. The damage had already been done to the circuitry inside the adapter and probably damaged the transformer or thryristor; causing the Motherboard to catch on fire and smoke the Motherboard!! I had to call Dell to send a Tech out to my house to replace the AC adapter and Motherboard in order to repair. so, if the AC Adapter has nothing to do with a laptop problem like that, how do you explain that occurrence??
Also, even though Batteries produce a low level of DC voltage (usually less than 5Vdc, but up to 12Vdc; they can and do short out) that can produce a mild electricaly shock. Certainly not enough to kill you, but enough to make the laptop uncomfortable to hold. If you've never seen this phenomenon, I purport that you've never worked on many laptops. It can and does happen. If the damage from the AC adapter to the Motherboard circuits is more severe and there is a ground-short to the ground plane on the Motherboard directly from the AC adaptor to the device such as the DC power jack or input connector, a higher-voltage short can occur with a lot more damaging effects to a User holding or touching the laptop.
*****
Robo: the only advice Mr. wescom gave you that is relevant is to seek a professional's help. I already told you this, but the rest of his information is questionable, and I doubt he has any kind of professional credential or formal education to back up his claim--I do. I repair computers for a living and have worked on them over 40 yrs.
BBJ
@westom: "electrically bogus"! how do you figure that one? I seriously doubt you have worked on many laptops with that advice. As far as AC adapters being defective not causing any problems with the laptop; are you kidding me! I had a friend's Dell laptop from 10 yrs. ago that had exposed wiring on the AC cord from the Adapter box to the wall outlet; it was producing sparks and smoke. I attempted to solder the wiring and wrap it with insulation and do a repair. The damage had already been done to the circuitry inside the adapter and probably damaged the transformer or thryristor; causing the Motherboard to catch on fire and smoke the Motherboard!! I had to call Dell to send a Tech out to my house to replace the AC adapter and Motherboard in order to repair. so, if the AC Adapter has nothing to do with a laptop problem like that, how do you explain that occurrence??
Also, even though Batteries produce a low level of DC voltage (usually less than 5Vdc, but up to 12Vdc; they can and do short out) that can produce a mild electricaly shock. Certainly not enough to kill you, but enough to make the laptop uncomfortable to hold. If you've never seen this phenomenon, I purport that you've never worked on many laptops. It can and does happen. If the damage from the AC adapter to the Motherboard circuits is more severe and there is a ground-short to the ground plane on the Motherboard directly from the AC adaptor to the device such as the DC power jack or input connector, a higher-voltage short can occur with a lot more damaging effects to a User holding or touching the laptop.
*****
Robo: the only advice Mr. wescom gave you that is relevant is to seek a professional's help. I already told you this, but the rest of his information is questionable, and I doubt he has any kind of professional credential or formal education to back up his claim--I do. I repair computers for a living and have worked on them over 40 yrs.
BBJ
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
As mentioned by BBJ, the adapter may be faulty, and I think passing the current on.
Everybody has different levels of conductivity due to different composition and bodily fluid levels.
You may be more sensitive to the current.
Have an electrician check the wall socket for proper grounding, the third pin is meant to earth the electrical circuit.
As mentioned by BBJ, the adapter may be faulty, and I think passing the current on.
Everybody has different levels of conductivity due to different composition and bodily fluid levels.
You may be more sensitive to the current.
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
Update, switched to a new, 2-pronged adapter, I am no longer feeling it. Just to test, i plugged in the old one and there was a smell of smoke 0_0, it's a good thing I replaced it before damage occurred to the laptop or worse, me.
Update, switched to a new, 2-pronged adapter, I am no longer feeling it. Just to test, i plugged in the old one and there was a smell of smoke 0_0, it's a good thing I replaced it before damage occurred to the laptop or worse, me.
Re: MSI-GP60 burning, shocking sensation when plugged in to charger
Glad we could help! And that the new Adapter did the trick. :wink::grin:
Please mark this thread as solved per here:
http://www.techsupportforum.com/forums/members/963897-albums66-picture490.jpg
BBJ
Glad we could help! And that the new Adapter did the trick. :wink::grin:
Please mark this thread as solved per here:
http://www.techsupportforum.com/forums/members/963897-albums66-picture490.jpg
BBJ
- Status
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
