Re: Keyboard and Mouse Non-functional

Have you tried a System Restore?

 

Re: Keyboard and Mouse Non-functional

The only way I know of getting to system restore is within safe mode. The Keyboard/Mouse don't even work in there.

Tried it again this morning. Cursor won't move, keyboard won't respond. Numlock light is on and won't turn off.

 

Re: Keyboard and Mouse Non-functional

If anybody has any ideas besides wiping and starting over ...

The un-installation of some programs can leave behind unwanted entries in the registry locations shown below, causing the problems that the you are experiencing. Programs that I have seen do this, are ThreatFire, SpySweeper and VMWare (keyboard problem only).
Here is an example of a keyboard problem (and solution) caused by Spysweeper:
http://www.bleepingcomputer.com/forums/topic278884.html#entry1542060

My suggestion is that you have a look in the registry at the UpperFilters settings for mouse and keyboard. If there are any entries present other than kbdclass or mouclass (as appropriate), remove them, and then test the system again.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318} <<< keyboard

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318} <<< mouse

In order to access and modify the registry, you will need to create a "Live CD" that is capable of loading/editing the Windows registry. I suggest that you create a Hiren's Boot CD.

*** Please print these instructions if necessary ***

1. Download Hiren's BootCD (latest version 10.5) to the desktop of a working computer.
2. Extract the zipped HirensBootCD.zip to your desktop.
3. Open the extracted HirensBootCD folder.
4. Double click the BurnToCD.cmd bat file contained in the HirensBootCD folder. This will launch BurnCDCC.
5. Insert a blank CD in your drive.
6. Press Start. This will burn the image to disc.
7. Restart your sick computer and boot from the HBCD you created.
   • If your PC is not booting from the CD, you need to change the boot order:
     • Restart your PC.
     • As soon as you get an image, press the Setup key. This is usually DEL, F2, F10, or F12. On some machines the key can be a different one. It should, however, be stated on the screen which key is the setup key.
     • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press <ENTER> to select an item to change.
     • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order.
     • The tab should now show your current boot order.
     • If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the "Help", so that you can find them easily.
     • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
   • Your PC should now boot from your CD.
8. Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.
9. When the CD boots choose "Start MiniWindowsXP". Allow Windows to load. You will see a typical Windows Desktop.

You will be able to access your sick drive and save files/folders from here.

Let me know when you have reached this stage ... or before, if you have any problems.

'Alien

 

Re: Keyboard and Mouse Non-functional

A second option for the System Restore in your situation would be to use a program which can be downloaded from the Internet and burned as a bootable iso. It is called ERD Commander. It will boot your computer up to it's own environment. From there you will be able to access a limited System Restore which should get your pc running quickly and easily. This is a handy program for situations like yours as well as recovering files from crashed systems and restoring system files. There are several handy tools with this software. You might have to do some searching on Google to find it, but it can be downloaded. Hope this helps.

 

Re: Keyboard and Mouse Non-functional

A second option for the System Restore in your situation would be to use a program which can be downloaded from the Internet and burned as a bootable iso. It is called ERD Commander ....

This option is available on the Hiren's Boot CD, along with many other useful tools.

 

Re: Keyboard and Mouse Non-functional

I've gotten into the registry, both hives exist. What info should I be looking for?

 

Re: Keyboard and Mouse Non-functional

I've compared the two hives to that of a working PC, both are identical.

Tried bringing up the ERD Commander, I assume I should bring up computer management. It keeps coming up blank.

 

Re: Keyboard and Mouse Non-functional

Update all drivers , plug both mouse and keyboard into your pc in Windows mode , and see if it recognize it? If it doesn't then Restart and see if it does then.

Even if it recognizes it then restart your windows.

Try to see if your mouse and keyboard's plug has all the pins , none broken.

 

Re: Keyboard and Mouse Non-functional

Got it working! I used the registry restore tool on the Hiren's Boot CD to restore a version of the registry from a few weeks before he lost the keyboard/mouse. Thanks for all your help guys.

 

Re: Keyboard and Mouse Non-functional

Got it working! .............Thanks for all your help guys.

Pleased to see you found a solution.

If your issue has been resolved satisfactorily, please mark this thread as "Solved" by using the Thread Tools drop-down menu (above your first post) and selecting "Mark this thread as solved".

Best wishes
'Alien