Stand-alone home PC user here: Windows 10, POP3, Outlook 2013. Yesterday I moved several email messages in my inbox to one of my folders (to be precise, a subfolder of a folder). This has always previously worked, either by dragging the messages or by selecting them, right-clicking 'Move', and so on. This time the messages were not in the destination folder when I opened it. I have tried moving other messages into the folder, and they also disappear. Messages moved to other folders are unaffected. Any ideas, anybody, please?
rightofway
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Actually, I don't have any ideas regarding the disappearance.
That being said, if your email service provider supports IMAP, you should very strongly consider converting to that access method as soon as possible.
That being said, if your email service provider supports IMAP, you should very strongly consider converting to that access method as soon as possible.
This could be due to a few possible reasons.
- A rule could be setup for the emails to be moved to different folders or deleted
- Auto archiving could be setup so emails automatically archive if they're older than X number of days
- The emails have been moved to a PST or moved from another device.
- A rule could be setup for the emails to be moved to different folders or deleted
- Auto archiving could be setup so emails automatically archive if they're older than X number of days
- The emails have been moved to a PST or moved from another device.
Thank you, britechguy, for the recommendation of IMAP.
Thank you, tristar, for your suggestions. I am open to the possibility that I have caused this problem by an inadvertent moment of clumsiness at the keyboard. Taking your suggestions one by one: I have checked my settings and I have no rules at all; similarly I have no archiving set up. Regarding your third suggestion ('The emails have been moved to a PST or moved from another device'), I do not understand how I could move the messages from another device, as I am a POP3 user; the messages were downloaded to Outlook and were in my inbox. As for 'emails have been moved to a PST' would you mind explaining how the messages could have been moved to a PST, and how I would find them if they had?
Is there a way to search all my Outlook emails in one operation, rather than searching each folder individually? Even if I find the missing messages, it seems to me that the sub-folder into which I tried to move them has somehow been corrupted and (if it can't be repaired) I need to replace it with a new, differently-named sub-folder.
Many thanks again for your help.
Thank you, tristar, for your suggestions. I am open to the possibility that I have caused this problem by an inadvertent moment of clumsiness at the keyboard. Taking your suggestions one by one: I have checked my settings and I have no rules at all; similarly I have no archiving set up. Regarding your third suggestion ('The emails have been moved to a PST or moved from another device'), I do not understand how I could move the messages from another device, as I am a POP3 user; the messages were downloaded to Outlook and were in my inbox. As for 'emails have been moved to a PST' would you mind explaining how the messages could have been moved to a PST, and how I would find them if they had?
Is there a way to search all my Outlook emails in one operation, rather than searching each folder individually? Even if I find the missing messages, it seems to me that the sub-folder into which I tried to move them has somehow been corrupted and (if it can't be repaired) I need to replace it with a new, differently-named sub-folder.
Many thanks again for your help.
Problem solved. I must be honest and say it was my fault, as I suspected it must be. I had temporarily set the folder in question to display by attachment, and never changed it back, thus relegating the 'lost' messages to a long way down the display. Thanks again to those who offered ideas, and my apologies for wasting your time.
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