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Discussion starter · #25 ·
Well after installing the AMD card now I don't get any sound from my sound card but there are four or five listings in sound section that state HD audio unplugged. I use Creative audio car for surround sound on computer.
 
Make sure your Creative Audio Card has not come dislodged when replacing the GPU.
Press the Windows key +X and choose Device Manager.
Under Sound, Video, and Game Controllers, do you have the Sound Blaster (Creative) audio card listed without any yellow marks. If yellow mark, you need to reinstall the driver.

Press the Windows key +CTRL+V for Sound Output, select Speakers (Sound Blaster/Creative)
 
With older motherboards like yours, Windows sometimes activates the wrong drivers after new hardware is added.

You need to install the new video card's driver.


Now, you should install the Creative audio driver but only after you have installed the above video card driver. If it installs from Windows then it's all good. However, you also can go to the Creative site and get the drivers directly. From Speccy I get that you have a Creative SB Audigy 4 (WDM) sound card.

 
Discussion starter · #28 ·
Sound card is screwed down and about 6 inches below video card. Device manager has no yellow flags. Strange is AIMP player seems to play alright but PowerDVD media player whichI use most of the time struggles and kinda garbles the sound. At first I had no sound. Fooled around with some of the sound settings and got sound albeit PowerDVD not sounding right.
 
Discussion starter · #29 ·
With older motherboards like yours, Windows sometimes activates the wrong drivers after new hardware is added.

You need to install the new video card's driver.


Now, you should install the Creative audio driver but only after you have installed the above video card driver. If it installs from Windows then it's all good. However, you also can go to the Creative site and get the drivers directly. From Speccy I get that you have a Creative SB Audigy 4 (WDM) sound card.

With older motherboards like yours, Windows sometimes activates the wrong drivers after new hardware is added.

You need to install the new video card's driver.


Now, you should install the Creative audio driver but only after you have installed the above video card driver. If it installs from Windows then it's all good. However, you also can go to the Creative site and get the drivers directly. From Speccy I get that you have a Creative SB Audigy 4 (WDM) sound card.

I'm pretty sure that's the video driver software I installed except it said Legacy as its no supported.. Audio card is a Creative SB Audigy 4
 
PowerDVD not sounding right.
Did you install the drivers I linked above? Oftentimes the drivers supplied by the hardware manufactures are better than the Windows generic drivers. This would be a good baseline to start from. We are likely seeing a driver conflict here. After you do this, if you are still getting garbled sound try the following.

1. Right-click the speaker icon in the taskbar → Sound settings (or Playback devices in older Windows).
Make sure your Creative sound card (e.g. “Speakers – Creative SB...”) is set as the Default Device.

2. If “AMD High Definition Audio Device” (for HDMI/DP) is default, PowerDVD may try to output through it → causing garbled or no sound. Since you are not using the GPU’s HDMI audio disable it.

Open Device Manager → expand Sound, video and game controllers.
Right-click AMD High Definition Audio Device → Disable device.
This will prevent PowerDVD (or Windows) from mistakenly sending audio through the GPU.

Check PowerDVD Audio Output Settings
  • Go to Settings → Video, Audio, Subtitles → Audio.
  • Ensure Output Mode is set to PCM / Speakers (Creative device) instead of HDMI or SPDIF.
  • If surround sound, make sure Speaker Environment matches your setup (5.1, 7.1, etc.).
 
Discussion starter · #31 ·
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Did you install the drivers I linked above? Oftentimes the drivers supplied by the hardware manufactures are better than the Windows generic drivers. This would be a good baseline to start from. We are likely seeing a driver conflict here. After you do this, if you are still getting garbled sound try the following.

1. Right-click the speaker icon in the taskbar → Sound settings (or Playback devices in older Windows).
Make sure your Creative sound card (e.g. “Speakers – Creative SB...”) is set as the Default Device.

2. If “AMD High Definition Audio Device” (for HDMI/DP) is default, PowerDVD may try to output through it → causing garbled or no sound. Since you are not using the GPU’s HDMI audio disable it.

Open Device Manager → expand Sound, video and game controllers.
Right-click AMD High Definition Audio Device → Disable device.
This will prevent PowerDVD (or Windows) from mistakenly sending audio through the GPU.

Check PowerDVD Audio Output Settings
  • Go to Settings → Video, Audio, Subtitles → Audio.
  • Ensure Output Mode is set to PCM / Speakers (Creative device) instead of HDMI or SPDIF.
  • If surround sound, make sure Speaker Environment matches your setup (5.1, 7.1, etc.).
Is this card a R7 or R9? Cause I installed R9 instead of the R7 you posted
 
Discussion starter · #33 ·
So far none of that has worked. All settings are as you say. May try uninstalling PowerDVD and reinstalling and see if that does any thing. Odd though that AIMP player doesn't seem to have a problem.
 
So far none of that has worked. All settings are as you say. May try uninstalling PowerDVD and reinstalling and see if that does any thing. Odd though that AIMP player doesn't seem to have a problem.
Try clearing the cache first:

Clear PowerDVD’s cache/settings
  • PowerDVD stores user settings in %LOCALAPPDATA%\CyberLink\PowerDVDXX.
  • You can rename that folder (with PowerDVD closed) to force it to rebuild fresh settings.
 
In addition to the above.

Right-click the taskbar speaker icon → Sound settings → More sound settings.

On the Playback tab, disable the Radeon HDMI/Display Audio outputs you’re not using.

Leave only the Creative card enabled (plus any headset you might use). PowerDVD can get confused when multiple “HD Audio” outputs are listed.

Change output mode in PowerDVD

In the same audio settings, try switching between PCM decoded by PowerDVD and Non-decoded Dolby/DTS to external device.

Sometimes garbled output means it’s passing a digital stream that your sound card doesn’t decode.
 
And when all else fails, so will the infamous Audio Troubleshooter, but you might as well try it any way.
 
Discussion starter · #37 ·
Try clearing the cache first:

Clear PowerDVD’s cache/settings
  • PowerDVD stores user settings in %LOCALAPPDATA%\CyberLink\PowerDVDXX.
  • You can rename that folder (with PowerDVD closed) to force it to rebuild fresh settings.
Want to thank you for all your help. Unfortunately when I uninstalled Powerdvd it wouldn't let me activate it. Stated it had to many activations. Guess they don't take into consideration that you may have to reinstall at some point. It looks like they are switching to a subscription based mode. Shame you pay for something and then can't use it. Again thank you. Computer seems to be running smooth . Will use another media player like VLC or AIMP to play music while I'm working on something.
 
Powerdvd it wouldn't let me activate it.
You need to contact CyberLink Support. They should re-activate your PowerDVD copy. You paid for it. Note that your activation may be linked to the exact version you paid for though, not a newer one.


Popular alternatives to CyberLink PowerDVD include the free, open-source VLC Media Player for general media playback, Leawo Blu-ray Player for playing Blu-rays, and 5KPlayer for video and music with features like screen recording.
 
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