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Error 1605 - Install/Uninstall Error

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23K views 5 replies 2 participants last post by  kevmacca  
#1 ·
Hi everyone!

I have a really annoying problem with an application that I need some help with please.

I use an application called "yousendit" for sending large files across the web.

Recently something strange has happened and it has gotten corrupted so I haven't been able to run it.

I tried Uninstalling the application but no success so I manually searched and removed the entries for the app in Windows and the Registry.

Now everytime I try to re-install the application I get the following error message:

Error 1605: "This action is only valid for products that are currently installed"

I have installed the Windows Install Clean Up program, CC Cleaner and Revo Uninstaller but none of them picks up on any remnants of "yousendit" yet everytime I try to install it it gives me the options to "Modify", "Repair" or "Remove" with the same error 1605, whichever option I select.

It's really frustrating as I like YouSendIt and this is clearly an InstallShield/MSI problem but I don't know how to resolve it?

Any advice is greatly appreciated!

Cheers

Dave :0)
 
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#3 ·
Yeah, I already tried that. There is nothing in the FAQs and you can't email/call/live chat for support unless you pay for the service, which I don't need to do.
 
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#5 ·
Hi,
Thanks kevmacca, your message prompted me to go through both Windows and the Registry and there were some entries left! All deleted and I'm back up and running again! Glad it happened now as they have updated the software and it can now be used as a "plug-in" with Outlook! Nice.

This one can now be closed!
 
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