Driver Install/Soundcard Problem

john thorpe · Dec 8, 2010

Hi
I had installed creative sound blaster card and downloaded the software for the card 'Extreme Audio' model no:SB0790. I guess the card is a few years old.

When trying to install the software and when the blue screen comes up a message appears saying "setup is unable to detect a supported product on your system..."

I use an emachines computer model T2642, about 5 years old and it uses XP Windows 2000.

I did also disable the onboard sound from bios, however I cant get the software to load as the message states. I downloaded the driver from Creative website and downloadd the specific driver for the model of sound card I fitted.

I also uninstalled the software on original sound Realtek AC97.

There is no one to speak to any more in the emachine tech dept (there used to be) and I have emailed Creative about this problem but am awaiting a reply. I have now reinstalled realtek ac97 driver but am hoping to have another go, if there's anyone out there who might be able to help or have some ideas.

many thanks
John

JimE · Dec 10, 2010

"XP Windows 2000"...XP and Windows 2000 are TWO different OS's...so which OS are you using?

The error you are seeing is typically the result of trying to install the wrong driver. Verify the EXACT model of sound card installed, and then get the correct driver.

john thorpe · Dec 13, 2010

I downloaded the 'correct' software the correct model no. as listed on the Creative website and for XP windows but I have noticed after looking back at the site that the download doesn't specify XP home edition which mine is. It specifies the requirements as follows:

Microsoft Windows 7 64-bit, Windows 7 32-bit, Windows Vista 64-bit with Service Pack 1 (SP1), Windows Vista 32-bit with SP1, Windows XP Professional x64 Edition, Windows XP Service Pack 3 (SP3), Windows XP Media Center Edition (MCE) 2005 or Windows XP MCE 2004
Creative Sound Blaster X-Fi Xtreme Audio series audio devices listed above

So I have windows XP home edition and with service pack 3 and I cant find any other drivers so far from the creative website for the model of sound card I have (SB0790) for XP windows, Home.

I have emailed Creative about a week ago and dont have a response yet.

cheers
John

JimE · Dec 13, 2010

The "SB0790" would appear to be the PCI Sound Blaster X-Fi Xtreme Audio sound card.

Is that what you are searching on? (Note: There are several X-Fi cards...drivers may be different between each model)

http://support.creative.com/Product...ame=X-Fi&CatName=Sound+Blaster&VARSET=prodfaq:PRODFAQ_15855,VARSET=CategoryID:1

insdi · May 6, 2011

i had THE SAME problem

To my big satisfaction i found a driver that pulled through at Creative X Fi Extreme Audio Sb0790 For Windows2000 - Page 4 - DownloadNew.org

the file i d/l-ed is called xfxa pcdrv lb 1 04 0076 and weighs 62 sth mb.

insdi · May 7, 2011

sry, the driver i got was xfxa pcdrv lb 1 04 0079

Driver Install/Soundcard Problem

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