Hi and Welcome to TSF!

Can another PC in your network contact those stores?

 

First run the AVG remover to uninstall AVG. You can always reinstall later but Windows 8 has the pre-installed Windows Defender which does a great job, you do not need any other AV software.
Next go to Search and type CMD, Right click the CMD results and Run As Administrator. In the Elevated Command Prompt type SFC /scannow and press enter. This will replace any missing system files. If it says it can't fix all files, then run SFCFix.exe then run SFC /scannow again.
You may need to boot into your Router Setup to Filters and see if there are any blocked sites. Also, check with your ISP as well.

 

what do you mean by "it don't work"???? Are you getting any error messages? If so, what do they say? what about your system clock (time in bios), is it correct?

 

Thanks for the quick responses!

In response to Masterchief: Yes, other computers work fine. I've tried to access the sites on a different network to no avail too.

spunkfunk: I used AVGremover, performed the SFC scan as suggested. And upon checking my router it doesn't appear to have any sites blocked...But itunes still won't connect.

sobeit: iTunes just says "Accessing itunes store" and never moves. IE comes up with an error (uninstalled it last time this kicked off so can't tell you exactly what it says". My system clock is accurate. As for the BIOS clock, I'm not sure how to check it?

 

Download Malwarebytes from a different PC and transfer it to this current PC. Run a scan to search for malware. Do not remove anything, but scan instead.

 

Done. It found 7 threats. Should I remove them?

 

Might be worth noting, windows update error message:

Code 80072F8F

 

the Malwarebytes threats may be PUP files, which are just cookies and not anything harmful but also not necessary to your system.
After SFC /scannow finished, did it say that there were No Violations? Or did it say it could not fix all file? if the laters, run SFCFix.exe and then run SFC /scannow again.

 

They may, however, not be PUPs. After trying the SFC fix, try seeing if our malware team finds anything:

Please read all of the following instructions found here: http://www.techsupportforum.com/for.../new-instructions-read-this-before-posting-for-malware-removal-help-305963.html

After reading all of the instructions found above post the required logs in a new thread: Virus/Trojan/Spyware Help

Please note that the virus team is very busy and will get to you in due time. If you do not get a reply within 72 hours then you may bump the post.

Do not post any logs here!

 

Spunk.Funk They were all PUPs. I'm pretty sure all it said was something like "100% complete". I'll run both malwarebtes and SFC scan again again tonight to double check and will post back.

 

Spunk.Funk Turned out I cancelled the SFC scan midway after mistaking the 100% verification for completion...my bad. Anyway, I let it finish this time. It said it couldn't fix all files. I then ran SFCfix (Quote "No corruptions were detected"), and then SFC /scannow a 2nd time, and again it said it couldn't fix all files.

Masterchief I'll follow your advice and start up a new thread when I'm finished.

Thanks for all your help gents. Last thing I will ask before relocating: If the problem doesn't end up being Malware do you have any suspicions as to what could be causing the issue?

 

If SFCFix and then running SFC /scannow didn't fix all of the files then there is another problem. I will alert another member of the team who is more experienced in this matter to help you further. I don't believe it is Malware.

 

Uh-oh...sounds ominous. Thanks Spunk.Funk. I'll await your response.

FYI here is the SFCFix text file:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-14 22:23:35.359
Microsoft Windows 8 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-10-14 22:30:42.628
----------------------EOF-----------------------

 

BUMP.

Would you recommend me starting a new thread in the malware section, or wait for another member of the team to help me out here (since Spunk.Funk said it may not be malware causing the issue).

Thanks

 

Click on the link in my signature for Virus/Malware Help and do those things and post in that section of the forum. We can leave this thread open and when you get a clean bill of health from the security team, if you are still having problems, you can post back here again.

 

Thanks! Much appreciated.

 

I'm re-opening this thread after receiving a clean bill of health from the antivirus/malware team.

Quote tekir06: The issue does not seem malware related. İt's more likely a Windows problem. Therefore, it is necessary to consult a Windows OS specialist.
I suggest you go back to the previous thread. Please tell, we've done all we can here.

Any recommendations on what to do next?

 

Do you have any other security software that might be blocking you from accessing certain web sites?
Add iTunes as an exception in the Windows Firewall.https://technet.microsoft.com/en-us/library/cc736438(v=ws.10).aspx?f=255&MSPPError=-2147217396
Browse to C:/Windows/System32/drivers/etc. Open the Hosts file with Notepad. If the Hosts file has any more entries other then whats shown in the attachment, then delete those lines and save the Hosts file.

 

Hi again spunk.funk,

Thanks for taking the time to reply.

I don't believe I have any other security software blocking iTunes or windows update. Since starting this "quest" to fix my problem I have switched from AVG to Avast security. Funny enough just now browsing through Avasts menus it appears that it too is effected by the same problem. When I try to access the tools menu (Sandbox, Safezone or Firewall) it says "the online content is unavailable. Please check your internet connection".

Windows firewall is set to allow iTunes too. And the hosts file was identical to the one in the image you sent me.

 

Hi again spunk.funk
Windows firewall is set to allow iTunes too. And the hosts file was identical to the one in the image you sent me.

It still sounds like your infected.

 

What about the HOST file that Spunk had you check?

 

The HOST file was identical to Spunk.Funk's example.

According to the malware experts I'm clean. What would you recommend me doing next?

 

bump.

Does anyone have any suggestions?

 

Please please can anyone help me solve this issue?

 

So basically, ALL except the mentioned browsers on your system have never been able to access the internet since out of box!? I must admit that this is the strangest problem I've ever heard of that doesn't seem related to ANY of the known causes of restricted internet access.

Let's see the output of pinging google. Run the command line below in Command Prompt (CMD):

PING google.com > 0 & notepad 0

Copy and paste the contents of the notepad window that opens shortly after, in your next reply.

 

Unfortunately, I am not sure why you are unable to connect to these services, especially since it only this machine on this network. You could look at posting in the networking forum to see what they have to say.

 

Turn OFF the firewall and antivirus to see if that's the problem. Also anyad blocking software or host file should be disabled.

 

I assume we've ruled out hardware issues? It is acting just like my new HP computer when the internal wireless board bit the dust at about 6 weeks. Luckily I had an old WPN111 Netgear Wireless USB Adapter to plug in. :angel: