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BSOD coming out of SLEEP Mode NVLDDMKM.SYS

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7.5K views 16 replies 4 participants last post by  esox07  
#1 ·
· OS - Windows 10
· x64 ?
· original installed OS: Win7
· original OS is full retail version (YOU purchased it from retailer)?
· Approximate age of system is 7 years (Some upgrades since)
· Approximate age of OS installation: 2 years for Win7, upgrade to Win10 about 6 months ago
· Have you re-installed the OS? Yes

· CPU: Intel Core 2 Quad Q6600 Kentsfield Quad-Core 2.4 GHz LGA 775 BX80562Q6600 Processor
· Video Card: Geforce 9800 GTX
· MotherBoard: ASUS P5Q Pro
· Power Supply - OCZ StealthXStream OCZ700SXS 700W

· System Manufacturer: Custom Build
· Exact model number: N/A

Desktop
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OK, my computer blue screens when it comes out of SLEEP mode. It is not every time, probably 1 out of every 7 or 8 times. But it is always coming out of sleep mode (not hibernate mode). The bluescreen references file: NVLDDMKM.SYS which is a driver file for my video card. I have updated the driver to Version: 341.95 WHQL, Release Date: 2016.3.16, Operating System: Windows 10 64-bit and I still have the problem. The upgrade to Win10 did nothing to solve the problem.
I have been dealing with this issue for well over a year and it is getting annoying. I have run the sysnativeBSODCollector app and attached the .zip file. When I run the perfmon /report it says it will take 60 seconds, but nothing happens. I let it run for an hour and nothing happened. The File/Save As is grayed out even after an hour.
 

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#2 ·
The first thing that comes to mind is the GPU age. The capacitors in the GPU are quite old, i actually had a 9800GTX die 2 years ago from age so yours has done well.
When the PC is in sleep the GPU has to do a quick boot, from a very low power state to instant 3D power (close to full-load). If the GPU capacitors are not able to accumulate an electrical current quick enough its possible its why Windows is reporting a TDR_Error (Timeout detection).

Where as from Hibernate the PC is completely off. When you press the On button the system first POSTs, the GPU requires very little power in this low-power 2D state, so the capacitors dont have to charge as quickly for the GPU to become ready.

If you have another PC around you can test to see if its the GPU. Place the GPU in the other PC and power up, do some everyday things to warm the card up and then place it into Standby. Allow a few hours to pass (this will dissipate any excess power from the capacitors) then wake the system up. If it crashes then you know its the card. It might not crash on the first try so you'll need to do it a couple of times until your satisfied.
 
#3 ·
Aus Karlos: Thanks for the reply. I suppose that is entirely possible. Not what I want to hear though. I think that card was a pretty good card when i got it way back when. It was part of my original build in 2009. I dont have another desktop around to test it in. I guess I will just assume it is on it's way out.
I just spent the last 45 minutes in a chat with NVIDIA customer support. Of course, their solution was reinstalling my NVIDIA drivers which I had already done shortly after this problem started. But whatever. The worst part was rearranging my icons on the desktop after the reinstall trashed everything.
Do you or anyone else have a suggestion for a replacement video card? I am not a gamer and don't really have a need for anything cutting edge. The only reason I had the GTX 9800 back then was that I got it for a Christmas present for my new system build. I just need a good basic video card that can handle basic computing tasks. And I am on a budget.
Thanks for the time and help.
 
#5 ·
Thanks, those look great but they range in price from $80 to $225. What is the reason for the huge spread in prices? Would I be just as well of with the $80 card as I would with one that cost $150?
Also, I have a fairly old MB and I think the slots are first gen PCIe and these cards say PCIe 3.0. Are they backwards compatible?
 
#6 ·
All cards are backwards compatible, Even PCI-E 1.0 @ x16 still has excess bandwidth for running a GPU.
The price varies due to the performance of the card. At the lower end the cards are small and low profile designed to fit in a wide range of PC cases, they also have a lower clock speed, usually less Vram (GDDR5) and a smaller bus (128-bit), the bus is used to transfer data between the Processor on the GPU and its Vram.

If you do some light 3D gaming and arn't fussed about the graphical settings then pick the $80 card.
 
#7 ·
Great, thanks. Just seems if a card is a certain model number, it should fit within a fairly narrow range of specs. But, yes, I think a sub $100 card is my best way to go. I am sure that would still put my GTX 9800 to shame.
 
#9 ·
I did an online chat with NVIDIA and they had me delete the drivers, download new ones and reinstall. But he had me do a couple of odd steps as well which I cannot remember now. It seems to have worked. I haven't had a problem with the bsod for a few weeks now.

Problem I have now is my computer wont go to sleep according to my power settings. I have it set to 30 minutes but if I let the computer set it will still be running the next morning. I doubt that is a video card issue though.
 
#10 ·
Its possible, each PCI and USB device has a Sleep state. The driver can determine if the device can be put to sleep or if its currently in-use. Its quite possible Nvidia have disabled that feature in which your PC will never go to sleep because the GPU isnt getting the command from the driver.

Check your Event Viewer Logs to see if theres a driver or device stopping your PC from going to sleep.
 
#12 · (Edited)
Did it do this in previous os windows 7 or did it start when you upgraded to win10? Did you upgrade?

Why not try a side by side install or get another hard disk and trya clean install of windows 10 - this will help you narrow things down!

First thing is to check compatability and upgrade the bios - check the bios "s1-s2-s3" states (there are too many different motherboard settings but my board stopped bluescreening once i fixed the bios s3 settings) and see if you have it set correctly as windows 10 has a few quirks on older motherboards to say the least.

Dont use the control panel use the powercfg command to control sleep and switch off hibernate first

powercfg /h off

Blue screen sleep problems are almost always related to video card wakeup in my experience.

Some fixes include Installing version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
 
#13 ·
when in the Event Viewer go to Windows Logs > Application and right-click on it and select Save All Events As name the file Applications. Do the same for System. Put both of those files into a zip archive and upload them in your next post. I'll have a look.
 
#15 ·
Checking you logs i have found 2 things.
1) The system does enter a sleep state automatically but is woken up 1sec later by a USB Hub device. Its not specific but the usual culprit is a mouse or keyboard.
Look for you mouse device under Device Manager and go to its Properties > Hardware tab and uncheck the box "Allow this device to wake the Computer".
You can still wake the PC up from pressing a key on the keyboard.

2) Your HDD is about to fail.
Code:
Date: 13/05/2016 / Source : Disk / Event: 52
The driver has detected that device \Device\Harddisk1\DR1 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
 
#16 ·
My keyboard will not wake up my computer. So, I kinda need the mouse to do that.
When my computer boots, the bios states that it does not detect a keyboard. But, once windows boots, it functions normally except that it will not wake up the computer.
Would connecting it to a different USB port possibly solve that issue?
HardDisk1 is my data disk. I guess I can replace it. I just swapped it in for another one about a month ago. It came out of my Maxtor NAS. But I can get it replaced, no problem.

Do you have any other suggestions about the mouse or keyboard. Keyboard is a Logitech USB model Y-UY95.
 
#17 ·
OK, I put the keyboard into a new USB slot and now I get no message during BIOS post and it also allows me to wake the computer. On another note, the computer did pause during the bios post to tell me the hard drive was faulty and I had to hit F1 to continue. So, I guess I had better get the HDD replaced. Not like I haven't been warned!!!

Re: BSOD, I hope this solves that issue.
Thanks for your time and help Karlos.
 
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