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0xc0000005 error

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9K views 4 replies 2 participants last post by  Ried  
#1 · (Edited)
I posted my problem in another forum about a month ago but didn't get any replies so hopefully someone here can help me.

1) As soon my desktop loads up, the following error pops up: 'The application was unable to start correctly (0xc0000005). Click ok to close the application'.
This happens for several applications.

2) I cannot run/access any programs from my Start menu or Desktop. This includes Control Panel, My Computer, My Documents and most applications i.e. iTunes, etc. The few programs I can run are Internet Explorer and AVG Antivirus.

3) Already did several antivirus scans like AVG and online version of Trendmicro. Nothing unusual.

4) I cannot save downloaded programs from the internet as the window disappears as soon as I click 'Save As'. I can only Run programs from Internet. I also cannot save the Notepad attachments from the scan as nothing happens when I click 'Save As'. Edit: I can neither Save nor Run GMER.

I strongly suspect a corrupt version of Windows Update. Just a hunch, but it might be something else like a corrupted .exe registry file or something. I've been doing a LOT of Googling but nothing came up. Below are the DDS and Attach scans (sorry couldn't attach as zip file due to problem #4 above). Please help.

--------------


DDS (Ver_10-03-17.01) - NTFSX64
Run by NH at 21:09:43.39 on Sat 04/09/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.65.1033.18.4095.2397 [GMT 8:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Program Files (x86)\AVG\AVG9\avgchsva.exe
C:\Program Files (x86)\AVG\AVG9\avgrsa.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\System32\alg.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files (x86)\AVG\AVG9\avgnsa.exe
C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe
C:\Windows\system32\conhost.exe
C:\Windows\explorer.exe
C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10c.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\AVG\AVG9\avgcmgr.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\NH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2YP80KEP\dds[1].scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=17361209m207p0338v175w49i1t325
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=17361209m207p0338v175w49i1t325
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=4809&m=aspire_x5810&r=17361209m207p0338v175w49i1t325
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files (x86)\avg\avg9\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
{555d4d79-4bd2-4094-a395-cfc534424a05}
uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [uTorrent] "c:\program files (x86)\utorrent\uTorrent.exe"
mRun: [BackupManagerTray] "c:\program files (x86)\newtech infosystems\acer backup manager\BackupManagerTray.exe" -h -k
mRun: [Hotkey Utility] c:\program files (x86)\acer\hotkey utility\HotkeyUtility.exe
mRun: [EgisTecLiveUpdate] "c:\program files (x86)\egistec egis software update\EgisUpdate.exe"
mRun: [ArcadeDeluxeAgent] "c:\program files (x86)\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe"
mRun: [PlayMovie] "c:\program files (x86)\acer arcade deluxe\playmovie\PMVService.exe"
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
mRun: [AVG9_TRAY] c:\progra~2\avg\avg9\avgtray.exe
mRun: [GrooveMonitor] "c:\program files (x86)\microsoft office\office12\GrooveMonitor.exe"
mRun: [hpqSRMon] c:\program files (x86)\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] c:\program files (x86)\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files (x86)\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
StartupFolder: c:\users\nh\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files (x86)\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\airmou~1.lnk - c:\program files (x86)\air mouse\air mouse\Air Mouse.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files (x86)\hp\digital imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {9732FB42-C321-11D1-836F-00A0C993F125} - hxxp://www.pcpitstop.com/mhLbl.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files (x86)\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files (x86)\avg\avg9\avgpp.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files (x86)\avg\avg9\avgssiea.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [IAAnotif] c:\program files (x86)\intel\intel matrix storage manager\iaanotif.exe
mRun-x64: [RtHDVCpl] c:\program files\realtek\audio\hda\RAVCpl64.exe
mRun-x64: [mwlDaemon] c:\program files (x86)\egistec\mywinlocker 3\x86\mwlDaemon.exe
mRun-x64: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
AppInit_DLLs-X64: avgrssta.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\nh\appdata\roaming\mozilla\firefox\profiles\551g4vt2.default\
FF - plugin: c:\program files (x86)\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\nh\appdata\roaming\facebook\npfbplugin_1_0_1.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 AvgLdx64;AVG Free AVI Loader Driver x64;c:\windows\system32\drivers\avgldx64.sys [2009-12-22 269904]
R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;c:\windows\system32\drivers\avgmfx64.sys [2009-12-22 35536]
R1 AvgTdiA;AVG Free Network Redirector x64;c:\windows\system32\drivers\avgtdia.sys [2009-12-22 317520]
R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2009-6-2 22576]
R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-2 20016]
R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 59904]
R2 avg9wd;AVG Free WatchDog;c:\program files (x86)\avg\avg9\avgwdsvc.exe [2010-7-17 308136]
R2 Greg_Service;GRegService;c:\program files (x86)\acer\registration\GregHSRW.exe [2009-8-28 1150496]
R2 Updater Service;Updater Service;c:\program files\acer\acer updater\UpdaterService.exe [2009-10-13 240160]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\drivers\netr28x.sys [2009-10-13 712704]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [2009-8-21 84512]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-14 17920]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files (x86)\avg\avg9\avgemc.exe [2010-7-17 921952]
S2 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-1-30 135664]
S2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\acer backup manager\IScheduleSvc.exe [2009-8-13 62208]
S3 e1yexpress;Intel(R) Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y60x64.sys [2009-6-11 281088]
S3 MWLService;MyWinLocker Service;c:\program files (x86)\egistec\mywinlocker 3\x86\MWLService.exe [2009-9-10 305448]
S3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\drivers\usbaapl64.sys [2009-8-28 49152]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-24 1255736]

=============== Created Last 30 ================

2010-08-12 06:07:02 463360 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-12 06:07:02 404992 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-08-12 06:07:01 162304 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-08-12 06:07:00 340992 ----a-w- c:\windows\system32\schannel.dll
2010-08-12 06:07:00 224256 ----a-w- c:\windows\syswow64\schannel.dll
2010-08-07 08:43:23 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-08-07 08:43:23 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-08-07 08:43:23 145184 ----a-w- c:\windows\syswow64\java.exe
2010-08-07 08:22:47 711168 ----a-w- c:\windows\is-1AIF8.exe
2010-08-07 08:22:47 411 ----a-w- c:\windows\is-1AIF8.lst
2010-08-07 08:22:47 10562 ----a-w- c:\windows\is-1AIF8.msg
2010-08-07 07:39:55 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-07 07:39:55 0 d-----w- c:\programdata\Malwarebytes

==================== Find3M ====================

2010-07-29 06:30:34 82944 ----a-w- c:\windows\syswow64\iccvid.dll
2010-07-27 14:03:24 12867584 ----a-w- c:\windows\syswow64\shell32.dll
2010-07-17 01:31:07 317520 ----a-w- c:\windows\system32\drivers\avgtdia.sys
2010-07-17 01:31:06 13048 ----a-w- c:\windows\system32\avgrssta.dll
2010-07-17 01:31:03 269904 ----a-w- c:\windows\system32\drivers\avgldx64.sys
2010-07-16 21:00:04 423656 ----a-w- c:\windows\syswow64\deployJava1.dll
2010-06-30 07:13:46 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-06-30 06:25:31 978432 ----a-w- c:\windows\syswow64\wininet.dll
2010-06-30 06:25:18 1226240 ----a-w- c:\windows\syswow64\urlmon.dll
2010-06-30 06:22:45 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-06-30 06:22:34 5971456 ----a-w- c:\windows\syswow64\mshtml.dll
2010-06-30 06:22:33 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-06-30 06:21:57 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-06-30 06:21:47 185856 ----a-w- c:\windows\syswow64\iepeers.dll
2010-06-30 06:21:47 176640 ----a-w- c:\windows\syswow64\ieui.dll
2010-06-30 06:21:46 10985472 ----a-w- c:\windows\syswow64\ieframe.dll
2010-06-30 06:21:44 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-06-30 06:19:16 12800 ----a-w- c:\windows\syswow64\msfeedssync.exe
2010-06-19 07:05:01 5507968 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-06-19 06:53:18 52224 ----a-w- c:\windows\system32\rtutils.dll
2010-06-19 06:33:29 3955080 ----a-w- c:\windows\syswow64\ntkrnlpa.exe
2010-06-19 06:33:29 3899784 ----a-w- c:\windows\syswow64\ntoskrnl.exe
2010-06-19 06:23:50 37376 ----a-w- c:\windows\syswow64\rtutils.dll
2010-06-19 04:32:34 3122688 ----a-w- c:\windows\system32\win32k.sys
2010-06-08 06:02:06 1233920 ----a-w- c:\windows\syswow64\msxml3.dll
2010-06-08 05:36:31 1877504 ----a-w- c:\windows\system32\msxml3.dll
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-02-10 19:23:42 192484 ----a-w- c:\program files (x86)\common files\Acer GameZone online.ico
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 21:09:55.25 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 22/12/2009 12:10:25 AM
System Uptime: 9/4/2010 8:41:21 PM (3553 hours ago)

Motherboard: Acer | | WG43M
Processor: Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz | CPU 1 | 2670/333mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 342 GiB total, 135.513 GiB free.
D: is FIXED (NTFS) - 342 GiB total, 334.176 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Intel(R) 82567V-2 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8
Manufacturer: Intel
Name: Intel(R) 82567V-2 Gigabit Network Connection
PNP Device ID: PCI\VEN_8086&DEV_10CE&SUBSYS_02501025&REV_00\3&11583659&0&C8
Service: e1yexpress

Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
Description: Microsoft PS/2 Mouse
Device ID: ACPI\PNP0F03\4&1D01FCF&0
Manufacturer: Microsoft
Name: Microsoft PS/2 Mouse
PNP Device ID: ACPI\PNP0F03\4&1D01FCF&0
Service: i8042prt

==== System Restore Points ===================

RP64: 23/6/2010 12:02:53 PM - Windows Update
RP65: 23/6/2010 2:45:32 PM - Windows Update
RP66: 29/6/2010 11:52:22 AM - Avg Update
RP67: 14/7/2010 1:02:49 PM - Windows Update
RP68: 17/7/2010 9:29:41 AM - Avg Update
RP69: 17/7/2010 9:31:08 AM - Avg Update
RP70: 21/7/2010 1:13:11 PM - Avg Update
RP71: 3/8/2010 5:44:03 PM - Windows Update
RP72: 4/8/2010 12:58:05 AM - Windows Update
RP73: 7/8/2010 4:42:37 PM - Installed Java(TM) 6 Update 21
RP74: 10/8/2010 6:44:51 PM - Windows Update
RP75: 12/8/2010 3:13:58 PM - Windows Update
RP76: 17/8/2010 5:15:26 PM - Avg Update

==== Installed Programs ======================

µTorrent
7-Zip 4.65
Acer Arcade Deluxe
Acer Backup Manager
Acer eRecovery Management
Acer GameZone Console
Acer Registration
Acer ScreenSaver
Acer Updater
Acrobat.com
Adobe AIR
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Reader 9.3.3
Adobe Stock Photos 1.0
Advertising Center
Alice Greenfingers
Amazonia
Apple Application Support
Apple Software Update
Audacity 1.2.6
AVG Free 9.0
Backup Manager Advance
BufferChm
Compatibility Pack for the 2007 Office system
Copy
Dairy Dash
Destinations
DeviceDiscovery
DJ_AIO_03_F2200_Software_Min
Dream Day First Home
eSobi v2
F2200
Facebook Plug-In
Farm Frenzy 2
First Class Flurry
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
Granny In Paradise
Handbrake 0.9.4
Heroes of Hellas
Hotkey Utility
HP Update
HPPhotoGadget
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
Identity Card
ImagXpress
Java Auto Updater
Java(TM) 6 Update 21
Junk Mail filter update
LAME v3.98.2 for Audacity
Malwarebytes' Anti-Malware
MarketResearch
Merriam Websters Spell Jam
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MiraScan V3.40
Mobile Mouse Server
Mozilla Firefox (3.5.6)
Mozilla Thunderbird (3.0)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyWinLocker
Nero 9 Essentials
Nero ControlCenter
Nero DiscSpeed
Nero DiscSpeed Help
Nero DriveSpeed
Nero DriveSpeed Help
Nero Express Help
Nero InfoTool
Nero InfoTool Help
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart Help
Nero StartSmart OEM
NeroExpress
neroxml
NVIDIA PhysX
QuickTime
Realtek High Definition Audio Driver
Safari
Scan
Security Update for 2007 Microsoft Office System (KB2277947)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office Outlook 2007 (KB980376)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office Publisher 2007 (KB982124)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2251419)
SolutionCenter
Status
Toolbox
TrayApp
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Outlook 2007 Junk Email Filter (kb2279264)
Visual C++ 8.0 Runtime Setup Package (x64)
VLC media player 1.0.3
WebReg
Welcome Center
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
WinSCP 4.1.9

==== Event Viewer Messages From Past Week ========

4/9/2010 8:46:39 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

==== End Of File ===========================
 
#3 ·
Hello becks56,

I'm not seeing any malware here, and you stated that none of your onboard tools found any either. You also stated that you suspect a Windows Update to be the culprit.

Windows7 System Restore is very robust. I wonder if you've tried that yet? If not, try going back to a point a day or so before the event, and see how things are. I would use Method 2, Through System Recovery Options at Boot, for running System Restore.

*http://www.sevenforums.com/tutorials/700-system-restore.html
 
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#4 · (Edited)
Hi Ried!

Thanks a lot for your reply and suggestion. It worked like a charm. Don't know why this option didn't cross my mind before, but I figured any system restoring options would have been my last resort as I didn't want to lose my files. I have restored the computer all the way back to June as I've had the problem for quite a while and didn't want to take any chances. Thankfully restoring to an earlier point only meant uninstalling the previous windows updates and certain program files, which I could reinstall later. My documents are still intact.

I'm glad to know there aren't any malwares from the log. Great link there btw, I'm a new-ish Windows 7 user and still trying to get used to the system. The most important part is I can use my computer again. Thanks again.
 
#5 ·
You're welcome, becks56. :)

Many people 'fear' using System Restore. As you found out, documents etc. will remain intact. The only thing that would be lost are downloads that occurred during the time-span.

You might want to install the Windows Updates one at a time, and check the behavior of the machine. It may reveal which Update caused the issue and you can contact Microsoft about it, or search the web and see if others are having the same issue. Perhaps by now, there is a hotfix available, or MS has resolved the problem.

Take care. :wave:
 
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