Sony Vaio VGN-N27GH Vista SP2 - BSOD - APC_INDEX_MISMATCH - Help Pls

contactdayalan · Mar 27, 2011

Sir

My Vaio computer purchased long back is started giving BLUE SCREEN with function module APC_INDEX_MISMATCH. I even tried to recover to factory layout settings using VAIO recovery utility and no use. I uploaded complete information as suggested by thread

http://www.techsupportforum.com/for.../blue-screen-of-death-bsod-posting-instructions-windows-7-and-vista-452654.html

Also provide following information.

· OS - Vista/ Windows 7 ==> VISTA HOME BASIC (Build 6002 SP2)
· x86 (32-bit) or x64 ==> 32 BIT
· What was original installed OS on system ==> VISTA
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer) ==> OEM
· Age of system (hardware) ==> 5 years
· Age of OS installation - have you re-installed the OS ==> 1 months. yes. Recovered to factory settings
· CPU
· Video Card
· MotherBoard
· Power Supply - brand & wattage

· System Manufacturer ==> SONY VAIO
· Exact model number (if laptop, check label on bottom) ==> VGN-N27GH

Can someone pls look into this and help me to resolve this BSOD.

Regards
Dayalan

reventon · Mar 27, 2011

Hi,

Both BSODs are APC_INDEX_MISMATCH, as you said. This appears to be a driver issue, but no driver is explicitly blamed. Please download any available driver updates from Sony's site - Sony eSupport - Electronics - Select Your Model

Also turn the Driver Verifier on - http://www.techsupportforum.com/for...um.com/forums/f217/driver-verifier-windows-7-and-vista-bsod-related-473665.html

Regards,
Reventon

BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Fri Mar 25 10:50:43.539 2011 (GMT+13)
System Uptime: 0 days 0:01:23.241
Probably caused by : ntkrpamp.exe ( nt!NtOpenKey+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  0x1_nt!NtOpenKey+0
Bugcheck code 00000001
Arguments 82414626 00000000 0000fffe 00000000
SystemProductName = VGN-N27GH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Fri Mar 25 04:52:58.898 2011 (GMT+13)
System Uptime: 0 days 0:01:03.601
Probably caused by : ntkrpamp.exe ( nt!NtOpenKey+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  0x1_nt!NtOpenKey+0
Bugcheck code 00000001
Arguments 82408626 00000000 0000fffe 00000000
SystemProductName = VGN-N27GH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

contactdayalan · Mar 27, 2011

Hi

thanks for your quick update.

i noticed exclamation mark next to WPD FileSystem Volume Driver under Device Manager. I uninstalled the device. I hope this is causing the issue. After this i am not getting BSOP now. Anyhow i need to observe my laptop behaviour for atleast a week. Moreover i will search for updated driver for the above device.

Regards
Dayalan

Sony Vaio VGN-N27GH Vista SP2 - BSOD - APC_INDEX_MISMATCH - Help Pls

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