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BSOD in The Old Republic

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2.1K views 12 replies 2 participants last post by  mgorman87  
C
#1 ·
Finally got SWTOR and after installing it and setting up my Jedi I settled down to enjoy what I hoped would be a long and fulfilling game. It lasted about 15mins before the computer threw me off with a BSOD.
This is not the 1st time this has happened. I originally got a lot of BSODs when trying to do video conversions, about 4mins into the conversion the PC would crash (every time guaranteed), if the video file was shorter than 4mins it did not crash.
I tried a large number of things to either fix or at least ID the problem:
1. Updated the graphics drivers.
2. Rolled the graphics drivers back to those that originally came with the card.
3. Tried different Video Codec Packs, including CCCP, K-Lite and Shark7.
4. Swapped out current graphics card (Nvidia Geforce 8800GTX) with the card that originally came with my PC (ATI Radeon X1900), complete with brand new drivers.
5. Got desperate and formatted PC and re-installed Windows 7 from scratch, re-installing Nvida graphics card.
Non of that worked at all, so in the end I gave up and decided to do my video converting on an old XP laptop I have. Not a great solution but it worked.
Now we come to SWTOR, unfortunately my main PC is the only one I have up to running this game and so having shelled out my hard earned cash to buy Bioware's latest offering I would like to be able to play it.
Before I installed the game I made sure all my PCs drivers were up to date and defragged the PC (just to be sure). I installed the game, applied the 1.1 patch just released by bioware and then got a BSOD after 15mins, decided not to throw the PC down the stairs, and went looking for another solution. The only additional thing I could come up with, apart from what I had already done (see above) was to update the Motherboards BIOS, which I did with no drama or issues. Started up SWTOR and after 15mins, BSOD :banghead::banghead:

I've managed to get a crash dump, see attachment:

The machines spec:
ASUS P5LD2-SE Mother board (Bios v1301)
Intel Pentium D950 3400Mhz CPU
4GB Basilisk DDR2-800 SDRAM (4x1Gb DIMMS)
NVidia Geforce 8800GTX (768Mb) Graphics Card (driver version 285.62)
Creative X-Fi Extreme Music Platinum Sound Card (driver version 6.0.1.1375)
Main HDD MAXTOR STM3250310AS ATA Device (250 GB, 7200 RPM, SATA-II)
2nd HDD Maxtor 6V300F0 ATA Device (300 GB, 7200 RPM, SATA-II)
Optical Drives 2 x Samsung TSSTcorp CDDVDW SH-S222A ATA Device
Windows 7 32bit Ultimate (OS Version 6.1.7600) no service pack, but all other updates installed.

Sorry for being so long winded but I wanted to make sure I gave enough information. Can anyone help or do I have to spend more money buying a new PC just to play a £40 game :facepalm:

Thanks in advance :bow:

BTW before anyone asks I can only find 1 DMP file currently on my PC.
 

Attachments

#2 · (Edited)
C
#3 ·
OK got the correct files this time and have attached. Not sure if all the files from jcgriff2 are there as it died just before completing its scan (actually caused another BSOD when i tried to interact with it). I'll run it again and upload the complete folder once its done, but hopefully what's needed is in this upload.

Other info: The PSU is (according to its label) a HEC-550TD-PTE
The PC is around 5 years old, was built by Mesh Computers in the UK and originally was configured with Windows XP Media Centre (SP3). The current OS (Windows 7) was originally installed end of 2010 and was re-installed July last year.
Another thing I tried was applying this hotfix from Microsoft Microsoft Support as it claimed to fix BSOD caused by Memory Leaks.
I should add I've also run Memtest86 on the PC for over 7 hours with no errors reported.
Finally I have been unable to install SP1, every time I try both through Windows update and the offline install, everything seems to go fine until the machine restarts then it just sits on the Welcome screen displaying the "Windows is Configuring the Service Pack" message, stuck at 15%, I downloaded and ran the Windows 7 SP upgrade readiness tool from MS and it downloaded a hotfix for my PC, still didn't let me install SP1 though
 

Attachments

#4 · (Edited)
Remove any OC you may have on the system

Your PSU is a 550w. It isn't a good quality PSU so this could cause problems.

Why is your OS drive not C: drive? It shows it as D: drive.

Code: 
ASACPI.sys   Thu Aug 12 22:52:52 2004 (411C2D04)
A known BSOD maker in Windows 7. The 2005/4 version of this driver is known to cause BSOD on Windows 7 systems.
Download the ATK0110 utility from here - ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE.
Expand the Utilities tab and it is the 12th item down
After you install it browse to C:\windows\system32\drivers and check the properties of ASACPI.sys and make sure it now says 2009.

Code: 
sfhlp02.sys  Thu Oct 28 06:47:59 2004 (4180CE5F)
This driver belongs to StarForce protection. Either uninstall the software if you don't use it or update the software - Software Protection. Update Remove Driver

As for SP1 not installing, try running a System File Check to see if you have any corrupted system files. I would also suggest posting in the Windows 7 support thread since I'm not to keen about why windows doesn't update.
EDIT: Check out this link about preparing to install SP1 - Steps to take before installing Windows 7 Service Pack 1

Code: 
Event[13588]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2011-11-13T17:00:40.563
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Tsunami
  Description: 
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 1
Found this in your system log. It is from November, but it still should be addressed.

Please run this hardware test

Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

BSOD BUGCHECK SUMMARY
Code: 
[FONT=lucida console]
Built by: 7600.21077.x86fre.win7_ldr.111025-1501
Debug session time: Sat Jan 21 08:22:27.580 2012 (UTC - 5:00)
System Uptime: 0 days 0:34:01.437
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.21077.x86fre.win7_ldr.111025-1501
Debug session time: Sat Jan 21 05:45:21.321 2012 (UTC - 5:00)
System Uptime: 0 days 1:24:21.055
Probably caused by : ntkrnlmp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
BiosReleaseDate = 01/09/2006
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]
 
C
#5 ·
Will give them a try, but 2 quick questions:
1. When you say remove OC what do you mean by OC, I've not come across that abbreviation before.
2. Where the heck is starforce, I don't remember installing it (ever) and I sure as hell can;t find it to get rid of it, it's not showing up in Add/Remove programs or when i do a search for the file names listed on the website you suggested.

The reason the OS is on D: is because I mixed up the 2 Hard Disks when installing and didn't realize till it was too late.
 
#6 ·
OC = over clock

Starforce might be apart of frontline software? Does that ring a bell?

Follow the link I posted above and download the removal/update tool and either remove or update it.
 
#8 ·
#11 ·
No. All you need to do is download the software and run the three tests. Please upload a new report and when I get home from work I will take a look at it
 
C
#12 ·
:horse:
:banghead::banghead::banghead:
Prime crashed the PC in under 10mins on the first test, the small FFTs test, which doesn't touch the RAM much.
I'm attaching the latest crashdump and perfmon report.

I've been having a think about this, so let me run this past you. I don;t think the problem is in the RAM, firstly the Prime test doesn't really test the RAM and secondly Memtest and the MS Memory Tester both gave the PC a clean bill of health. I also don't think it is the Graphics card, because as I mentioned in my first post I actually swapped out the graphics card for a completely different model, I've also changed drivers more often than a racing team at Le Mans.
Also thinking back I never had this problem when running Windows XP (SP3) and the PC had exactly the same hardware in it then as it does now. I am starting to suspect the PSU and was wondering does Windows 7 put more of a strain on a PCs power usage, just enough to tip it over into a critical area perhaps. This is just my layman's theory, feel free to blow it our of the water.
If it is the PSU and I need to replace it which manufacturers do you recommend and how large a PSU do you think I'd need if the current 550w is not enough?
 

Attachments

#13 ·
**I'm going to ramble off things I think could be wrong/causing problems**

Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

All the crashes are the same and since you've updated to SP1 you can rule
that cause out

Try running the blend test and then the large ffts and see what happens to it. Pay close attention to your temps and report to me what they are.

As for your hardware, that stuff can go at any time. It could just be a coincidence that you've just started running Win 7.

This is a good PSU - Newegg.com - CORSAIR Enthusiast Series TX650 V2 650W ATX12V v2.31/ EPS12V v2.92 80 PLUS BRONZE Certified Active PFC High Performance Power Supply

Remove your AV for now while we test - AVG - Download tools and utilities

Also, your motherboard is old and not supported by Windows 7. This can be an issue as well

In your OP you claim to be running 4x1g of DDR2-800. According to the motherboard specs, your mobo doesn't support ddr2-800

"4 x DIMM, max. 4GB, DDR2 667/533/400, Non-ECC, un-buffered memory"

If you want a stable system, I would recommend updating your hardware. IF you can't afford to do that then going back to XP (which is probably the most stable OS) might be your only choice

BSOD BUGCHECK SUMMARY
Code: 
[font=lucida console]
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Jan 22 12:10:07.307 2012 (UTC - 5:00)
System Uptime: 0 days 1:36:09.164
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  prime95.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Jan 22 10:33:21.220 2012 (UTC - 5:00)
System Uptime: 0 days 0:22:03.077
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.21077.x86fre.win7_ldr.111025-1501
Debug session time: Sat Jan 21 15:38:08.159 2012 (UTC - 5:00)
System Uptime: 0 days 2:22:38.001
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  where.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.21077.x86fre.win7_ldr.111025-1501
Debug session time: Sat Jan 21 08:22:27.580 2012 (UTC - 5:00)
System Uptime: 0 days 0:34:01.437
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.21077.x86fre.win7_ldr.111025-1501
Debug session time: Sat Jan 21 05:45:21.321 2012 (UTC - 5:00)
System Uptime: 0 days 1:24:21.055
Probably caused by : ntkrnlmp.exe ( nt!KiSystemFatalException+f )
BUGCHECK_STR:  0x7f_11
PROCESS_NAME:  swtor.exe
FAILURE_BUCKET_ID:  0x7f_11_nt!KiSystemFatalException+f
BiosReleaseDate = 01/09/2006
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Pentium(R) D CPU 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3412
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 
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