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I am running Windows XP SP2 and in the lower right corner, on the start toolbar, I recieve a message in a balloon that "My computer is infected!" from a red shield that LOOKS LIKE the Windows Security Alerts but is not because when I click on it it tries to get me to buy software!

This has been bothering for days!! I have Ad-Aware 6 and I ran the scan and it removed everything BUT the balloon. I have also scanned with Panda Antivirus, and it removed everything BUT the red balloon. I have used McAfee (but had to delete ot use Panda) and it searched and found maybe a few things which I removed, BUT the balloon and icon are still there! I have also tried to use SpyBot search and destroy BUT it is still there! I hope someone sees my frustration before I am forced to reformat.

I have ran ALL of these programs in safe mood and they found stuff but balloon still there. I have also used AVG Anti-Spyware (the new version) and CCleaner but it is still there!

Below is the HijackThis log after I scanned with all of the above programs!

PLEASE HELP ME, I need it!

Logfile of HijackThis v1.99.1
Scan saved at 9:41:11 PM, on 1/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\system32\ctpmon.exe
C:\WINDOWS\system32\ctpmon.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\SpywareBot\SpywareBot.exe
C:\Program Files\SpywareBot\Scheduler.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Antivirus 2007\PsImSvc.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE
c:\program files\panda software\panda antivirus 2007\WebProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [spywarebot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\Blane\LOCALS~1\Temp\2007129203928_mcappins.exe /v=3 /cleanup
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Blane\LOCALS~1\Temp\2007129203926_mcinfo.exe /insfin
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [ctpmon] ctpmon.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/installers/TestGenXInstall.cab
O16 - DPF: {4FE89055-5300-469E-AFAD-DEB3181EDE76} (PearsonAsstX Control) - http://asp.mathxl.com/applets/PearsonInstallAsst.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1156281352828
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus 2007\PsImSvc.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
 

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Hi biyoung,

Welcome to Tech Support Forum! :wavey:

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

No need to reformat. It looks like you have a new variant of the Smitfraud infection. No worries, we'll take care of it in no time.

OK, here’s what we do first.

BEFORE BEGINNING, Please read completely through the instructions below. Please also print these instructions or copy them to Notepad (or another word processor), and save it for easier reference. This is because we will be in Safe Mode during the fix and you won’t be able to access the Internet to view these instructions.


1. Please download SmitfraudFix (by S!Ri):
  • Extract the content (a folder named SmitfraudFix) to your desktop.
  • Please do NOT run a scan yet!

NOTE : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm



2. Please download CCleaner and save it to your desktop:
  • Run the CCleaner installer.
  • During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  • Please do NOT run a scan yet!


3. Please download and install SUPERAntiSpyware
  • Load SUPERAntiSpyware and click the Check for Updates button.
  • Once the update has finished, exit SUPERAntiSpyware. Please do NOT run a scan yet!


4. Please reboot your computer into Safe Mode by doing the following:
  • Reboot your computer.
  • After hearing your computer beep once during startup, but just before the Windows icon appears, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Instead of Windows loading as normal, a menu should appear.
  • Using the arrow keys on the keyboard, scroll to and select the "Safe Mode" menu item, and then press "Enter".


5. Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd:
  • Select Option #2 - Clean by typing 2 and press "Enter" to delete infected files.
  • You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the desktop background and clean registry keys associated with the infection.
  • The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".
  • The tool may need to restart your computer to finish the cleaning process (if a reboot is required, please boot BACK into Safe Mode). A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.

WARNING : Running Option #2 on a non-infected computer will remove your desktop background.



6. AFTER SmitfraudFix finishes (and after a reboot if required), please run CCleaner. (If a reboot is required, please boot BACK into Safe Mode)
  • Click the Windows tab.
  • Select the following:
    • Check everything under the Internet Explorer section.
    • Check everything under the Windows Explorer section.
    • Check everything under the System section.
    • Check ONLY Old Prefetch data under the Advanced section.
  • Then, click the Applications tab:
    • UNCHECK everything there.
  • Next, click the Options button, then click the Advanced button:
    • UNCHECK : "Only delete files in Windows Temp folders older than 48 hours".
  • Next, click the Cleaner button, then click the Run Cleaner button (bottom right), then Exit.

CAUTION : Please do NOT use the Issues button. This is a built-in registry cleaner. If you don’t know how to use it, you may cause irreparable damage to your system.



7. Then please run a scan with SUPERAntiSpyware:

IMPORTANT : Do NOT open any other windows or programs while SUPERAntiSpyware is scanning, it may interfere with the scanning process.
  • Open SUPERAntiSpyware and click the Scan your Computer button.
  • Check Perform Complete Scan and then click Next.
  • SUPERAntiSpyware will now scan your computer and when it’s finished it will list all the infections it has found.
  • Make sure that they all have a check next to them, and then click Next.
  • Click Finish and you will be taken back to the main interface.
  • It could be possible that it will ask you to reboot your computer in order to delete some files after reboot.
  • I'll need a log afterwards of what has been found.
  • To get the log, click Preferences and then click the Statistics/Logs tab. Click the dated log and press View Log and a text file will appear.
  • Please post the results of the SUPERAntiSpyware log in your next reply.


Please REBOOT normally into Windows. Then post the contents of the SmitfraudFix log located at C:\rapport.txt into this thread, along with the SUPERAntiSpyware report and a new HijackThis log.
 

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Oh, and I almost forgot, biyoung. Please uninstall the following dubious security apps. Go to the Start menu, and click on Control Panel. Choose Add/Remove Programs and remove any of the following that are listed:

SpywareBot
SpyHunter
 
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