do you see your desktop picture with out icons and start
then your problem must be with explorer.exe try to do this ctrl+alt+delete
and click file new task C:\WINDOWS\explorer.exe type this on the white box and hit enter if this doesnt solve proble reintall your software
then your problem must be with explorer.exe try to do this ctrl+alt+delete
and click file new task C:\WINDOWS\explorer.exe type this on the white box and hit enter if this doesnt solve proble reintall your software