Tech Support Forum banner
Status
Not open for further replies.
1 - 3 of 3 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
Hi, my friend is having some problems with her laptop and I haven't been able to help.

XP takes about 7-8 minutes to load and when it has loaded it is slow and laggy when trying to run anything. CPU usage is jumping to between 30 and 50% every 5-10 seconds. The processes doing this are all HP system tray processes and it varies which one jumps in CPU usage.

I was wondering if anyone has any advice on what may be causing this and how we can fix it. I have attached the hijackthis log from her laptop.

Thanks, Harry.
 

Attachments

·
Registered
Joined
·
2,697 Posts
Welcome to TSF....

The HJT file is not used here at this part of the forum but can be used in the HijackThis Help forum here at TSF but actually is a different one and newer than this version you posted. Next is a little procedure for you to go thru on the computer in question and if you find doing this procedure that it is needed to go thru HJT diagnosis there are also instructions for that so please follow the next carefully.

To get Expert Help with malware removal:

I recommend that you read this article… ("Simply, click on the links to be re-directed.)

"Having problems with spyware and pop-ups? - First Steps";
http://www.techsupportforum.com/sec...read-before-posting-malware-removal-help.html

Please follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the
HiJackThis Log Help Forum.
http://www.techsupportforum.com/security-center/hijackthis-log-help/

Please ensure that you create a new thread in the HiJackThis Log Help Forum;
not back here in this one.

When carrying out The 5 Steps,
http://www.techsupportforum.com/sec...read-before-posting-malware-removal-help.html

if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to HiJackThis Log Help Forum.
http://www.techsupportforum.com/security-center/hijackthis-log-help/

where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can. .
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top