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Discussion Starter #1
Hi.
My system is having a few serious issues at the moment, most notably the inability to recognize the soundcard and inability to connect to the internet...also, it seems like the XP "appearance" of the taskbar and windows has changed (it has reverted to classic windows style, but is unalterable).

Here's a recent log:

Logfile of HijackThis v1.97.2
Scan saved at 12:59:23 AM, on 01/10/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\DELL\AccessDirect\dadapp.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\DELL\AccessDirect\DadTray.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINDOWS\SYSTEM32\AStart.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Documents and Settings\Me\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoomail.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8 - (no file)
O2 - BHO: (no name) - {0352960F-47BE-11D5-AB93-00D0B760B4EB} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0 - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534 - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534C - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CD - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB3 - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB3E} - C:\WINDOWS\System32\gpkcxsp.dll
O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B2 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B24 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0848 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08487 - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {FDB96B5C-06DC-4512-9F85-5435348E11E8} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [VOBRegCheck] C:\WINDOWS\System32\VOBREGCheck.exe -CheckReg
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IEDriver] C:\WINDOWS\System32\IEDriver\IExplore.exe /U
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [ClrSchLoader] C:\Program Files\ClearSearch\Loader.exe
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [AStart] C:\WINDOWS\SYSTEM32\AStart
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/gam...nts/y/at0_x.cab
O16 - DPF: Yahoo! Fleet - http://download.games.yahoo.com/gam...s/y/fltt2_x.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/de/d...n/GoogleNav.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.c...7874.0608564815
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab

---------------------------------------------------------------
Can anyone tell me what's going on, or at least give me some ideas of how to fix these problems?

Thanks!
 

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Restart Hijack this, put a check mark against the following:

O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8 - (no file)
O2 - BHO: (no name) - {0352960F-47BE-11D5-AB93-00D0B760B4EB} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0 - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534 - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534C - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CD - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB3 - (no file)
O2 - BHO: (no name) - {7457FC2D-D0FB-46A0-B12D-A059534CDB3E} - C:\WINDOWS\System32\gpkcxsp.dll
O2 - BHO: Clear Search - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\Program Files\ClearSearch\IE_ClrSch.DLL (file missing)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B2 - (no file)
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B24 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B0848 - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B08487 - (no file)
O3 - Toolbar: (no name) - {FDB96B5C-06DC-4512-9F85-5435348E11E8} - (no file)
O4 - HKLM\..\Run: [TCASUTIEXE] TCAUDIAG -off
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

Click Fix Checked

Restart your computer

Reinstall and update Norton
Temporarily disable System Restore and do a FULL scan

If the sound hasn't returned, re-install your sound card drivers
 

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Are you using onboard audio? If so what mother board does your system have?
 

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12 Posts
Go to Start | Run

Type in DxDiag
Click the Sound ( or Sound 1)tab

In the left side, it should tell you Device | Name

post back with that information :D
 
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