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10 Posts
Background:
Sony Vaio Notebook PCG
1.6 MGHz AMD
256 MB RAM
Windows XP Pro
I have a user that is experiencing a strange problem with Office XP (mostly Word). After opening a document and making changes, deletions, etc., Word will unexpectedly disappear and crash back to the desktop. There are no error messages. This has also happened using Excel and Outlook. The program simply terminates. The auto save option has only worked about half of the time.
I have uninstalled Office XP and reloaded it using a different Office XP CD. The same problem keeps occurring. I suspect some sort of memory problem, but all hardware diagnostic checks come out fine.
Any help or suggestions would be greatly appreciated.
Sony Vaio Notebook PCG
1.6 MGHz AMD
256 MB RAM
Windows XP Pro
I have a user that is experiencing a strange problem with Office XP (mostly Word). After opening a document and making changes, deletions, etc., Word will unexpectedly disappear and crash back to the desktop. There are no error messages. This has also happened using Excel and Outlook. The program simply terminates. The auto save option has only worked about half of the time.
I have uninstalled Office XP and reloaded it using a different Office XP CD. The same problem keeps occurring. I suspect some sort of memory problem, but all hardware diagnostic checks come out fine.
Any help or suggestions would be greatly appreciated.
