well it might have something to do with the drivers or maybe try installing any software that came with it again you should check for some updates or check with the manufacturer to see if there was any recalls but if others are having the problems it means that there isn't any odd unheard of problem with your machine i don't have many more ideas because i don't know your machine or any other things but check out your options
if you have any other questions post back or just email me i'd be glad to help!
if you have any other questions post back or just email me i'd be glad to help!