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HELP im told i will have to renew my computer. when i log in everything goes ok until i get to the desk top then when i click an icon nothing happens. when i move the cursor down to the toolbar to click another programme the cursor changes to an egg timer and freezes so i cant go any further. the only thing i can do is ctrl alt del this opens task manager box.its the same in safe mode and i tried restore but there are no restore points.when my daughter logs in spysherif runs and we cant do anything it just freezes we never had spysherif before this happened.the daughter exam work is on the computer so i dont want to format any ideas anyone .thanks cattch08
 

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TSF Security Team, Emeritus
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Let's try to get a working desktop. You may have to download this from another PC and move it over to the infected PC...

Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Now reboot into safe mode..

Open task manager and select file>>new task. Now type in the following.

C:\Documents and Settings\Your User Here\Desktop\smitrem\runthis.bat

This should launch that batch file. follow the prompts then let me know if you have an active desktop.
 
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