Work Computer Not Downloading Files

4118 Views 6 Replies 4 Participants Last post by Geekgirl, Jan 23, 2007

AimsService

Discussion Starter · Jan 20, 2007

Hi there, I recently got a "new" computer for work and I'm trying to download some basic programs for it. This computer has never been connected to the internet before this week. When i tried to get adobe reader, it refused to download. Ditto for both AVG and Ad-Aware. When I click on a link to being the download nothing happens for about 20-30 seconds then the webpage loads into a blank page with the little icon used for pictures in the upper left hand corner of the window. I have no idea on what to do with this thing. Please Help!
Chris @ AIMS

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ceri sheeran

· #2 · Jan 20, 2007

Hi,

Check with your IT department.

They may well have the main firewall and system set up to not allow any downloads. This is quite common.

hth

Ceri

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AimsService

Discussion Starter · #3 · Jan 22, 2007

Sorry, Should have been more specific

Sorry, I wasn't as clear as i should have been. There is no IT department here. We only have 7 employees. There is nothing here that is different then a home network with two computers on a single router sharing a highspeed internet connection. Everything works fine other then downloading files. If you need more info i'm here to reply tuesday through saturday, 9-5.
Thanks

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OldGrayGary

· #4 · Jan 22, 2007

Hi AimsService

Check in "Internet Options" in the Control Panel (or from the "Tools" menu up in the IE toolbar, if IE is open). Go to the Security tab. There is an item to enable or disable file downloads in the Security settings. Look to see if it is set to "disabled" - if so = enable it. If the setting is already enabled, ask the person who set up the router to check permissions setup withing the router's hardware firewall. And if you have a software firewall running on the client computer, check the permission settings within that firewall as well.

Best of luck
. . . Gary

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AimsService

Discussion Starter · #5 · Jan 22, 2007

Tried that still not working

I did what you said and no difference. still getting no download and the little picture icon on the page. any other ideas?

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OldGrayGary

· #6 · Jan 23, 2007

Hi again

Were you able to check in the configuration for the router & firewalls?

I suppose I should have asked earlier: what browser are you using? IE? FireFox? Opera? AOL? Or?

Was your 'new' computer blank when you got it, and you installed Windows 98 fresh, or did you inherit a machine with Windows already installed? Or?

And - is there no security software currently installed on the system, no firewall, no antivirus, no antispyware? [Not a terribly wonderful situation, since that presents a rather inviting target for exploits]. For the future, I recommend that a system always have such protections in place before connecting to networks - especially to the Internet.

If you're fairly certain that your routers & firewalls are configured correctly - a quick-fix might be:
1) Make sure antivirus, antispyware, & firewall protection is in place. Run a few scans. Clean up if necessary.
2) Set the Security & Privacy settings in your browser to their defaults.
3) Reboot.
4) Run a Registry Cleaner (I like CCleaner for this sort of thing --- http://www.download.com/CCleaner/3000-2144_4-10315544.html )
5) Perform a repair install of IE (or uninstall and then reinstall your browser).
6) Test.

Best of luck
. . . Gary

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Geekgirl

· #7 · Jan 23, 2007

Try Running the System File Checker

Go to the Run box on the Start Menu and type in:

sfc

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

In all likelihood you will be prompted to insert the Windows 98 CD

Also try and Use this link to Test your Java Virtual Machine

And Test your Macromedia Shockwave & Flash Players

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