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Hi,

Word has struck!!! It crashes whenever I try to open it. I've tried updating it, de-installing and re-installing with no success. Strange thing, only WORD crashes -PP & Entourage work fine. Any ideas how to correc this?

Thanks.

This is the message I get:

'MS Word has encountered a problem and needs to close. Sorry for the inconvenience.'

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-10-10 09:47:26 -0400
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: Microsoft_Office_2001Z
Module Version: 11.1.0.040910
Module Offset: 0x00013680
Extra app info: Reg=French Loc=0x040c

Thread 0 crashed:

# 1 0x01029c00 in (Microsoft_Office_2001Z + 0x00013680)
# 2 0x01029bf4 in (Microsoft_Office_2001Z + 0x00013674)
# 3 0x01029a50 in (Microsoft_Office_2001Z + 0x000134d0)
# 4 0x0202eab0 in (Microsoft Word + 0x0000f010)
# 5 0x0202e2c0 in (Microsoft Word + 0x0000e820)
# 6 0x02022fd0 in (Microsoft Word + 0x00003530)
# 7 0x02022cb4 in (Microsoft Word + 0x00003214)
# 8 0x02020360 in (Microsoft Word + 0x000008c0)
# 9 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 10 0x020200b4 in (Microsoft Word + 0x00000614)
# 11 0x02b05dcc in (Microsoft Word + 0x00ae632c)

PPC Thread State:
srr0: 0x01029c00 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x01029bf4 ctr: 0x9ff215a4 mq:0x00000000
r0: 0x00000003 r1: 0xbfffed30 r2: 0x0077c000 r3:0x00000000
r4: 0x00000000 r5: 0xafbfa128 r6: 0x0035d536 r7:0x00000001
r8: 0x00000001 r9: 0xffffffff r10: 0xffffffff r11:0xa0afee60
r12: 0x9ff215a4 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00099254
r20: 0x00000001 r21: 0x00000000 r22: 0x00000000 r23:0x03170ca8
r24: 0x0317740c r25: 0x031b7a40 r26: 0x0316d3f8 r27:0x0035d490
r28: 0x0035d870 r29: 0x0035d538 r30: 0x00000000 r31:0xfffffff6


Thread 1:

# 1 0x9fe44ae8 in ( + 0x00000000)
# 2 0x9fe448a0 in ( + 0x00000000)
# 3 0x9fe446d4 in ( + 0x00000000)
# 4 0x016f15e0 in ( + 0x00000000)
# 5 0x016f0aac in ( + 0x00000000)
# 6 0x016f0bd8 in ( + 0x00000000)
# 7 0x016f16b8 in ( + 0x00000000)
# 8 0x9fe2e3b0 in ( + 0x00000000)

PPC Thread State:
srr0: 0x9fe44ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9fe448a0 ctr: 0x9fe44ae0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a60 r2: 0x01fbf73b r3:0x00000003
r4: 0x9e92af14 r5: 0x00000003 r6: 0x00000000 r7:0x00000000
r8: 0x9fe44a08 r9: 0x00000000 r10: 0x9fe34c48 r11:0xafe08e50
r12: 0x9fe44ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001a r26: 0x00000068 r27:0xf0080b40
r28: 0x00000003 r29: 0x9e92af14 r30: 0xf0080b38 r31:0x9fe44730


Loaded modules:

0: ShMem (11.1.0.040909 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: QuickTimeFireWireDV (7.0.2 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
2: AppleIntermediateCodec (124 Reg=English Loc=0x0000): /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleIntermediateCodec
3: ApplePixletVideo (1.2d5 Reg=English Loc=0x0000): /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo
4: LaunchCFMApp: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
5: MicrosoftLSLibZ (11.1.0.040909 Reg=French Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: MCPZ.stb (11.1.0.040909 Reg=French Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
7: MCPCoreZ (11.1.0.040909 Reg=French Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
8: Microsoft_Office_2001Z (11.1.0.040910 Reg=French Loc=0x040c): /Applications/Microsoft Office 2004/Office/Microsoft Office
9: Microsoft Word (11.1.0.040910 Reg=French Loc=0x040c): /Applications/Microsoft Office 2004/Microsoft Word
10: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
11: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
12: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
13: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
14: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
15: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
16: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
17: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
18: QuickTimeComponents (7.0.2 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
19: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
20: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
21: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
22: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
23: libauto.dylib: /usr/lib/libauto.dylib
24: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
25: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
26: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
27: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
28: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
29: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
30: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
31: QuickTimeH264 (7.0.2 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
32: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
33: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
34: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
35: libbsm.dylib: /usr/lib/libbsm.dylib
36: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
37: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
38: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
39: QuickTimeMPEG4 (7.0.2 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
40: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
41: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
42: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
43: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
44: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
45: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
46: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
47: libcups.2.dylib: /usr/lib/libcups.2.dylib
48: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
49: libJP2.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
50: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
51: libRaw.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
52: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
53: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
54: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
55: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
56: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
57: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
58: libmx.A.dylib: /usr/lib/libmx.A.dylib
59: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
60: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
61: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
62: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
63: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
64: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
65: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
66: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
67: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
68: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
69: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
70: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
71: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
72: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
73: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
74: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
75: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
76: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
77: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
78: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
79: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
80: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
81: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
82: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
83: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
84: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
85: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
86: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
87: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
88: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
89: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
90: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
91: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
92: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
93: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
94: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
95: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
96: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
97: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
98: libz.1.dylib: /usr/lib/libz.1.dylib

Operating System Information
Operating System: Mac OS X 10.4.2 (Build 8C46)
CPU: G4 (7400), Number: 1, Speed: 466 MHz
gestaltPhysicalRAMSize err = 0, result = 896 MB
gestaltSystemVersion err = 0, result = 0x1042
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280

Microsoft Application Information:
Error Reporting UUID: 300B650F-23CD-11DA-A08E-003065EEDD90
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 32
 

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first of all, try to remove the com.microsoft.plist file... also, try to uncheck the language spelling feature... Have you downloaded the Office SP2 for Mac?
 
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