Tech Support Forum banner
1 - 6 of 6 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter · #1 ·
Hi guys,

If you saw my previous post here you will see the story so far. I will sum it up here.

Was having random blue screens, updated some drivers, keyboard and mouse no longer recognised, locked out of windows.

Tried to do a clean install on Windows 10 in every which way you can but would get an error message half way through every time ( 0x800725d)

Ran DST HDD test which failed. Myself and everyone agreed hard drive was causing the issue and needed to be replaced.

Went and bought a SSD and replaced the old HDD, recognized fine by the PC, went to install Windows 10 and got the same error!

Ok ran the Windows memory diagnostic test the showed "hardware problems detected" immediately. It got to around 70% and restarted the PC without showing me any results.

It is a HP pavilion all in one PC, I ran HP's memory diagnostic test which also showed as FAILED, memory module 1 DIMM 0.

So before I go and buy a replacement RAM stick can anyone please confirm this will solve my issue? The PC is only two years old and its seems really odd that all the hardware seems to be dead..

many thanks
 

·
Team Manager, Microsoft Support
Joined
·
29,560 Posts
It could be the slot as well as the stick. IMO all in ones aren't worth upgrading, but since you already have the new SSD, might as well buy the RAM.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #3 ·
It could be the slot as well as the stick. IMO all in ones aren't worth upgrading, but since you already have the new SSD, might as well buy the RAM.
Just tried the stick in the other slot and it gave me the same error when trying to install Windows 10.
 

·
Global Moderator
Joined
·
42,189 Posts
You can look up your specs on the HP Support site to find out what is the Maximum amount of RAM allowed, and upgrade to at least 16 GB of RAM. Or you can return the SSD and get a refund, send the computer to HP and they can diagnose it properly and probably fix it for free as it should still be under warranty, or just not do anything with it and get a new computer.
 

·
Registered
Joined
·
6 Posts
Discussion Starter · #5 ·
Yup 16GB is the max it can take, currently has 8GB inside. Why would using 16GB make a difference? Have no warranty on the machine and would like to fix it myself. Thanks
 
1 - 6 of 6 Posts
Top