Tech Support Forum banner


856 Views 1 Reply 2 Participants Last post by  johnwill
I will try to give as much info as possible. For starters Ihad to reset my desktop to factory settings. All was fine til I had to do this. I reinstalled my DSL, but had to enter the ISP address to gain access to the internet.
I then began to install my Linksys router, it went through all the set up until it was checking for internet connection. Said could find no internet connection. All lights were showing as should be on each device, DSL modem and router. If I disconnect router and just reconnect DSL modem back to computer I have internet.
I have reset the router to factory settings and tried but same thing. It detects the router but still no connection to the internet. What could be the problem????

Not open for further replies.
1 - 1 of 2 Posts
Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
See less See more
1 - 1 of 2 Posts
Not open for further replies.