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Hi,
My friend of mine has been having some trouble with accessing the internet on his laptop while connected wirelessly.
He has a NetGear Wirless router which has a cable connecting it to the phone line which I think is BT. I have made sure all of the cable are in the correct places etc.

His laptop can connect to the Netgear Router wirlessly (It says 'connected' in taskbar) but the problem is whenever he tries to go onto the internet he gets the "Web Page cannot be displayed". I've tried different websites but still the same one and he can't connect to anything that requires an internet connection as they all say he is not connected. I have also tried connecting my laptop wirelessly to the router but to no avail. :upset:

When he connects his laptop via ethernet cable from the router to the laptop he can connect and browse the internet fine. :4-dontkno

I have tried disabling the encryption key/passcode but it still won't work.

I only visit my friends once every couple of weeks so I need some tips that could possibly help fix the problem when I next visit there.

Any tips will be greatly appreciated. :grin:

Thanks.
 

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Some things you can try here, listed in the order you should try them.

  1. For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems.
  2. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US.
  3. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
  4. Update the network drivers (wired and wireless) on your computer to the latest available.
  5. Update the firmware to the latest version available on the manufacturer's site.
  6. Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.
 
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