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Discussion Starter · #1 ·
Toshiba tecra 8000, Icon says I am connected to my wireless network & strength, but keep getting page unavailable when I try. Have tried the command series and can put in the ipconfig/all,ip address,but when i put in my gateway address it cends out but does not receive the packets sent. What can I do to get this thing connected.
 

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Hello irishendur,

Can you ping the router? Is there any particular webpage that's not coming up or all of them?

Power cycling your Modem and Router might resolve the problem.
1. Save all your current work, close all open applications, then shut down your computer. Wait for a minute.
2. First, turn your Router off and wait for a couple of minutes.
3. Turn off your modem.
4. Disconnect all the ethernet cables that are connected to the router and modem and the PC.
5. Reconnect them and ensure that there are no loose connections in between them.
6. Now, switch on your PC and let it boot.
7. Switch on the modem first and after it gets initialized, switch on the router.

Post back with the results.
 

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Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.



  • Have you tried to do a system restore to before the problem occurred?
  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • For wireless laptops, have you made SURE the wireless switch is on?
  • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #4 ·
toshiba tecra 8000 - at&t - gateway 3800hgvb - using windows 2000 professional - using a wireless cardbus/pci - desktop is online (as i am sending this) gateway modem is working and has been rebooted. I have no cable to connect the laptop hardwired,so relying on wireless. Cannot ping the router,as i have tried the address and it replies,not recognized. when pionging yahoo and using the ping address,i am told i sent 4 packets/received 0 / lost 4. It says that my ip routing is not enabled,my wins proxy is not enabled, 74.125.45.100 is unreachable.
 

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Discussion Starter · #5 ·
when i ping the gateway address it says sent 4 ,received 4, lost 0 and is not recognized as an internal or external command. I have no clue how to cut/paste/burn discs or whatever. 65 yrs old and a novice...
 

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when i ping the gateway address it says sent 4 ,received 4, lost 0 and is not recognized as an internal or external command. I have no clue how to cut/paste/burn discs or whatever. 65 yrs old and a novice...
Hello,

Have you tried my suggestion to Power Cycle your modem and router?

Pls. let us know.
 
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