[LancePl]

Hi!
New to the forum. I am having an issue I have never seen before. My Windows 10 PC is connected to the 300mbps Shaw Internet with a new cat6 cable which has been tested and worked on wife’s laptop to 280mbps. Multiple browsers connect for a brief second and then trail off to nothing. Speedtest app gets 10ms ping and starts at 5mbps and then slows to 0mbps for an average of 0.15. Upload stays steady at 1.50mbps. All other devices in house using wifi and wired connections are working fine. Tried turning off firewalls, no change. Tried starting in safe mode with networking, no change. Restored computer to a time when everything was working, no change.
Really at a loss here. Please help.
Thanks, Lance

 

[sobeit]

did you try a router power cycle. even though other devices are working, sometimes there is one that cannot get a good connection. Pull the power plug for a 20 count the plug back in. Do not use the power button if it has one. you can also try plugging direct into the modem and see if it helps - assuming you have two different devices.

 

[LancePl]

did you try a router power cycle. even though other devices are working, sometimes there is one that cannot get a good connection. Pull the power plug for a 20 count the plug back in. Do not use the power button if it has one. you can also try plugging direct into the modem and see if it helps - assuming you have two different devices.

Yep. Did a complete reset of the Shaw gateway modem, no change. Also did a power cycle a little while after that. Each time restarting the computer. No luck.

 

[sobeit]

do you have two devices, a modem and a router or are they one device?

 

[LancePl]

do you have two devices, a modem and a router or are they one device?

Just the one device. There is a coax cable going into it, then a cat5e coming out. That goes to a 5 port hub. A cat5e cable comes from that hub to another hub in the office. Then a cat6 cable comes from that hub to my computer. It has been working like that for months. I also tested the cable using my wife's laptop and she is getting 280mbps using that cable. So I know that the issue is not the wires, it is my computer. My computer says the internet is connected and when I use the Speedtest app to test it, it starts up, gets a ping of 10ms, goes up to 4-5mbps, then slows to 0mbps. Then upload goes to 1.5mbps.

 

[Corday]

Max bend for Cat 6 is 1". Any problem there?

 

[LancePl]

Max bend for Cat 6 is 1". Any problem there?

Nope, shouldn't be. As I said, another computer will get full speed using the exact same cable plugged into my computer.

 

[Corday]

I meant how it's routed.

 

[LancePl]

I meant how it's routed.

Sorry, not sure what you mean then. The cable is routed through my ceiling but does not have any sharp bends in the cable.

 

[oscer1]

have you tried updating the driver?

 

[LancePl]

have you tried updating the driver?

Yes, I updated the driver. But without internet access, it used whatever driver is in windows.

 

[oscer1]

Can download from another computer and transfer to yours

 

[LancePl]

I wonder if the ethernet card is faulty. It is part of a larger board that has video and audio outputs as well as a couple USB ports. I will have to take a picture of it tonight. I did unplug and replug the connectors, but that didn't help.

 

[oscer1]

what the make and model of computer or make and model of motherboard. if has separate nic card make and model

 

[LancePl]

what the make and model of computer or make and model of motherboard. if has separate nic card make and model

It was a custom made computer. I will have to get some more information when I am back at home and can take a look inside. Thanks.

 

[LancePl]

what the make and model of computer or make and model of motherboard. if has separate nic card make and model

It has an Asus H170 Pro motherboard with the ethernet port included. See photos.

 

[oscer1]

Then go to motherboard support site and see if have an updated driver looks like from 2017 lan driver H170-PRO Driver & Tools | Motherboards | ASUS USA

 

[LancePl]

Then go to motherboard support site and see if have an updated driver looks like from 2017 lan driver H170-PRO Driver & Tools | Motherboards | ASUS USA

I will give that a try. Thanks.

 

[LancePl]

Well, thanks for all your help. It was a faulty Ethernet card! 🙄 Fixed and back online!

 

[oscer1]

Great got it figured out. Good to hear