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Windows XP Startup, Shutdown, and My Computer issues

5810 Views 17 Replies 4 Participants Last post by  hockey2112
Hello all,

I am running Windows XP Pro SP2. I just reinstalled Windows yesterday, and have been adding my components one by one. I ran into a problem tonight when trying to install my multi card reader.

I installed the drivers and plugged the card reader into the USB connector on my Mobo. I attempted to boot up windows after plugging my power cables back in; it took forever to boot up. Once it booted, I did a restart, and it took forever to log off and reboot. When it did reboot, it began sending me to the "Windows did not shut down/ start up properly... choose safe mode, last know good config, start windows normally" dialogue.

I have chosen "start windows normally" and "last known good config", and neither one of them solve my problem (extremely slow log on and log off/ shut down). Also, once I finally make it into Windows, I cannot access the contents of My Computer. All other folders work fine, and I can easily navigate to the various hard drives by typing their location in the address bar of the folder. But when I double-click on My Computer, or type its location directly into my address bar, I just get the hourglass and nothing happens.


This definitely has to have something to do with that darn card reader. None of these issues occurred until immediately after I installed the reader. I did not download any programs and install them, so I am confident that I did not contract a virus.

Can anyone please help me fix this problem?


Specs:

ASUS A8N-SLI mobo
AMD Athlon 64 X2 Dual Core CPU
Corsair 512 MB single DDR RAM
WD SATA HD
2x WD IDE HD
DVD+R Drive
generic firewire PCI card
MyHD tuner PCI card
Firewire case component plugged into Firewirre connector on mobo
USB case component plugged into USB connector on mobo
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Were the main-board drivers put in before you installed the card drivers?

Also, try running the system file checker from START>RUN & type: sfc /scannow - you will probably need your XP CD.
Do you have any cards, memory sticks in the card reader when booting? If yes remove them and reboot. If this cures the problem and you have more than one memory card,
try substitution until you find the problem device.
As the problem occured after you installed the card reader, is there a shortcut to the card reader in the system tray? You may be able to uninstall the card reader and do a custom install keeping control of the start process; or, if the card reader is a usb device, only plug it in when required.
Were the main-board drivers put in before you installed the card drivers?

Also, try running the system file checker from START>RUN & type: sfc /scannow - you will probably need your XP CD.

I did the sfc/scannow last night before going to bed. When I awoke this morning, there was no message or anything on my screen, telling me whether it failed or completed successfully with no errors found. Is this indica5tive of one or the other?

I did install the main board drivers before installing the reader.


Do you have any cards, memory sticks in the card reader when booting? If yes remove them and reboot. If this cures the problem and you have more than one memory card,
try substitution until you find the problem device.
As the problem occured after you installed the card reader, is there a shortcut to the card reader in the system tray? You may be able to uninstall the card reader and do a custom install keeping control of the start process; or, if the card reader is a usb device, only plug it in when required.

I did not have any cards in the reader; I have not yet put one in there at all. BTW, just to be sure that I am being clear, the card reader plugs directly into the 10-pin connector on the mobo inside of the case, not into an external mobo usb plug.
System File Checker runs through the files and just goes off the screen without any notification or message - while it's running, a box with a progress indicator does show.

Did you see the progress box? There is a space required after sfc and before the slash: sfc /scannow - as you have written it above, it would not run.

Other than that, have you tried diagnostic start-up?

START>RUN type msconfig> OK and check the relevant box, then re-start.

Also, Device Manager for any yellow alerts?
You should then try uninstalling and see if it is exactly that as it seems.

The delay and error on shutdown and logon is due to some data belonging to something not being released out of the RAM when told to do so and this is usually when there's drivers conflicting.
System File Checker runs through the files and just goes off the screen without any notification or message - while it's running, a box with a progress indicator does show.

Did you see the progress box? There is a space required after sfc and before the slash: sfc /scannow - as you have written it above, it would not run.

Other than that, have you tried diagnostic start-up?

START>RUN type msconfig> OK and check the relevant box, then re-start.

Also, Device Manager for any yellow alerts?
Yes, I did see the progress indicator, but it was going VERY slowly... I'm talking maybe a few millimeters per minute. It probably took hours to complete.

I will try the diagnostic startup setting tonight. What would that do in order for me to determine if it was successful? I would assume that it would start up quickly, as it normally would, right?

As long as I have the card reader unhooked from the mobo pinout, it does not display any yellow icons in Device Manager. If I hook it up, and try to update the drivers, the message I receive states "There was a problem installing this hardware: USB2.0 Card Reader. An error occurred during the installation of the device. A service installation section in this INF is invalid."

You should then try uninstalling and see if it is exactly that as it seems.

The delay and error on shutdown and logon is due to some data belonging to something not being released out of the RAM when told to do so and this is usually when there's drivers conflicting.
I have uninstalled the card reader from Device Manager, then shut down and unpolugged the reader from the mobo. The long system boot and shutdown time persists. Is there some way that I can access the recently installed drivers and manually delete them somewhere?

Also, do any of you think that a Hijack This log might help with diagnosis?

Thanks!
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Sorry for the double-post, but I wanted to post my results in an easy-to-read way...

I tried the Diagnostic Startup. It still took the same long amount of time to boot up (the Windows logo flies by, but the blue screen with "Windows is starting" or whatever takes forever, and it still gave me the "choose safe mode, last known..., start windows normally" prompt before booting). However, I was able to access My Computer with no problems at all, and shutting down was very quick (pretty much back to normal) as well. I restarted a few times, and each time yielded these same results (slow startup, normal access to My Computer, and normal shutdown speed).

Does this tell you anything about what may be wrong, and how to go about fixing it?

-----

Hmm, I just came across something else that seems rather strange. I entered Computer Management, and tried to view the logs in Event Viewer. When I click on the listings (Application, Intrnet Explorer, Security, and System), it does not pull up a list of messages. Instead, it pops up a notification stating "Unable to complete the operation on "Application/Internet Explorer/Security/System". The interface is unknown". Strange, eh?

EDIT: I just looked up that error message, and found this entry on MS's website: http://support.microsoft.com/kb/888189. I made those changes, and I will see if I can view the logs after rebooting. But why would this all of a sudden become an issue? I am set up as Computer Administrator, and the Guest account is turned off.
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Wow, a triple-post! I feel like such a jerk.

Anyways, I played around with this thing a bit more. I plugged the card reader back in, hoping (fruitlessly?) that if I can get the reader working, that will solve whatever conflicts are occurring. I downloaded the reader's updated drivers from their website (http://www.linkskey.com/detail.php?Productid=200), but they did not work. However, this failed attempt did lead me to realize something strange...

The reader has two LED lights on its front panel. One is always lit, and the other lights up when you have a card plugged into it. The reader should have its light turned on at all times while it is plugged in. However, my reader, plugged in, does not have its lights turned on. My PC is recognizing the fact that it is plugged in, asking me the drivers and such, but the light will not come on.

When I first plugged it in last night, the light did come on, and I believe it remained on until after I rebooted the first time.

So does this sound strange to any of you? Is my mobo not putting out enough power to the USB pinouts? Is my mobo's USB onboard connector pinout fried? (I tried the reader in all three connectors, to no avail). Or do you think that the missing or corrupt driver is a crucial component when it comes to the reader's light being on?

Seriously, I apologize for the triple-post. If it is a huge deal, I can merge and delete. I just thought it would be better to keep these separate thoughts in their own individual posts.

As always, thank you for any help you can provide.

==========
EDIT
==========
I forgot to mention, when I run the Linksky driver setup program, it pops up a message stating "Please plug in your Card Reader". This seems like a strange message for it to give to me if my card reader was in fact being fully recognized by my pc.

One other question... if I went ahead and plugged three USB devices into the USB onboard connectors (two USB devices that came with the mobo, and the case usb device), thus taking up all of the available connectors, do you think that would be useful in analyzing anything? Do you think it could possibly cause the problem to clear up, or would it be in vain?
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What is the driver that you have installed, and where did it come from?

It maybe that you have a different model, but the instructions I looked at on the Linkskey site state that you plug in the reader and then follow the prompts to install a generic driver?

Try uninstalling the current driver from the programs menu, restart, then plug in the reader and see what happens. Make sure you have no other programs running when following any prompts to install a driver.
Hi hockey2112,
..."There was a problem installing this hardware: USB2.0 Card Reader. An error occurred during the installation of the device. A service installation section in this INF is invalid."
Ahhh! It means the system is picking it up as already installed in fault, from a previous attempt you had. The "INF" file mentioned is where all the setup data is kept and checked before anything further is done. It also means that the card reader is not installed yet.
I have uninstalled the card reader from Device Manager, then shut down and unpolugged the reader from the mobo. The long system boot and shutdown time persists. Is there some way that I can access the recently installed drivers and manually delete them somewhere?
Run DriverGuide Toolkit and look for any flags or warnings next to a driver. Also look for the car reader driver if present and its name/location.
Also, do any of you think that a Hijack This log might help with diagnosis?
Not at this stage, no.
I tried the Diagnostic Startup. It still took the same long amount of time to boot up (the Windows logo flies by, but the blue screen with "Windows is starting" or whatever takes forever, and it still gave me the "choose safe mode, last known..., start windows normally" prompt before booting).
Startups slowing down are due to services loading. The card reader most likely will have a service installed in Start>Run>type: services.msc and hit enter. The service looks to be at fault here.
Does this tell you anything about what may be wrong, and how to go about fixing it?
Yes it means your processes are fine.
I entered Computer Management, and tried to view the logs in Event Viewer. When I click on the listings (Application, Intrnet Explorer, Security, and System), it does not pull up a list of messages. Instead, it pops up a notification stating "Unable to complete the operation on "Application/Internet Explorer/Security/System". The interface is unknown". Strange, eh?
Now thats a known OS corruption. Its also not repairable unless it be a repair or complete install carried out.
EDIT: I just looked up that error message, and found this entry on MS's website: http://support.microsoft.com/kb/888189. I made those changes, and I will see if I can view the logs after rebooting. But why would this all of a sudden become an issue? I am set up as Computer Administrator, and the Guest account is turned off.
The article applies to Windows Server 2003-based computers. You don't need to follow it as its not aimed at XP users and might cause extra problems.
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What is the driver that you have installed, and where did it come from?
I installed it from the supplied CD after hooking up the device. This was after the initial driver-free installation failed.

It maybe that you have a different model, but the instructions I looked at on the Linkskey site state that you plug in the reader and then follow the prompts to install a generic driver?

Try uninstalling the current driver from the programs menu, restart, then plug in the reader and see what happens. Make sure you have no other programs running when following any prompts to install a driver.
Tried this last night. I receive the message "The drivers for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver." whenever I click the "Reinstall Drivers" button and it runs through the driver install routine. It even pops up the "not windows certified, install anyway?" dialogue, which always gets my hopes up that it is working.


Hi hockey2112,

Ahhh! It means the system is picking it up as already installed in fault, from a previous attempt you had. The "INF" file mentioned is where all the setup data is kept and checked before anything further is done. It also means that the card reader is not installed yet.

Run DriverGuide Toolkit and look for any flags or warnings next to a driver. Also look for the car reader driver if present and its name/location.
I ran DriverGuide Toolkit. The only flags I saw were two yellow exclamation point triangles, next to NVIDIA Network Bus Enumerator and WD bridge Controller (has to do with my external WD HD). However, when I view their properties, it says that they are both installed correctly.

I do see an entry for USB2.0 Card Reader, but it is listed as though drivers are not installed for it. The message that I get when I select "Display Driver Properties" for this entry is:

Driver Information
---------------------------------------------
Class: USB
Version:
Date:
Manufacturer: GENERIC
---------------------------------------------
Capabilities: 20
Class: USB
ClassGUID: {36FC9E60-C465-11CF-8056-444553540000}
CompatibleIDs: USB\Class_08&SubClass_06&Prot_50
ConfigFlags: 64
DeviceDesc: USB2.0 Card Reader
HardwareID: USB\Vid_0dda&Pid_2026&Rev_019<
LocationInformation: USB2.0 Card Reader
Mfg: GENERIC
UINumber: 0
---------------------------------------------
WARNING: This driver cannot be saved. The INF file can not be located:



Startups slowing down are due to services loading. The card reader most likely will have a service installed in Start>Run>type: services.msc and hit enter. The service looks to be at fault here.
I looked through all of the services, and the only one that I thought was somewhat suspicious was this one:

Universal Plug and Play Device Host
Provides support to host Universal Plug and Play devices.
Path to exe: C:\WINDOWS\System32\svchost.exe -k LocalService
Startup Type: Manual
Service Status: Stopped

Is it normal for this to be stopped?

Now thats a known OS corruption. Its also not repairable unless it be a repair or complete install carried out.
I might try a Windows repair with my XP disk tonight. I tried to uninstall SP2 last night, in the hopes of reinstalling it this morning, but I received an error stating that it could not find certain files, and could not uninstall (even though I selected the option to allow me to roll back to SP1 during SP2 installation). Do you think that this was a good idea to try, and if it was, do you think that I could accomplish the same thing by running the SP2 exe again?

The article applies to Windows Server 2003-based computers. You don't need to follow it as its not aimed at XP users and might cause extra problems.
Ah, darn, I must not have seen that. I have reverted these options back tom their original state.
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Finally, some progress (I think). I was able to successfully install the card reader "drives". Here is what I did:

Device Manager> right click on the device> Update Driver>
Install From a Specific Location> Don't search, I will choose the driver to install>
There were two options here. One was for "USB 2.0 card reader with ICSI (MaskROM Version)" - manufacturer: Generic. The other one was called "USB Mass Storage Device" - manufacturer: Compatible USB storage device. I used the second one (USB Mass Storage Device). The card slots began installing separately, one by one.

So now that problem is solved... the card reader now works. However, I still experience the long shutdown/startup, as well as the "safe mode" dialogue. My Computer opens now, but not before making me wait with an hourglass for at least five minutes... so I consider that issue unsolved as well.


So what do you all think now? Should I try doing a Windows repair to fix these issues, as well as the log issue? Or should I try reinstalling SP2 somehow? Anything else you can think of?

Thanks!
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An update...

I was able to make "My Computer" open quickly... really, it now opens as it normally would on a healthy install of XP. I followed the advice listed here, and disabled "Windows Image Acquisition": http://support.microsoft.com/default.aspx?scid=kb;en-us;819017 . It was hung in the "Starting" status... I was actually not able to stop it. I had to disable it and then reboot; it is now "disabled".

So that problem is fixed. However, the computer still takes the same inordinate amount of time to shutdown and boot up. I would still appreciate any help that you guys can provide on these final two issues. You all have been extremely helpful thus far, and I really appreciate it.

Thanks...
Another update... I was able to get Event Log (and Task Scheduler, which I didn't even realize was not working) to work again!

I found this website: http://www.windowsitpro.com/Article/ArticleID/14638/14638.html . I followed their instructions (disabled "Read Only" settings of the EVT files, started Event Log, and then started Task Scheduler), and that now works fine!

Should I now be able to check in the Event logs for whatever is causing my shutdown/startup hangups? Is there anything in particular that I should look for that may help me to get to the bottom of all of this?

I just rebooted for the first time since being able to view my Event Logs again. There are several Warnings and Errors:

Warnings:

Event ID: 1524
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.


Event ID: 1517
Windows saved user GPM-PC\Peter registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.


(the next entry after this is "Windows unloaded user GPM-PC\Peter registry when it received a notification that no other applications or services were using the profile.", so I guess it unloaded it after all...)


Errors:

Event ID: 490

wuauclt (3332) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.chk" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).



Event ID: 490

wuauclt (3332) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).



Does any of this relate to my shut down/ boot up issues?


For the record, I have not yet tried a Windows repair with my XP disk, nor have I uninstalled SP2.
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Hi hockey2112

Glad you got a few things fixed there. It seems there's many corruptions here so we'll probably have to work discretely and figure out which problem applies to what.

Anyhow, try this for me..

Start>Run>type: services.msc and hit enter.
Find Automatic Updates and right-click it, choose properties.
"Stop" the service and choose "Manual" for the startup.

Now try shutting down and see if its better. If it is, reboot to see if its also faster on bootup.
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shut down is still running fast, but boot up is still just as slow.

By the way, I also disabled the "Read Only" option on the files "edb.log" and "edb.chk", as some process is apparently having trouble opening them, as evidenced by the messages above. Was this a good thing to do, or am I getting ahead of myself?
It looks like my startup is mostly fixed now. It does still prompt me to choose between safe mode, LKGF, and start normally, but the startup time after that is very quick, pretty much back to normal. The safe mode prompt kind of scares me a little though... would you say that it points to the system being somewhat unstable?

I would really like to get rid of this message altogether. Do you think it is time to try a Windows repair, or do you have any other ideas of things I could try, or places I could look to gather more information for you guys? Also, I installed from an old, pre-SP1 XP disk, and then upgraded to SP1a and then to SP2. Would I be able to use my old pre-SP1 disk to perform a repair? I also have an XP full install disk for XP Pro with SP2 at work. I could borrow that one to do the repair, if you think that would work. The serial number is different of course, but I suppose that the repaid would not even ask for that, right?
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