[mackenziespohn]

when i turn on my laptop, it says :

"we apologize for the inconvience, but windows did not start sucessfully. a recent hardware or software change might have caused this.

if your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

if a previous startup attempt was interrupted due to power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Configuration (your most recent settings that worked)
Start Windows Normally "

i've tried all the options and none of them work. i know it's because i have viruses. but what can i do to fix my laptop? thanks.

 

[Corday]

Run your AV in Safe Mode.

 

[Geekgirl]

The security team can help you with this. We cannot assist you with this issue here in the Microsoft Support Forum.

Please follow their pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic in the Virus/Trojan/Spyware Help , as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your thread.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.