Hi Nickster, Thanks for the further advice. To show my knowledge of computers - when you sent the files I didn't know that I had to right click & install I thought when I downloaded them they just did their own thing (my excuse: on coming old age and sinility - & I'm sticking to it). Anyway I have done what you said (right clicked etc) and tried re-installing the cam again but still with no success.
Back to the main problem. All the software for the cam has downloaded ok.
When asked to connect the cam, I do so and you can see the cam starting to be installed then I get the following on screen message:
CANNOT INSTALL THIS HARDWARE. There was a problem installing this hardware. USB DEVICE: An error has occurred during the installation of this device. The driver installation file for this device is missing a necessary entry.
This may be because the INF was written for windows 95 or later. Please contact your hardware vendor.
I in fact run Windows XP with SP2 all fully updated plus the most recent DirectX.
As I mentioned previously, I contacted Logitech support and after an hour of checking and trying various things they came to the conclusion that it was the 2 missing files that were causing the problem. I have also contacted Packard Bell support twice in the past week but I have had no answer from them at all other than automated acknowledgements.
One last thing that I discovered when rummageing around. On entering device manager I can find no "imaging devices file". However against USB device there is a yellow exclamation mark and when I enter the properties box it gives, Manufacturer: Logitech, Location: 0 (USB device) and in status it says, "The drivers for this device are not installed (code 28). In details it says: Device instance i/d, USB\VID_046D&PID_08CE\591BA3AB.
I must confess that most of that is double dutch to me but it may be of assistance to you. Sorry for the lengthy diatribe but I have tried to give as much info as possible. Many thanks once again.