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Windows XP - missing files.

16567 Views 9 Replies 3 Participants Last post by  Tartanhugh
I recently purchased a logiteck Quick cam pro 5000 web cam. Installation went ok until I was asked to connect the cam when I received an on screen message, "The driver installation file for this device is missing a necessary entry. This may be because the INF was written for Windows 95 or later".

I actually run Windows XP with SP2 both fully updated plus newest DirectX.

Logitech support talked me through various processes & checks and eventually concluded that my system was missing 2 essential files. (1) USB.INF (2) WDMA_USB.INF

Can anybody advise on where/if I can download these files?
I do not have a WindowXP master disk as windows was pre installed on purchase.

It is possible that the when I removed my previous cam from the system that it took the files with it as I am not able to re install that cam either.

Thank you.
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Sounds to me like you may have a much older PC (packard Bell) and you installed XP on that PC which previously had win95 (maybe it still does and you just did an upgrade install?) on it and it failed to correctly install the USB drivers. In this case you need to find out exactly what chipset/motherboard the PC is using and you may have to install a win2000 (xp compatible driver) manually. EG; Winxp isn't recognizing your USB ports correctly on your older PC.
Wow. I'm way off. Ok, when you mentioned Packard bell giving you win 95 driver errors I had visions of the old P3 or P2 days :)

USB drivers should be on your restore CD, 'but' and USB 2.0 and 1.1 should be automatically installed anyway especially with SP2. In the device manager you should be able to reinstall the USB driver from there wherer your yellow checkmark is by right clicking and select "update driver", then you will get a welcome dialog and hardware update wizard, and you would choose no not this time", then on the next box "install software automatically". If that doesn't work you can do the same routine but on the second box 'install from a specific location", then on the next box "don't search I will choose the driver to install", then you should see a few selections there for you to be able to install.
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