[chemist]

Hello and Welcome to TSF.

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Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

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We want all our members to perform the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post/attach the logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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If necessary, download the tools to a USB drive on another computer and transfer the files to your desktop.

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If you have trouble running dds or gmer in Normal Mode, try running in Safe Mode with Networking:

• Restart your computer.
• After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key.
• In some systems, this may be the F5 key.
• Instead of Windows loading as normal, a menu should appear.
• Use the up arrow key to highlight Safe Mode with Networking and press 'Enter'.
• Login on your usual account.

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[chemist]

Hello mishamisha. It appears you didn't post the gmer log.

Download GMER Rootkit Scanner from herehttp://www.gmer.net/download.phphttp://www.gmer.net/download.php and Save it to your Desktop.

• Double-click gmer.exe to run it. If asked to allow gmer.sys driver to load, please consent.
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  
  
  
  Click the image to enlarge it
  
  
  
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and attach it to your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

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[chemist]

Hello mishamisha.

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

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If necessary, download ComboFix and the Microsoft file to a USB drive on another computer and transfer the files to your desktop.

You can also do the dragging and dropping in Safe Mode with Networking.

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Please download ComboFix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**

First, we need to install the Windows Recovery Console.

The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. Also, ComboFix will not address certain types of malware unless the RC is installed. It is a simple procedure that will only take a few moments of your time.

Download the file from this Microsoft page:

Download Details - Microsoft Download Center - Windows XP Professional with Service Pack 2 Utility: Setup Disks for Floppy Boot Install

Do not be concerned that this file is for SP2 if you have SP3. It will work just fine on your system.

Save it as it is originally named to your Desktop.

Now close all open windows and programs, including all antivirus and antispyware programs. Get help here

Then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Recovery Console.

As part of installing the Recovery Console, ComboFix will begin to run. Your desktop may disappear. This is normal. It will return.

ComboFix will now automatically install the Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Windows Recovery Console option when you start your computer unless requested to by a helper.

Once the Recovery Console is installed, this blue window will appear:

Please continue as follows:

• Close/disable all antivirus and antispyware programs so they do not interfere with the running of ComboFix. Get help here
• Please click Yes to continue scanning for malware.
• Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.

When the tool is finished, it will produce a log for you.

Please post that log, C:\ComboFix.txt, in your next reply.

Please re-enable your antivirus before posting the ComboFix.txt log.

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[chemist]

Hello again, mishamisha. Please tell us how your system is behaving. Is Normal Mode normal? Are you able to connect now? If not, let me know.

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CCleaner

We do not recommend the use of registry cleaners, or the registry cleaner feature of CCleaner. Our colleague miekiemoes has an excellent writeup here

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Please uninstall the following via Start->(or My Computer)->Control Panel->Add or Remove Programs if it still exists:

Coupon Printer for Windows<<Please read here

If you decide to uninstall it, also delete the following Folder if it still exists:

C:\Program Files\Coupons

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I see you already have MBAM on your machine.

• Launch Malwarebytes' Anti-Malware
• Under the Update tab, click Check for Updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad and you may be prompted to Restart your computer.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy/Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and Save it to your Desktop.
• Scroll down to where it says Java SE 6 Update 26
• Click the Download JRE button to the right.
• Read the License Agreement then tick Accept License Agreement
• Click on the link to download Windows x86 Offline and Save the file to your Desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start(or My Computer) > Control Panel and double-click on Add or Remove Programs and remove all older versions of Java.
• Click (highlight) any item with Java Runtime Environment (JRE, J2SE, Java(TM) SE or Java(TM) 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.

• After the install is complete, go back to your Control Panel(using Classic View) and click the Java icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button.
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window.
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
  • Click OK to leave the Temporary Files Window.
  • Click OK to leave the Java Control Panel.
  • Delete jre-6u26-windows-i586.exe from your desktop.

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Please run this online scan to help look for remnants. Ensure your external and/or USB drives are inserted during the scan.

Go here and click 'ESET Online Scanner'.

• If you are not using Internet Explorer, double-click esetsmartinstaller_enu.exe to install it, then click 'Run'.
• Turn off the real-time scanner of any existing antivirus program while performing the online scan.
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• If using Internet Explorer, allow the ActiveX control to install when asked.
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Next to 'Current scan targets: Operating memory, Local drives', click the Change.. button.
• Tick all the boxes that correspond to your external/inserted drives.
• Click Start
• Wait for the scan to finish, then click 'Finish'.
• Use Notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Copy/paste that log as a reply to this topic.

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Please post the following in your next reply:

MBAM log
ESET report
report on system behavior

 

[chemist]

Do you remember exactly what date you were infected?

ComboFix should have returned your Start Menu items and desktop icons. The infection you had hid them.

Please download this file and run it.

If necessary, you can run it straight from a USB drive.

Did your icons and Start Menu items return?

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[chemist]

The link works for me. What happens if you right-click the link > Save Target As?

 

[chemist]

Hello again, mishamisha. :woot:

Were you able to update Java? Please describe any remaining problems.

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Open Notepad and copy/paste the entire contents of the codebox below into Notepad:

@echo off
if exist "%temp%\log.txt" del "%temp%\log.txt"

for %%g in (

"C:\Documents and Settings\Cheryl Borbely\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\worms.jar-36c8ec96-55db6ad8.zip"
"C:\OLD\WINDOWS\system32\ojenemig.ini"
"C:\OLD\WINDOWS\system32\drivers\mchInjDrv.sys"

) do (
del /a/f/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)


if exist "%temp%\log.txt" ( start notepad "%temp%\log.txt"
) else echo.Deleted Successfully !!

pause
del %0

Save this Notepad file as fix.bat and choose to Save as type: - All Files then close the Notepad file.
It should look like this:

Double-click on fix.bat to run it.

Tell me what it says in your next reply. Press any key to continue.

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[chemist]

Congratulations. Well done! Your logs appear clean. You should be good to go.

Please disable Security Essentials before uninstalling ComboFix and then re-enable it after doing so.

Go to Start >> Run and Copy/Paste the following single-line command into the Run box and click OK:

combofix /uninstall

This will uninstall ComboFix and delete ComboFix's quarantine folder. It will also implement some cleanup procedures, remove old System Restore Points which contain previous infections, and create a fresh, clean System Restore Point.

Please re-enable your antivirus program and any other antispyware programs disabled earlier if you haven't already.

You can safely delete any tools downloaded or any logs, files, and any shortcuts on your desktop that were created during this fix.

Empty your Recycle Bin if it does not do so automatically.

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MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

Also, support is ending for some versions of Windows > Windows End of Support Information - Windows Help & How-to

SPYWARE PREVENTION
In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read this well written article:

• PC Safety and Security - What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an add-on available for both Firefox and IE.
  
• SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  
• MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files...'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.

Keep your antivirus program and antispyware programs updated and scan with them on a regular basis.

Please respond to this thread one more time so we can mark this thread as resolved.

 

[chemist]

I thought you already ran fix.bat. Did you successfully uninstall ComboFix? Are all your problems solved?

 

[chemist]

Hello again, mishamisha. Since when did your computer slow down?

Let me know if you have uninstalled ComboFix. If not, don't.

What stage of reboot takes the longest?

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Please download Temp File Cleaner and save it to your desktop.

• Save any unsaved work. TFC will close all open application windows.
• Double-click TFC.exe to run it then click 'Run' then 'Start'.
• Your desktop will disappear, this is normal, it will return.
• If prompted, click "Yes" to reboot.

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Please run dds again and post/attach the logs as before.

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