[Martingale00]

Hello everyone, I am having shut down problems with my computer. When I hit turn off or restart it says "ending process CCAPP.EXE" and then it wont shut down. Windows will remain totally functional. To shut the computer off I have to hit the button on the case. I looked up CCAPP.EXE on processlibrary.com and it says it's a Norton program. Could Norton be preventing my comp from turning off? If it is or it isn't can someone give me some advice on how to troubleshoot this shut down problem? Thanks in advance. :wave:

 

[kev1952]

It would be almost certain that the culprit is Norton. Uninstall Norton completely and then us a AV program like AVG. Norton has, in the last few years, become a very hungry system hog and causes more problems than it fixes. You will be a whole lot better off without it.

 

[Geekgirl]

I agree, but I dont suggest uninstalling until your subscription expires. Try uninstalling and reinstalling, this may help until you make the switch

 

[hwm54112]

In agreement with geekgirl- you will probably need to use the symantec uninstall program ( from the symantec site) even though you are installing the same version

 

[Geekgirl]

I read on the Symantec site that you should use their uninstall programs only if removing from the Add/Remove Programs fails. Is there a benfit to using them instead of the Add/Remove Program feature?

 

[Girderman]

If the subscription is still valid, I would uninstall Norton anyways, and ask for my money back.

After (hopefully) automatically uninstalling Norton, it might be a good idea to get manual uninstallation instructions from the Symantec site and verify that it is gone from the Registry.

I recently discovered both Norton files and registry entries from over 3 years ago.

 

[Martingale00]

Thanks for the replies everyone. I am going to uninstall it. In the mean time I am going to contl+alt+delet and manually shut down "ccapp.exe" before shut down and see if that helps.

 

[hwm54112]

I read on the Symantec site that you should use their uninstall programs only if removing from the Add/Remove Programs fails. Is there a benfit to using them instead of the Add/Remove Program feature?

I probably should have stated use the uninstall utility after using ad/remove programs as well. As girderman states, norton buries itself deeply into your system. Add/remove programs can leave alot of loose ends in the registry. I've seen Norton continue to load some services even after removal with add/remove and interfere with some firewall and AV software installs after having been "uninstalled successfully". Hopefully, things have changed, but a few years back, I had to do a manual registry edit even after using the symantec utility in order to install an AV program.

Make sure you set a restore point before un-installing. It would be a good idea to back up your registry as well

 

[Girderman]

I read on the Symantec site that you should use their uninstall programs only if removing from the Add/Remove Programs fails. Is there a benfit to using them instead of the Add/Remove Program feature?

I made my last post without actually reading the above. The short answer is Yes. The reason is that the User cannot rely on either the Add/Remove Programs method, nor the Norton Uninstaller to completely remove the software. Note this is not a simple matter of "extraneous" registry entries and Hard Drive data that is left behind, but rather critical components that load and cause also can cause conflicts, as "hwm..." has mentioned.

 

[Martingale00]

I uninstalled and reinstalled Norton to try and fix my shut down problem. I used add/remove instead of symantic's website's instructions because I planned to reinstall it . When I did reinstall it the program knew how many days I had left on my subscription and I didn't have to re-enter to product code so it most surelt left information after add/remove.

 

[Geekgirl]

That's what it sounds like, when you hit turn off or restart does "ending process CCAPP.EXE" pop up and then does it still not shut down?

 

[Girderman]

When I did reinstall it the program knew how many days I had left on my subscription and I didn't have to re-enter to product code so it most surelt left information after add/remove.

Which is exactly the point. This method of software copyright protection frequently causes other problems. Further, since you know SOMETHING is left behind, you cannot say for certain if the uninstallation process actually removed a possibly corrupt file, nor can you say for certain that the re-installation then replaced it with a non-corrupt one.

Which completely defeats the entire purpose of the uninstallation/reinstallation method as a troubleshooting tactic.

Is this product is on a "trial" basis ? Seems you've learned all you need to know about Symantec.

 

[Martingale00]

Geekgirl, that's exactly what it does. It says "ending process CCAPP.EXE" and then wont shut down. Windows remains totally functional.

Girderman, it's not a trial thing, I bought it about 4 months ago when I bought this computer. I had never had any problems with Norton until now and I wont go back to it. Another shut down problem I'm having is that it wont install my windows updates when it turns off. Well it says it's installing, then the comp turns off, and when I start the computer again the updates are still there waiting to be installed. I think Norton might be screwing that up too. I want to fully remove this crap and use something else. What's everyone using for anti-virus these days, AVG?

 

[kev1952]

......What's everyone using for anti-virus these days, AVG?

There are a number of good AV programs out there. I, personally, use AVG (free) and it performs flawlessly. It catches the nasties and uses very little CPU time. In various forums that I frequent the consensus seems to be AVG and I couldn't agree more.

 

[Geekgirl]

Go ahead and fully remove Norton from your system, the way I do it is from Add/Remove Programs, I then delete the folders in Program Files, both Norton and Symantec folders. I then go to the Registry Editor, type in the Find box Norton and remove all instances again I type in Symantec and do the same. Now the uninstallers may do the same thing but I always prefer to do it manually.
If you chose to remove manually and venture into the Registry Editor plz backup your registry before editing.