[kkollage]

Hi, I was sent here by Chemist who was a great help in spyware removal. I just have a windows update that tries to load on shutdown, but fails every time. How can I get the update information to you? I am a techie rating of about 3 out of 10, but I try to follow innstructions. Thanks.

 

[spunk.funk]

Go to Windows Update and on the left panel look at View Update History. Write down the KB # of the Failed update and Google it with the word Download. then download the Stand Alone version of the Update.

 

[kkollage]

Good morning spunk funk

I tried downloading the update, (below is the information) but I always get this message_
''an error occurred while running detection''
I am off to work now but will check in this afternoon. Thanks.

Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Installation date: ‎08/‎03/‎2016 23:13
Installation status: Failed
Error details: Code 80070663
Update type: Important
Microsoft has released an update for Microsoft Office 2010 32-Bit Edition. This update provides the latest fixes to Microsoft Office 2010 32-Bit Edition. Additionally, this update contains stability and performance improvements.
More information:
http://support.microsoft.com/kb/2553347
Help and Support:
http://support.microsoft.com/?LN=en-us

 

[kkollage]

By Stand Alone do you mean manual installation? The words stand alone I did not see anywhere.

 

[spunk.funk]

Stand Alone as in Not Through Windows Update.
Go to Start/Search and type appwiz.cpl and press enter. In the Programs and Features, find Microsoft Office suite, Right click it and choose Change or Uninstall. Here it will ask if you want to add or remove a program from the suite, or Remove Office or Repair Office. Choose Repair. This will take about 10 minutes or so. Restart the computer. Now download the Office update here https://support.microsoft.com/en-us/kb/2553347 be sure to choose your version or Windows 7 (eg) 32 bit or 64 bit.

 

[kkollage]

I have Microsoft Office Professional Plus 2010. During the repair I got an error 1704 message, which said to agree to undo some changes to continue, said Yes, but at the end I got the message 'M Office PP 2010 configuration did not complete successfully.

 

[spunk.funk]

Did you Repair Office first before downloading?
If you have the installation CD for Office 2010, you can Uninstall it (Remove) in Programs and Features. this will not loose any of your settings, Emails, or documents. After restarting, Reinstall Office. then try the Update again.

 

[kkollage]

I don't have the Microsoft Office installation disc. I can't uninstall. Unless you have a product key lying around I could use? Is there any other way?

 

[spunk.funk]

If Repair didn't work, then no. You can choose to do a System Restore to a time before this happened.

 

[kkollage]

Well, I just tried the same steps again, and the repair seems to have gone through. It says configuration is complete, and to exit and restart any open office programs. I haven't used office since logging on, could there be any open office programs?

 

[spunk.funk]

That is a standard message when updating or installing software to exit any open programs and restart. If it still complains that there is an open Office program, Right click the TaskBar, start the Task Manager, go to the Process tab, look for Outlook, WinWord, Excel etc are still open. If so, End the Process, If not, restart the computer. You should be good to go.

 

[kkollage]

Yes, the problem seems to be solved. Thank you! :thumb:

 

[spunk.funk]

You are welcome! Please mark this thread Solved in the Thread Tools at the top.

 

[kkollage]

aagh! I'm having another problem. It takes forever to log on to techsupportforum. While the page is loading to reach the site (before login) there comes a message ''techsupport is having trouble... due to a long running script.'' option: ''cancel script?'' So I cancel script, then it finally loads, but I then get ads on the site. Please advise...
Thanks.

 

[spunk.funk]

Ads are how this site pays for the free content you are enjoying.
What browser are you using? In IE11, go to Tools/Internet Options/Advanced under Browsing put a check in the box Disable Script Debugging, (Internet Explorer) and (Other)

 

[kkollage]

I looked at that, and both are already checked. (Maybe this isn't important, not a bug of any kind?) Thanks.

 

[spunk.funk]

Sometimes, the site itself acts up. It's usually corrected in the next day or so. If you continue to have problems, First clear the internet Cache. In IE go to Tools/Internet Options/Browsing History/Delete button. Still having problems, then reset IE11 to default. Go to Tools/Internet Options/Advanced/Reset Internet Explorer Settings/Reset button.