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Discussion Starter · #1 ·
i have error 8007002 and cannot get updates because of this i have tried everything possible and followed all advice on what to do but to no avail please can someone help sam
 

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If you receive Windows Update error 80070002 while checking for updates, you
need to remove the temporary update files that Windows uses to identify
updates for your computer. To remove the temporary files, stop the Windows
Update service, delete the temporary update files, restart the Windows Update
service, and then try to check for Windows updates again.

To stop the Windows Update service
You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Right-click the Windows Update service, and then click Stop.

To delete temporary update files
Click to open Computer.

Double-click the local hard disk where Windows is installed, typically drive
C.

Double-click the Windows folder, and then double-click the
SoftwareDistribution folder.

Double-click the DataStore folder to open it, and then delete all files and
folders in the folder. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Click the Back button. In the SoftwareDistribution folder, double-click the
Download folder to open it, and then delete all files in the folder. If you
are prompted for an administrator password or confirmation, type the password
or provide confirmation.

To restart the Windows Update service
You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Right-click the Windows Update service, and then click Start.

If the problem persists after you have followed the steps above, see this
Knowledge Base article on the Microsoft Help and Support website or go to the
Windows Update Support Center website to request support by e‑mail.

Note
Deleting temporary update files will help solve the problem, but it will
also delete the history in Windows Update. You can still see which updates
are installed on your computer by going to Installed Updates:

To see which updates are installed on the computer
Click to open Installed Updates.

Help and Support search term: WindowsUpdate_80070002

and am in the process of trying it.
 

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Decessit
Joined
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68,880 Posts
Hi and welcome to TSF
found this:

Windows Update error 80070002

If you receive Windows Update error 80070002 while checking for updates, you
need to remove the temporary update files that Windows uses to identify
updates for your computer. To remove the temporary files, stop the Windows
Update service, delete the temporary update files, restart the Windows Update
service, and then try to check for Windows updates again.

To stop the Windows Update service
You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Right-click the Windows Update service, and then click Stop.

To delete temporary update files
Click to open Computer.

Double-click the local hard disk where Windows is installed, typically drive
C.

Double-click the Windows folder, and then double-click the
SoftwareDistribution folder.

Double-click the DataStore folder to open it, and then delete all files and
folders in the folder. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Click the Back button. In the SoftwareDistribution folder, double-click the
Download folder to open it, and then delete all files in the folder. If you
are prompted for an administrator password or confirmation, type the password
or provide confirmation.

To restart the Windows Update service
You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

Right-click the Windows Update service, and then click Start.

If the problem persists after you have followed the steps above, see this
Knowledge Base article on the Microsoft Help and Support website or go to the
Windows Update Support Center website to request support by e‑mail.

Note
Deleting temporary update files will help solve the problem, but it will
also delete the history in Windows Update. You can still see which updates
are installed on your computer by going to Installed Updates:
 

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Visiting BSOD Expert, Microsoft Support Team
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781 Posts
The error is "STIERR_OBJECTNOTFOUND", so WU is looking for something and not finding it (this could be an issue with temp files, or with the SoftwareDistribution store). It might be useful to follow this explicitly (do not skip any steps, and report back any problems that occur at any step), and report back.
 

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6 Posts
Discussion Starter · #7 ·
hi the problem is on my lap top acer aspire i have it set to automatic download updates but it is showing no history of updates everytime i retry to update it keeps going red and the same error everytime
 

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Decessit
Joined
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68,880 Posts
The error is "STIERR_OBJECTNOTFOUND", so WU is looking for something and not finding it (this could be an issue with temp files, or with the SoftwareDistribution store). It might be useful to follow this explicitly (do not skip any steps, and report back any problems that occur at any step), and report back.
Did you read the link
 

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Visiting BSOD Expert, Microsoft Support Team
Joined
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781 Posts
Can you copy the \Windows\Logs\CBS\cbs.log file somewhere for us to download? It can be quite large, so compressing it with 7zip or winrar first would be a good idea.
 
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