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Discussion Starter · #1 ·
hi, desktop, Win 10 Pro, malwarebytes. 2 days ago, Windows Update ran, no issues. Today, keeps saying Your device is missing important security and quality fixes. Multiple attempts to download including from the admin account don't show anything new. Looking in the Update History, everything shows as Successful. No idea what is missing!

I have no intention of changing to Win 11 and do not have PC Health check, but do you think that might be what it is talking about? No other ideas. Everything seems to be working ok, malwarebytes finds no issues.
 

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Have you run the Update Troubleshooter ?

If not,

Type Troubleshoot into Search > click on Troubleshoot Settings in the search results > Click on Other Trouble-Shooters > Windows Update > Run
 

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Discussion Starter · #3 · (Edited)
hi, yes I had already tried that. It didn't indicate any issues.
A little more background- I use a hardwired ethernet connection exclusively, the connection is definitely fine. As I usually do, I turned on the computer (full shut down before, I never use sleep or hibernate). Signed into the Limited account I mostly use , opened Settings and opened Malwarebytes before actually connecting the ethernet cable. This message was there before looking for updates.
After I saw the issue , I logged into the Admin account that is also the Microsoft account, and also the other Admin account. All showed the same message when I tried to run Windows Update. Several times updates actually occurred (I didn't notice, possible it was the same one several times?) . Never any other error messages. I'm keeping that computer offline at the moment while I back up files, but here are some photos I took with my phone in case they are useful? Also - lots of space on C, no other error messages, everything seems perfectly ok in every other way as far as I've noticed.
Font Material property Electronic device Parallel Screenshot
Font Parallel Paper Number Paper product
Font Tints and shades Parallel Paper Paper product
Font Tints and shades Electric blue Parallel Publication
 

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In your search box type Command Prompt, then select Run as administrator from the list of options.
When prompted by UAC select Yes.

A Command Window will open, copy/type the following commands (below) in one at a time.

After you've entered each command, press Enter, and then let each command complete before you type the next command.

net stop bits

net stop wuauserv

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start bits

net start wuauserv


When these commands have all completed, close the Command Prompt window and restart your computer.

Please let me know if the problem persists.
 

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Discussion Starter · #6 · (Edited)
So I connected to the internet and tried, first from the LImited account, which failed. Then again from the Admin account, which also failed. I took screenshots along the way and converted them to pdf, trying to attach here.

Still getting that same message, Your device is missing important security and quality fixes
 

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Let's see if your CBS.logs can tell us anything ...

  • Open Windows Explorer and browse to the ... C:\Windows\Logs\CBS ... folder.
  • Right click on it, and select ... Send to > Compressed (zipped) folder
  • A message will appear stating, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
    • Answer Y to create a folder CBS.zip on your Desktop.
  • Please attach it to your next post.
    • If the file is too large, please upload it to a file sharing service and provide the link to it in your next reply.
    • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline
 

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OK, from a quick scan through, it looks like there may be a problem with the SSU (Service Stack Update) you have installed.

What I recommend you do, is to open a topic at Sysnative .... Windows Update Forum Posting Instructions .... because they are the experts in dealing with Windows update problems.

My real expertise is in dealing with Malware, and though I am training to help with Windows Update problems (at the forum I've just linked you to), at this point in time I am far from competent enough to help you directly.
 

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You're welcome, and I'll be interested to find out exactly what the cause of your problem is.
 
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