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Hello everyone ! My cousin is a child, and she's been using internet over one year...Without an antivirus ! Now I installed NOD32 in her pc, it had some viruses, including a big one in the Windows memory. Now it seems like there are no more viruses in the pc. There is still a problem, when I launch Windows Live Messenger in her pc, I just can make the procedure until I find the contact list. Then, I get a blue screen error message, starting by this :

*** stop : 0x000007f

and some other characters (I had copied the hole characters in a paper but she lost it...) If needed I can copy the whole thing again and put it here, but it takes several times for the pc to restart just after that happened :sigh:

So can anyone of you help me please ? Thanks in advance ! :smile:
 

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Hello and welcome to TSF :wave:

It is likely that there are still more infections on the computer, please follow the these instructions.

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.


Good luck :smile:

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

Kind regards.
 
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