[wrer]

Hi everyone, i have new computer and here is my problem.
Since i bought the new computer for maybe 2 months, i can run games like dota 2 and csgo smoothly, but now when i play games, computer will freeze after maybe 10-30 min.
When i see on event viewer, the system told me that i have Critical Error 41.
I tried searching for this error, and i noticed that maybe this is my psu problem.
I bought a new PSU, from Corsair CX500 to Seasonic X650. (Wasting my 140$, approx.)
And now i still got the error, so frustating.
Try reinstalling windows and still got the error.

My specification :
ASrock H87M
Intel i5 4440
Seasonic X650
HIS R9 270 iPower IceQ X² Turbo Boost Clock 2GB GDDR5
8GB RAM
Windows 8

And there is error just like this in the event viewer,
The Service KMSELDI service terminated unexpectedly. It has done this 1 time(s).

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2015-03-13T07:49:40.598042500Z

EventRecordID 406

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer WRER

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

Here is analysis from whocrashed,

Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

__________________________________________________________

I used power options with this settings :
turn harddisk after : never
sleep after : never
allow wake timer : disable

Thanks if you can try solve this problem.
And sorry for my bad english.

 

[Aus_Karlos]

Welcome to TSF,

Kernel Power Event 41 means the system wasn't shutdown properly due to power-loss, Hard Hang, or you held down the power button for 4 seconds to turn the system off.

As you have a PowerButtonTimestamp of 0 and you said the PC became unresponsive it was a hard hang.
First, if you have done any Overclocking i'd suggest bringing everything back to stock.
Second grab a copy of Memtest86+, you can either download and burn the ISO version to a CD or the new USB boot.
Memtest86+ - Advanced Memory Diagnostic Tool
This program will test you RAM for errors, run at least 4 passes.

 

[wrer]

I've already run memtest86,
the result is no error with 4 passes.
What to do now ? :smile:

 

[Aus_Karlos]

I'd monitor your PC temperatures with the program Speccy which can be found in my sig. If you have a second monitor its easier as you can see the temps while playing, when minimizing a game to view temps when you dont have a second monitor is tricky as the PC load drops and so will the temps.
Post back your idle temps as well as full-load temps.

Could you also take a look at this thread. http://www.techsupportforum.com/for...ions-windows-10-8-1-8-7-and-vista-452654.html

The Sysnative BSOD Dump + System File Collection App will collect any dump files that have been generated when your system crashed and will aid in the diagnosis of your problem, attach the zip file it generates to the next post.

 

[wrer]

For Speccy temps,
Full Load :
CPU : 50 C
Motherboard : 37 C
Graphic Card : 56 C
Storage : 34 C

Idle:
CPU : 40 C
Motherboard : 37 C
Graphic Card : 42 C
Storage : 34 C

And for the perfmon things, i got this error

Error:


An error occured while attempting to generate the report.



The operator or administrator has refused the request.

I followed "how to perfmon", and i can see it on my perfmon.exe but i cant save it to html.

 

[Wrench97]

The Service KMSELDI service terminated unexpectedly. It has done this 1 time(s).

KMS(Key Management Software) tells us there is cracked software involved here somewhere, Windows or MS office either could be playing a part in the freezes.

ATI cards/drivers have also been showing up a lot of late in lock up issues if you can remove the ATI card and try some light gaming using the Intel integrated video to see if the system locks up or not.

 

[wrer]

KMS(Key Management Software) tells us there is cracked software involved here somewhere, Windows or MS office either could be playing a part in the freezes.

ATI cards/drivers have also been showing up a lot of late in lock up issues if you can remove the ATI card and try some light gaming using the Intel integrated video to see if the system locks up or not.

I have removed my cracked software.
So far no BSOD..

**EDIT**
Got this new error after i uninstall, no more KMSELDI error, but still BSOD


Audit events have been dropped by the transport. 0

 

[Wrench97]

If you are now getting a BSOD(blue screen of death) rerun the collection there are not any .dmp files in the last upload to analyze.
Making sure to right click on it and run it as administrator.

 

[wrer]

If you are now getting a BSOD(blue screen of death) rerun the collection there are not any .dmp files in the last upload to analyze.
Making sure to right click on it and run it as administrator.

Here i run the program as an administrator now..

 

[Wrench97]

There are still no .dmps in the upload check to see if your PC is set to collect them > http://www.techsupportforum.com/for...-computer-is-set-to-collect-dumps-655633.html

 

[wrer]

There are still no .dmps in the upload check to see if your PC is set to collect them > http://www.techsupportforum.com/for...-computer-is-set-to-collect-dumps-655633.html

After follow your instructions, the file size is different now.
I think it has .dmp files.

 

[Wrench97]

No if you made changes it will have bsod again to create one.

 

[wrer]

No if you made changes it will have bsod again to create one.

You want sysnative file right?
I have bsod once this day..

 

[Wrench97]

No dmp files in there, look in the C:/Windows/Minidump folder to see if one was created.

 

[wrer]

Why there's no C:\Windows\Minidump in my computer?
I have restarted so many times but the dmp files doesnt created?

 

[wrer]

Why there's no C:\Windows\Minidump in my computer?
I have restarted so many times but the dmp files doesnt created?

 

[Wrench97]

Write down what it says on the blue screen when it happens maybe that will give us a clue.

 

[wrer]

Oh im wrong, theres no Blue screen of death, its just a hard hang or freeze, idk what its called.. Just like a freezing sound and the monitor said no signal..

Update : i have clean install my os to windows 10, and i still got the kernel error 41 :/
I think its a hardware issue?

Its so frustating

 

[Wrench97]

What other events are shown?

The Kernel power event is from when you shut it off after the hang.

Yes it's going to be a hardware issue most likely a video card.

 

[wrer]

How to exactly know it is my video card problem?
Is there a way if i dont test with another GPU?

Here about the another event:
The User Data Access_8db9c service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The User Data Storage_8db9c service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The Sync Host_8db9c service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.