Please ensure that you create a new thread in the Virus/Trojan/Spyware HelpForum; not back here in this one.
When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the Virus/Trojan/Spyware Help Forum; where an Analyst will assist you with other workarounds.
Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
He means format your HD first, then reinstall Windows. Back up, back up, back up and in case your didn't, back up. If not, all your personal data will be lost. You will have to reinstall your programs and bring everything up to date. Leave about 6 hours or more.
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