Hi, the windows installer link from spunks post is worth a try however it very often does not fix the problem, there are two services at play here one is Msiserver the other TrustedInstaller, it is the latter that is crucial.
Go to start search and type cmd right click on the returned cmd.exe and select "run as administrator" at the command prompt copy and paste all below in red:-
sc config msiserver start= demand (press enter)
Net stop msiserver (press enter) Do not worry if it says the service is not started.
MSIExec /regserver (press enter)
regsvr32.exe /s %windir%system32msi.dll (press enter)
Net start msiserver (press enter)
See if this has fixed your problem if not we need to see the status of both services, from an elevated command prompt ( admin, as shown) copy and paste the following:-
Hi, under "Format" in notepad check "word wrap", to prevent the long text.
Now I believe we have been down this path before (thanks Corday).
So lets try again, the registry entry you have for this service is corrupted and it will not work. We will restore your registry entry to the defaults (perfectly safe).
Run the attached .zip file it returns a binary file "installer.reg" open the zip and unzip the file double click on the returned installer.reg and when prompted agree to add to registry (ignore the warning message, just agree).
Hi, that doesn't make sense since you were able to run the reg query command, that was from an elevated cmd prompt let's try that.
Run the zip file from my post again and this time save it to your desktop. Now open a cmd as admin (as shown) and change the prompt to the desktop, for example on my machine paul is the user,so at the prompt I type:-
cd c:\users\paul\desktop (Press enter, you substitute paul for your user name)
The prompt changes to desktop, then I type:- installer.reg... (press enter) agree to add to registry. Restart computer.
Hi, we could do with the full error message you receive when trying to add to the registry, what we are trying to do is repair the registry, without this you cannot download anything. I suspect it is a permissions issue. Since MS by default allow the created user access to the registry I can only assume someone or some util has changed this.
Follow these instructions carefully, make a restore point before beginning. Open regedit and highlight the HKEY_LOCAL_ MACHINE key then go to the main menu and select "Edit" then select "permissions" the permissions for HKEY_LOCAL_ MACHINE box will open, under Group or user names select the "ADD" tab.
The select users or groups box will open, under the box "enter the object names to select" type:- Everyone then select the "check names" tab, OK out of this box, you are now back at the Permissions for HKEY_LOCAL_ MACHINE and Everyone should appear, make sure it is highlighted then put a check in the box "Full Control" and "Read". OK out.
Highlight the HKEY_CURRENT_USER key and do the same for it as you have just done for the HKEY_LOCAL_ MACHINE.
Restart computer and try to add the registry file now, Let us know how you get on.
Hi, you should back up the data you want to keep and reinstall the OS, do a fresh install, after formatting the HDD.
Status
Not open for further replies.
You have insufficient privileges to reply here.
Related Threads
?
?
?
?
?
Tech Support Forum
4.7M posts
957.9K members
Since 2002
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!