Windows Firewall not working

9255 Views 6 Replies 4 Participants Last post by spunk.funk, Apr 10, 2011

killem

Discussion Starter · Apr 9, 2011

My laptop (seemingly spontaneously) received the "blue screen of death" last evening. Since then, I have not been able to connect to the internet ("IE cannot display the webpage") even though I've confirmed that my wireless connection is active. I've rebooted with still no success.

I think the issue may involve the Windows Firewall as it is always off (in Windows Security Center). I get the following series of messages when I attempt to turn on the firewall:

1. "Security Center can't turn on Windows Firewall". Within that message box a link is presented to "Turn on Windows Firewall manually". When I click the link a "Windows Firewall" box/window opens that says...

2. "The Windows Firewall service is not running" and a warning that says "Windows Firewall is not using the recommended settings to protect your computer". When I click the link that says "Update settings now" I receive the message

3. "Windows Firewall was unable to make the requested updates" (a dead end.)

Would greatly appreciate any help!

Thanks

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jcgriff2

· #2 · Apr 9, 2011

Run system restore - choose a restore point prior to BSOD -
START | type rstrui

Reset IE - http://support.microsoft.com/kb/923737

Reset HOSTS file - http://support.microsoft.com/kb/972034

Remove 3rd party security apps - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion. Install MSE - http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e1605e70-9649-4a87-8532-33d813687a7f

Regards. . .

jcgriff2

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killem

Discussion Starter · #3 · Apr 10, 2011

thanks for your quick reply! when i ran system restore, there were only 2 restore points, both of which showed this morning's dates/times (i.e. both are post-BSOD.)

The description for theseach reflects "Uninstall: Removed AVG2011" (I originally installed this antivirus software abt 1 week ago. thinking it was possibly contributing to the problem I uninstalled it this am.

Is there someway to access earlier restore points?
Should I proceed with the other steps listed in your post if no oppty to restore to date prior to BSOD?

thx

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Daifne

· #4 · Apr 10, 2011

There is a check box in the restore points window to "Show more restore points". Check that and see what shows up.

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killem

Discussion Starter · #5 · Apr 10, 2011

(To Daifne) - i see no checkbox indicating "Show more restore points". fyi - running Vista Business SP2.

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Daifne

· #6 · Apr 10, 2011

Sorry. It's there in Win 7 and I don't have a Vista machine to check on. I did do a search and it looks like Vista doesn't have that.

Do you have your Vista disk?

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spunk.funk

· #7 · Apr 10, 2011

Go to Start/Search and type services.msc and press enter. Scroll down to Windows Firewall. Double click it. Make sure the Startup Type is set to Automatic and Start the Service. If this fails, then you most likely have a virus or malware please head over to the security section of this forum and post there for more help.

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

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