Tech Support Forum banner
Status
Not open for further replies.
1 - 7 of 7 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
My laptop (seemingly spontaneously) received the "blue screen of death" last evening. Since then, I have not been able to connect to the internet ("IE cannot display the webpage") even though I've confirmed that my wireless connection is active. I've rebooted with still no success.

I think the issue may involve the Windows Firewall as it is always off (in Windows Security Center). I get the following series of messages when I attempt to turn on the firewall:

1. "Security Center can't turn on Windows Firewall". Within that message box a link is presented to "Turn on Windows Firewall manually". When I click the link a "Windows Firewall" box/window opens that says...

2. "The Windows Firewall service is not running" and a warning that says "Windows Firewall is not using the recommended settings to protect your computer". When I click the link that says "Update settings now" I receive the message

3. "Windows Firewall was unable to make the requested updates" (a dead end.)

Would greatly appreciate any help!

Thanks
 

·
Administrator, Manager, Microsoft Support, MVP
Joined
·
34,403 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter · #3 ·
thanks for your quick reply! when i ran system restore, there were only 2 restore points, both of which showed this morning's dates/times (i.e. both are post-BSOD.)

The description for theseach reflects "Uninstall: Removed AVG2011" (I originally installed this antivirus software abt 1 week ago. thinking it was possibly contributing to the problem I uninstalled it this am.

Is there someway to access earlier restore points?
Should I proceed with the other steps listed in your post if no oppty to restore to date prior to BSOD?

thx
 

·
TSF - Enthusiast
Joined
·
1,835 Posts
Sorry. It's there in Win 7 and I don't have a Vista machine to check on. I did do a search and it looks like Vista doesn't have that.

Do you have your Vista disk?
 

·
Global Moderator
Using Google to solve problems
Joined
·
43,121 Posts
Go to Start/Search and type services.msc and press enter. Scroll down to Windows Firewall. Double click it. Make sure the Startup Type is set to Automatic and Start the Service. If this fails, then you most likely have a virus or malware please head over to the security section of this forum and post there for more help.

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help
 
1 - 7 of 7 Posts
Status
Not open for further replies.
Top