[BillDoor]

My PC keeps crashing and giving me this completely usesless message when I report the problem to Microsoft

Error caused by a device driver

Thank you for sending an error report to Microsoft.

Error report summary

Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Information about this error

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Next steps

We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

Is there anything here that makes sense? I don't know which driver the problem is with.

Any help is always appreciated!!!

 

[chauffeur2]

G'Day BillDoor,

Please go to the link "Everest™Home Edition" in my signature; read the instructions; download the program [there is a link in the tutorial], and then post your full system specs here.

The information we need can be found in the "Computer" section under 'Summary'....it would also be very helpful if you could also give us the specs of your PSU from the sticker on the unit.

Post the information back here and we will be in a better position to assess your issue and assist you.

 

[kev1952]

When did this problem start happening? Have you installed any new hardware or software recently? Can you boot the system into safe mode successfully?

 

[BillDoor]

Hi, here's part of a report run from Everest, I think it's what you need.

Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SIMON-HOME
User Name Simon Breeze

Motherboard:
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
Motherboard Name Intel Maryville D850MV (5 PCI, 1 AGP, 4 RIMM, Audio)
Motherboard Chipset Intel Tehama i850
System Memory 512 MB (PC800 ECC RDRAM)
BIOS Type AMI (07/24/02)
Communication Port Communications Port (COM1)
Communication Port Toshiba BT Port (COM10)
Communication Port Toshiba BT Port (COM11)
Communication Port Toshiba BT Port (COM12)
Communication Port Toshiba BT Port (COM13)
Communication Port Toshiba BT Port (COM14)
Communication Port Communications Port (COM2)
Communication Port Toshiba BT Port (COM20)
Communication Port Toshiba BT Port (COM21)
Communication Port Toshiba BT Port (COM6)
Communication Port Toshiba BT Port (COM7)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 Ti 4400 (128 MB)
3D Accelerator nVIDIA GeForce4 Ti 4400
Monitor AG Neovo F-419 DVI [19" LCD] (4778)

Multimedia:
Audio Adapter Creative SB0090 Audigy Platinum Sound Card
Audio Adapter Intel 82801BA ICH2 - AC'97 Audio Controller [B-4]

Storage:
IDE Controller Intel(R) 82801BA Ultra ATA Storage Controller - 244B
SCSI/RAID Controller SCSI/RAID Host Controller
SCSI/RAID Controller VAXSCSI Controller
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6L300R0 (300 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive MAXTOR 6L080J4 (80 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive Generic USB Storage-MSC USB Device
Disk Drive Generic USB Storage-MMC USB Device
Disk Drive Generic USB Storage-SMC USB Device
Disk Drive Generic USB Storage-CFC USB Device
Optical Drive JLMS DVD-ROM LTD163D (16x/48x DVD-ROM)
Optical Drive NO2174P MER452N SCSI CdRom Device
Optical Drive SONY DVD RW AW-G170A
Optical Drive UM3242S ISC272X SCSI CdRom Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76340 MB (51730 MB free)
D: (NTFS) 286181 MB (44983 MB free)
Total Size 354.0 GB (94.4 GB free)

Input:
Keyboard Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Port Mouse (IntelliPoint)
Mouse Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)

Network:
Network Adapter Bluetooth Personal Area Network from TOSHIBA - Packet Scheduler Miniport
Network Adapter WAN (PPP/SLIP) Interface (84.45.228.120)

Peripherals:
Printer hp deskjet 3320 series
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801BA ICH2 - USB Controller 1 [B-4]
USB1 Controller Intel 82801BA ICH2 - USB Controller 2 [B-4]
USB1 Controller NEC uPD720100A USB OpenHCI Controller (v1.0)
USB1 Controller NEC uPD720100A USB OpenHCI Controller (v1.0)
USB2 Controller NEC uPD720100A USB 2.0 Enhanced Host Controller (v2.0)
USB Device BearPaw 1200TA WIA Scanner
USB Device Generic Bluetooth Radio
USB Device Generic USB Hub
USB Device USB ADSL WAN Adapter
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Printing Support


What specs do you need from the PSU?

thanks!!